Technology companies in 2021 face massive disruption and competition. They have to navigate threats, innovate relentlessly, and identify strategic opportunities — which makes their ability to deliver a best-in-class omnichannel CX strategy more critical than ever.
Sprinklr’s first benchmarking report for the technology industry compiles unprecedented first and third-party data to bring you in-depth analysis on:
The performance of industry leaders’ CX across the full breadth of the brand/customer digital relationship
Why listening on digital channels is such a critical competitive intelligence tool — and where there’s room for improvement
How unified customer experience management (Unified-CXM) strategies are helping brands break down data, organizational, and customer management silos
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