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Create and Publish Emails via Quick Publisher

Sprinklr Quick Publisher allows users to quickly create and send emails without having to navigate through the platform, you can send an email to multiple recipients defined in To, CC, and BCC fields. When the recipients reply, their reply will be sent to other recipients too and will get associated

Knowledge Base Article

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Outbound Email

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

Dynamic Date Range

Dynamic Date Range in Reporting Dashboard

Knowledge Base Article

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Advanced Features

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How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

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Using Topics

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Engine FAQs

Below are the most commonly asked questions about Product Insights' Engine –What is an Engine?An Engine denotes a Product Insights AI Model which has been run over the products and messages present in the workspace/ dashboard. The type of AI-enrichment that happens over a message is determined

Knowledge Base Article

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FAQs

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Manage Multiple YouTube Accounts at a time

Sprinklr provides you the capability of managing multiple YouTube accounts at a time. You can bulk deactivate accounts and apply macros to execute multiple actions on accounts with a single click. This article will tell you about the steps to manage multiple youtube accounts in Sprinklr. StepsUnder

Knowledge Base Article

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Getting started

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

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URL Shorteners

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How to set up and use Topic Tags?

Topic tags enable the collective action of categorizing similar topics based on their use cases. Applying multiple tags to a Topic provides added benefits over Topic Groups.​Topic Tags allow users to categorize Topics into specific categories, offering sorting and methods for Topic addition. In Soci

Topic Tag

Topic Tags

tag

tags

Knowledge Base Article

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Using Topics

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Deleted vs Inactive Users

Deleting users from the Sprinklr platform is not the same as marking them as Inactive. The table below breaks down the differences in how the platform treats deleted versus Inactive users, so you can know with certainty whether deleting a user or simply marking them inactive is right for your situat

Knowledge Base Article

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Getting started

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Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

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Compose Emails Using Sprinklr AI+

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Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Audience Insights

Analyze Followers Network Report

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Followers Networks

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Ad Set

Ad sets are a way to group ads together based on the same targeting, budget, billing, optimization goal, and duration. They allow businesses to configure the budget and schedule for the ads, which can be customized for each target audience. By creating ad sets for each target audience, businesses ca

Knowledge Base Article

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Sprinklr Marketing Glossary

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"Total Results for Objective" Metric Details

Leverage this list of relevant metrics for mapping a campaign objective within Sprinklr.While mapping a Campaign Objective within Sprinklr, you can use the Total Results for Objective metrics within Ads Reporting. This metric depicts the total results obtained for your objective, i.e., the standard

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Map Total Results for Campaign Objective

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Conditions applicable with Auto import rules

In this article we will cover the descriptions for various conditions in Auto import rules.Auto Import Rule Conditions — DescriptionsTermsDescriptionThe Channel Properties of the MessageAccountRefers to the specific social network account the message is coming in to. This condition could be an accou

auto import

module:rule-engine

Rule Engine

Knowledge Base Article

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Auto import rules

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Editorial Calendar Week View

The Week view in Editorial Calendar offers a focused layout for managing messages, tasks, and events. It is ideal for short-term content planning, supporting both paid and organic content. In this article, we’ll explore how you can customize the Week view to suit your needs.​Week View ActionsIn the&

Editorial Calendar

Editorial Calendar Views

Editorial Calendar Week View

week view

Knowledge Base Article

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Setting up Calendar Views

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Create a column for Instagram by Media type

This article tells you about how you can select photo, video, carousel and reel as media types for an Engagement Column containing posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dash

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

FAQs

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit reporting glossary

The Reddit Reporting Glossary is intended to provide comprehensive definitions of all available Metrics and Dimensions.​​Reddit reporting glossary​FunctionalitySprinklr SupportedReddit Hourly Page ViewsIt will display the hourly page views available for the Reddit account.Reddit Page ViewsIt will di

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Engage, publish and report on Reddit

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Nextdoor Channel Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Nextdoor within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. ​FunctionalitySprinklr Supported PublishingPublishing ContentNoPrivate Messages No EngagementView Posts, Comments, a

Knowledge Base Article

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Nextdoor

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Twitter Search Columns

Sprinklr supports advanced search options for Twitter Search Columns. When creating or editing a Twitter Search Column, you can use these advanced search options to filter your column by specific message types including updates, mentions, replies, ReTweets and edited ReTweets, allowing you to s

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Search columns

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Stats Imports FAQs

Q: Can I use a custom field or any other dimension as a unique identifier?A: No, currently only a few specific fields are supported as a unique identifiers. Sprinklr will map data only if one of these fields is available in the file.Given below are the unique identifiersCampaign IdAd Set IdAd Channe

Knowledge Base Article

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Troubleshooting & FAQs