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Reply on the Replies Column in Engagement Dashboard

This article shows you the steps to reply to replies which you getting on your comments via the Engagement Columns.Steps to Reply in the Replies ColumnClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.Navigate to the Threads d

Knowledge Base Article

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Threads

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Smart Alerts for Product Insights

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Alerts

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"Source Creation Type" Dimension Details

Source Creation TypeIn Paid Reporting, the dimension "Source Creation Type" can be used to show where an Ad was originally made, in order to help measure platform adoption.Definitions of the ValuesValueMeaningNative: Auto ImportBuilt and optimized in native channel platforms.Native: Manage

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Source Creation Type Dimension Values

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Create a Column for Vanilla Forum New Ideas

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for New Ideas on a Vanilla Forum account. Steps to Create a New Ideas Column in Engagement Dashboard 1

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Create Columns and Publish on Vanilla Forum

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

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Automated Transactions

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Auto-Initiate Video Calls

In your Conversational AI bot, you have the option to incorporate a deflect node. This deflect node serves to redirect users from one social channel to Sprinklr Live Chat, where a video call is automatically initiated.​For example, if a user initiates a conversation on a social media platform but re

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Additional Features

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

Microsoft Teams columns in the Engagement Dashboards

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MS Teams

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

Engagement

capabilities

yammerr

publishing

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Yammer

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

article:howto

product:engagement

feature:system-admin-and-governance

stage:final

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PowerReviews

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

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Unified Routing Overview

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Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

ai studio

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Create a New Model Training project for Text Classifier

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

20.10

Updated Article

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Survey Response

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Reddit Ads Reporting Metrics

Leverage this detailed list of all Reddit metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.​Reddit metrics in Ads ReportingThe table below helps you to understand the Reddit Channel Metrics and descriptions along with thier corresponding Metric name in Sprinklr

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting and Analytics

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Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

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Advanced Entities & Settings in Listening

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Network Best Practices

​Network configurationEnsure you have enough bandwidth reserved to work with Sprinklr. Follow these points listed here:A good rule of thumb is a 1 Mbps symmetrical connection per device.For VoIP calling, the preferred network connectivity is ILL/MPLS/SDWAN/Direct connect/Express route.Avoid having o

service channels - voice

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Best Practices for Optimal Telephony Setup

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"Ad Media Type", "Ad Creative Type" & "Ad Creative Format Type" Dimension Details

If you wish to report on your ad performance based on the Media Type i.e. Image/Video present in your Ad or based on the Post Type i.e. Carousel, Collection, etc., or the different creative formats/customizations, you can use the following dimensions:Ad Media Type - This dimension will primarily dep

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Reporting on Ad Media or Post Type

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

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Troubleshooting and FAQs

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Email Event Notifications

Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.​Description of Em

Sprinklr Service

20.10

Updated Article

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Email Notification

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Accessing Project Management

OverviewProject Management allows you to manage and collaborate on your projects and campaigns more efficiently. You can group your Projects together under Portfolios, create Sub-Projects, Tasks, and Sub-Tasks, add collaborators, and view analytics and insights for each of your Projects. Navigating

PM_POPULAR_2

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Platform Basics

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

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Handling Sub Cases in Agent Desktop