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Create a Column for Vanilla Forum New Ideas

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for New Ideas on a Vanilla Forum account. Steps to Create a New Ideas Column in Engagement Dashboard 1

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Create Columns and Publish on Vanilla Forum

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Create a Lithium Column

Sprinklr supports a number of engagement features for Lithium Account, once you've added your Lithium Account to the platform. In this guide, we'll walk through how to create a Lithium Column in the Engagement Dashboard. Before You BeginIn order to be able to monitor and engage with Lithiu

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Engage, publish and report on Lithium

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Create a Column for Vanilla Forum Questions

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for Questions on a Vanilla Forum account. Steps to Create a Questions Column in Engagement Dashboard 1

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Create Columns and Publish on Vanilla Forum

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Vanilla Forum Capabilties

In this article, we will cover the capabilities of Vanilla Forum within the Sprinklr platform.Functionality Sprinklr Supported PublishingTextYesMessage Level ActionsCommentYes, only text is supportedGrabbing Act

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Capabilities - Vanilla Forum

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Publish to Lithium

Sprinklr allows you to create and publish discussions to Lithium communities using the Sprinklr Publisher. You can easily schedule and publish your discussion and also add media to it. You can also customize and publish your media to Lithium using the image editor through this platform.This article

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Engage, publish and report on Lithium

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Configure Rules to Drive Assignment of Lithium Community Threads

Lithium builds community and social media management software that helps the world's best brands connect with customers on digital channels. For Lithium community, there is a ranking based on the gamification of activity. Sprinklr has exposed the roles and ranking in the rules engine to drive a

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Engage, publish and report on Lithium

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Create a Message using Advanced Publisher

Within the Sprinklr platform, you can access the Advanced publisher to create a Message. You can create, plan and publish content on different social and non-social channels using the Advanced Publisher.To add a message from the Advanced Publisher​Here’s how you can Access the Advanced Publisher.Ove

Create a Message using Advanced Publisher

Create Message using Advanced Publisher

Create a Message with Advanced Publisher

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Getting started with publishing

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Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

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Configure Case Analytics View

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Table Widget

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

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Types of Widgets

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Define Y-Axis Scale in widgets

While creating or adding a widget to any of your dashboards, you can use the Define Y-Axis Scale feature (available under the Configuration section). It will help you define the custom values for minimum and maximum Y-Axis along with the step size for the number of divisions.The dashboard widgets su

manage widgets

Y-Axis Scale

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Define Y-Axis Scale in Widgets

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Multi-Parameter Forecasting

The Multi-Parameter Forecasting feature is designed to help users make informed decisions by utilizing historical data to predict future trends in key operational metrics. This feature integrates smoothly into the Sprinklr Workforce Planner persona, allowing users to generate detailed forecasts for

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Multichannel Forecasting

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

events

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Events in Calendar

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Importance of CTI

Product ChallengesExtended Call Handling Time: Agents spend more time verifying caller identities and toggling between their phone and customer data, leading to increased call handling time.​Increased Cost per Call: As resolution times lengthen and call service quality diminishes, the cost per call

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Why is CTI Required

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

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Content Sharing

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Dynamic Product Ads for Snapchat

​Leverage dynamic ads to show relevant content to your prospects based on their searches on your website or app.​Enablement Note: The use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success

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Compose Snapchat Ads

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Snapchat Audience Targeting

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters, allowing your brand to reach a highly engaged and active audience. To learn more, click Ads Composer.​​Enablement Note: The use of t

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Compose Snapchat Ads

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Assign the Admin Role to an Advocate

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

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Site Admin Roles and Permissions

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⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing whi

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Content Creation and Management

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Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

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Advocacy User Management

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

advocates

Advocacy Community

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Enablements