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Social Customer Care Benchmarking Report: 2022 Industry Leaders

Discover how your company’s customer service on social media stacks up against 13K top companies — and learn from brands that lead.

Today’s consumers have high expectations. Is your social customer service on par with the standards that customers expect — and that other leading brands are delivering?

In Sprinklr’s first-ever benchmarking report on social customer care, you’ll uncover key findings gathered from 2 billion messages and 27 billion engagements across the major social channels that customers prefer — as told by data from leading brands across six industry verticals:

  • Entertainment & Media

  • Financial Services

  • Food & Beverage

  • Health & Pharma

  • Retail

  • Technology

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