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Social Customer Care Benchmarking Report: 2022 Retail Leaders

Discover how your company’s customer service on social media stacks up against 20 top retail companies — and learn from brands that lead.

Today’s consumers have high expectations. Is your social customer service on par with the standards that customers expect — and that other leading retail brands are delivering?

In Sprinklr’s first-ever benchmarking report on social customer care, you’ll uncover key findings gathered from 2 billion messages and 27 billion engagements across the major social channels that customers prefer — as told by data from top retail companies.

  • Discover how to proactively communicate with customers about real-time updates

  • Find out how rich, omnichannel conversational AI solves routine questions

  • Learn how to proactively engage with customers and pick up on frustration signals

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