Social Customer Care Benchmarking Report: 2022 Entertainment & Media Leaders

Discover how your company’s customer service on social media stacks up against 20 top entertainment & media companies — and learn from brands that lead.

Today’s consumers have high expectations. Is your social customer service on par with the standards that customers expect — and that other leading entertainment & media brands are delivering?

In Sprinklr’s first-ever benchmarking report on social customer care, you’ll uncover key findings gathered from 2 billion messages and 27 billion engagements across the major social channels that customers prefer — as told by data from top entertainment & media companies.

  • Discover how to proactively engage with customers and pick up on frustration signals

  • Find out how to proactively communicate about real-time location or streaming service updates

  • Learn how to use self-service communities as a channel and unify moderation

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