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The Customer Experience Planning Guide for 2023

Summary

CX leaders are cautiously optimistic. While most customer experience leaders anticipate higher budgets over the next 12 months, they are more focused than ever to drive higher ROI from their investments. Amidst growing economic turbulence and global budget cuts, there is not just a growth in customer expectations, there’s also a rising demand for increased budgets. As CX leaders grapple with these challenges, they must invest in skills and technologies that will accelerate their journey to better customer experience.

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions.

With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Learn more at www.sprinklr.com