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How to Create a Guided Workflow

Standardized Templates for Guided WorkflowsWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without inbound messages, and templates to edit, modify, or view data from Sprinklr entities, will be deployed automatic

Knowledge Base Article

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Creating a Guided Workflow

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Guided Workflow Runner

Guided workflow can be rendered on an agent's screen via multiple methods depending on the use case that is being served by that guided workflow. There are multiple functionality that are available for the agent, via which they can perform various kinds of actions. Here are some commonly used r

Knowledge Base Article

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Agent View

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Knowledge Base Article

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Reporting Audit Logs

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).Frequently asked questionsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Al

Alert Manager FAQs

Knowledge Base Article

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Alert Manager FAQs

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Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

Knowledge Base Article

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Translating Content

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Shortcuts in Care Console

ActionsKeyboard ShortcutsOpen the macro box at the case levelCmd/Ctrl + mSend a messageCmd/Ctrl + EnterIf you wish to define shortcuts for specific channels and not for others (such as email), you can create channel-specific configurations to determine whether a particular channel should have no sho

Knowledge Base Article

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Agent Desktop Shortcuts

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Knowledge Base Article

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Nailed Up Connection

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Create A New Sub-Project

In Project Management, a sub-project is a smaller, more specific project that is part of a larger project. It has its own unique tasks and timelines, but they align with and contribute to the overarching goals of the parent project. Just like any project, a sub-project has a defined start date and e

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Knowledge Base Article

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Manage Projects

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

Knowledge Base Article

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Advertising Channel Parity

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Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

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Knowledge Base Article

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Manage Projects

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

Knowledge Base Article

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Mapping Configuration Screen

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Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

Knowledge Base Article

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Telegram Proxy (Corezoid)

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How to create an engagement column for Trustpilot?

Know more about Trustpilot in Sprinklr!Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per

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Knowledge Base Article

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Trustpilot

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Knowledge Base Article

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Content Creation and Management

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

Knowledge Base Article

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Advanced Capabilities

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Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

Reclame Aqui columns in Engagement Dashboards

Reclame Aqui

Create Reclame Aqui columns

Knowledge Base Article

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Reclame Aqui

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

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MS Teams

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

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Knowledge Base Article

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Yammer

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Add a Reclame Aqui account

Reclame Aqui is a website that you can use to post complaints about products and services offered by various companies. Reclame Aqui is also a platform for sharing information and reviews on social business, customer service, and reputation. If you are using Reclame Aqui, you can use it from the Spr

Add an Reclame Aqui account

Add Reclame Aqui account

Reclame Aqui

Knowledge Base Article

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Reclame Aqui

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Apple Messages for Business Capabilities and Limitations

In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.Apple Messages for Business Capabilities and LimitationsTypes of PostRecievedSendText/Rich TextYesYesLink/Rich LinkYesYesTo allow users to preview content

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Knowledge Base Article

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Apple Messages for Business