Social Customer Care Benchmarking Report: 2022 Health & Pharma Leaders

Discover how your company’s customer service on social media stacks up against 20 top health and pharmaceutical companies — and learn from brands that lead.

Today’s consumers have high expectations. Is your social customer service on par with the standards that customers expect — and that other industry leaders are delivering?

In Sprinklr’s first-ever benchmarking report on social customer care, you’ll uncover key findings gathered from 2 billion messages and 27 billion engagements across the major social channels that customers prefer — as told by data from top health & pharma companies.

  • Discover how rich, omnichannel conversational AI solves routine questions

  • Find out how to share real-time, actionable insights to improve your contact center

  • Learn how to discover recurring customer issues by identifying top contact drivers

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