The COVID-19 pandemic has put tremendous pressure on the pharmaceutical industry. Across the globe, companies are trying to find effective new treatments and deliver innovative customer experiences — while also creating personalized customer experiences that can strengthen a competitive advantage.
Sprinklr’s first benchmarking report for the industry compiles exclusive first and third-party data to bring you an in-depth analysis on:
CX performance metrics for industry leaders across the full breadth of the digital brand/customer relationship
How listening, responding, and publishing on modern channels have become critical strategies for fueling innovation, building share of voice, and growing a customer base
Why a unified omnichannel approach is the key to transformational CX