Omnichannel Contact Center Solutions by Sprinklr

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OMNICHANNEL CONTACT CENTER

Achieve up to 90% CSAT across all channels with one AI-native contact center

Unify customer interactions across 30+ channels, elevate every interaction with human-AI collaboration, and transform customer experiences with Sprinklr’s AI-native Omnichannel Contact Center.

TRUSTED BY THE WORLD’S MOST ICONIC BRANDS

Break silos. Create seamless customer journeys. Elevate CX.

Customers expect prompt responses and instant resolutions, no matter the channel they use. Enterprises need to use a single system to create a seamless flow of conversations, delivering faster, more effective resolutions.

30+ channels. Unified on one AI-native platform.

Sprinklr’s AI-native Omnichannel Contact Center solution optimizes each step of your customer journey to maximize customer delight and reduce costs.

Engage customers on their preferred channels

Serve customers and prospects across 30+ voice, social and digital channels — all while retaining full conversation context. Sell proactively and intuitively with AI-powered, omnichannel outbound journeys.

Drive human-like self-service with Agentic AI

Deploy multilingual Sprinklr AI Agents across every channel to deliver intuitive, exceptional customer experiences. Boost self-service resolution rates and ensure seamless handoffs to human agents when needed.

Route customers to the right agent, every time

Move beyond traditional skill-based routing with Sprinklr AI. Dynamically match cases to the best-suited agent, factoring in customer history and past interactions along with agent performance, CSAT, skills and availability to accelerate resolutions.

Boost agent efficiency with Agent Copilot

Empower live agents with real-time GenAI-powered assistance. Agent Copilot generates instant and accurate replies from knowledge base, summarizes cases, and automates routine tasks — freeing agents to focus on building meaningful customer relationships.

Ensure continuous improvement with real-time insights

Enhance service experiences and streamline operations with AI-powered insights and unified reporting across channels and teams. Empower your teams to make faster decisions, simplify daily tasks, and achieve quicker, more accurate service outcomes.

Get the Sprinklr Advantage

Sprinklr helps enterprises scale smarter by combining deep integrations, customizable workflows and real-time customer intelligence to deliver seamless, personalized experiences.

Unified Platform

Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.

Advanced AI for CX

Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction. 

Omnichannel Architecture

Maintain a single, context-rich conversation across 30+ channels — and add new ones effortlessly with unified data models.

Customer 360

Uncover the true voice of your customer by combining insights from surveys, social listening, and more — extending beyond contact center cases to elevate service quality. 

Trusted by global brands. Chosen for real results.

7% reduction in costs

A leading global computer manufacturer reduced costs by 7% by deflecting 13% of voice calls to social channels, and using Conversational AI bots to automate responses.

50% increase in FCR

A leading bank in APAC reduced its AHT by 15% and improved FCR by 50% by consolidating 17 point solutions into one unified platform — and deploying AI-powered bots across all channels effortlessly.

10% increase in revenue

A global electronics manufacturer improved its revenue by 10% by enabling prospects to schedule demo appointments and conduct video calls through live chat.

Winning across the CCaaS landscape. Recognized by leading analysts.

Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Forrester Wave™

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Sprinklr Service recognized as a Contact Center Leader by G2

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Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025

Image ContactCenterAsAService-Platforms-Q2-2025 1

Forrester Wave™

Read full report

Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

Forrester Wave™

Read full report

Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Forrester Wave™

Read full report

Sprinklr Service recognized as a Contact Center Leader by G2

Read full report

Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025

Forrester Wave™

Read full report

Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

Forrester Wave™

Read full report

Do more with Sprinklr

AI-Powered Quality Management

Automate your quality assessments with Sprinklr AI and drive personalized coaching with tailored insights.

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Conversational Analytics

Analyze 100% of your conversations across all channels and surface hidden insights to elevate every interaction.

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Discover how an AI-native contact center can elevate CX and improve CSAT