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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

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PowerReviews Account Addition

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PowerReviews

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

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19.11.1 Patch (Dec 3-18, '24)

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Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

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Peer to Peer Chat

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

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Functionalities

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How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

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Functionalities

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How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

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Functionalities

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What is the Ads Manager Pivot?

Data driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in an era where in-house teams are managing thousands of ads across marketing channels.Ads Manager Pivot table

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Getting Started

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Enable/disable data fetching for Topics

Enable or disable data fetching for one or more topic queries simultaneously in Social Listening. The enabling/disabling of data fetching helps you to manage your listening data based on the topic or topic groups. Data fetching implies pulling data as per your topic query in the form of messages. Th

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Topic Creation & Setup

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View Activity Associated with a User

As an admin, there are a lot of instances when you would want to view activities associated with a user, for compliance & tracking reasons. With Sprinklr’s user activity pane, this is possible. Use the steps mentioned in this article to keep a check on all the activities related to users.StepsCl

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Getting started

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

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product:engagement

Single Sign On

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SSO

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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

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Haptik Account

Haptik Client Name

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Haptik

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

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19.8.1 Patch (Oct 3-10, '24)

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Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

Editorial Calendar Views

year view

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Setting up Calendar Views

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Editorial Calendar Quarter View

When you select Quarter View, you will see the current Quarter displayed in the Editorial Calendar. You can view previous or next quarters using the previous and next icons alongside the currently displayed quarter at the top of the Editorial Calendar.Calendar Quarter ViewCalendar Quarter View suppo

Editorial Calendar

Editorial Calendar Views

quarter view

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Setting up Calendar Views

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Editorial Calendar List View

When you select List View, you will see messages from the current month displayed in a list of rows. You can view previous or future months using the previous and next icons alongside the currently displayed month at the top of the Editorial Calendar, or set a custom date range by selecting the drop

Editorial Calendar

List View

Editorial Calendar Views

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Setting up Calendar Views

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

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18.11.2 Patch (Feb 2-7, '24)

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View & Edit Account Details

With Sprinklr account settings, you can view and update properties of your brand’s social media accounts. This article lists down steps on how to view and edit various account fields in Sprinklr.Steps to view and edit account detailsClick the New Tab icon. Under Platform Modules, click Social Accoun

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Manage Accounts

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Export Accounts

This article guides you on the steps to take export of your accounts. Accounts export can give a quick overview of all the accounts and their details. With this export, you can also perform quick analysis on specific fields for your accounts using Excel tools. StepsClick the New Tab icon. Under Plat

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Manage Accounts