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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Knowledge Base Article

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Widget Library

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URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions. &

experience:space

article:howto

product:engagement

URL Shortener Permissions

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Knowledge Base Article

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URL Shorteners

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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

Knowledge Base Article

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Naming Conventions

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Import Content into your Editorial Calendar

Importing content in the Editorial Calendar is a great way to efficiently add a large volume of Messages, Campaigns, Sub-Campaigns, or Events. In this article, you will learn how to import content in bulk by uploading a CSV or Excel file to the Editorial Calendar.To import data into your calendar Cl

Editorial Calendar

import

Knowledge Base Article

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Calendar Import & Exports

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Reporting on Agent login-logout & availability

Agent HygieneAgents' login-logout activity and availability status activity data can be configured using 2 backend reports:Availability ReportOccupancy ReportAvailability ReportLogic used: When an agent logs in or selects a specific status, the Status Assign Time is captured. When that status is rem

Knowledge Base Article

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Reporting Entities and its Relation

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Intent Confidence Threshold

When adding intents to your intent model, you have the option to define a Confidence Threshold. It ranges from 0 to 1, where a score closer to 1 indicates higher confidence in the prediction, while a score closer to 0 suggests lower confidence.This threshold represents the minimum intent confidence

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Set Up NLU Based Intents

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How to Start Receiving Calls

When any inbound call gets assigned, a call popup appears with the relevant customer information.​​​​Call modal can be minimized by pressing the down arrow on the callpop and then it will be shown at right bottom as shown below:​​​Incoming CallsIncoming calls will appear as a pop up with customer de

Knowledge Base Article

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Handle Inbound Calls

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

Sprinklr Marketing

Knowledge Base Article

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v18.11 Fall Release (November)

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys

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Text and Graphic

IntroductionText and Graphics help seamlessly integrate texts, images or videos anywhere within the survey. This feature enables you to customise and enrich the survey experience according to their needs and objectives. ​Use Cases It provides clear instructions and guidance to respondents.  Reinforc

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Text and Graphic

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Survey Styling and Rich Media

IntroductionThe Rich UX support for Surveys allows you to upgrade their surveys to presentation mode with the option to display one question per page.This helps to enhance the survey's look and feel and ensures a better response rate. You can also add images and videos to the survey questions t

Knowledge Base Article

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Survey Styling and Rich Media

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Preview or Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Problems Solv

Knowledge Base Article

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Survey Preview

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Required Question

IntroductionThe questions that respondents must answer to continue or complete the survey are required questions.These questions are marked as mandatory to ensure essential data collection, enabling researchers and analysts to gather comprehensive and relevant information crucial to the survey'

Knowledge Base Article

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Question Types

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FAQs

Smart Response Compliance FAQsHow does a Smart Response Compliance model work?The model takes into consideration the previous chat/replies, the context of the text entered, and also the words and phrases used so that if the use of a particular word or phrase is causing the non-compliance of the resp

Response Compliance

Knowledge Base Article

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Response Compliance

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Translation Functionalities Across Sprinklr Modules

In this article, you will learn how to seamlessly utilize the translation functionalities within Sprinklr modules. It not only outlines the process for changing the language of the platform for users but also provides a detailed guide on adding module-specific translations. Enhancing your understand

Knowledge Base Article

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Adding Translations

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

Message

Knowledge Base Article

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Content Creation

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How to Apply Tags to Google AdWords Campaigns

Using Google AdWords, you can display your products and services to different web users within the Google Ad network. Sprinklr allows you to incorporate your Google AdWords accounts and apply custom properties to your ads in the Ads Manager. This enables you to filter and categorize the ads for

Knowledge Base Article

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Ad Campaign Analysis