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Modern Care

Modern Care

The world's leading digital-first, proactive customer experience solution.

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Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Analyze conversations instantly & surface predictions, suggestions & alerts

Empower agents and customers with direct access to the answers they need

Modern Research

Modern Research

Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Engagement

Social Engagement & Sales

Deliver a positive experience that’s true to your brand – no matter where your customers go digitally

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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Build scalable, on-brand campaigns for distributed teams

Encourage, measure, and optimize employee advocacy for your brand on social

Modern Marketing

Modern Marketing & Advertising

Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

Create customized, powerful AI text classification models easily — without coding.

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Build on-brand, shareable digital presentations that update with real-time data automatically.

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

Integrate data and execute processes with external systems using RESTful web APIs.

All Products

33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Manage customer care on 30+ digital channels from one AI-powered platform

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Culture & Talent

Investor Relations

Product Demo Days

Unified-CXM Guide

Awards & Reviews

TSIA

TSIA 2020 STAR Award

TrustRadius

Sprinklr Modern Engagement Reviews

Hybris

SAP® Hybris® 2017 Partner of the Year Award

Product Marketing Awards

Best Overall Social Media Management Platform

Microsoft

Best Customer Experience Management Solution

MarTech

Best Customer Experience Management Solution

Gartner

2020 Gartner Peer Insights Customers’ Choice

Frost & Sullivan

Frost & Sullivan 2018 North America Customer Value Leadership

Frost & Sullivan

Frost & Sullivan's 2016 Growth Excellence Leadership

Forbes

Sprinklr Ranked #38, Forbes Cloud 100 - 2020

Forbes

Sprinklr Ranked #28, Forbes Cloud 100 - 2019

Forbes

Sprinklr Ranked #26, Forbes Cloud 100 - 2018

Forbes

Sprinklr Ranked #14, Forbes’ Cloud 100 - 2017

Forbes

Sprinklr Ranked #33 on the Forbes Cloud 100 - 2016

Forrester

Social Suites, Social Suites, Q4 2019

Forrester

Content Marketing Platforms for B2C Marketers, Q2 2019

Forrester

Social Listening Platforms, Q3 2018

Forrester

Digital Experience Platforms, Q3 2017

Forrester

Social Advertising Technology, Q3 2017

Forrester

Social Media Management Solutions, Q2 2017 (SMMS)

Forrester

Content Marketing Platforms, Q2 2017 (CMP)

Fast Company

Enterprise Social Listening Platforms, Q1 2016

DMN

2020 DMN Marketing Cloud Company of the Year Award

Constellation Research

Research Business Transformation 150 List of Leaders

Constellation Research

Constellation ShortLists

Business Insider

The 19 most interesting ad-tech upstarts of 2017

Business Insider

Top 38 Enterprise Startups of 2016

Adweek

Sprinklr Wins Adweek 2020 Readers’ Choice Award