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Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

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Engage with customers one-on-one

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Initiate Workflow on Entities

Initiation of a workflow can be done from various areas of the platform. Workflows can be initiated automatically by setting up some rules that use a well-defined logic to initiate workflows automatically. But you can also initiate workflows manually from the Production dashboards, Editorial Calenda

marketing

Start Workflow

Workflow Engine

initiate workflow

Knowledge Base Article

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Workflow Actions

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Service

Knowledge Base Article

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Reporting Audit Logs

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

social

Knowledge Base Article

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BlueSky

RS
Content Management

Managing content is important for keeping your knowledge base organized and complete. Reporting helps with this by letting you track different things like the total number of articles, cloned articles, moved articles, and more. This article also covers reporting on article properties and useful filt

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Category Hierarchy Management

Effective organization of information and content is paramount for facilitating seamless navigation and enhancing user experience. Categories and Topics serve as valuable tools in achieving this goal. By utilizing Category Hierarchy Management, community administrators can create well-defined catego

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Setting up Community

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Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

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FAQs

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Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Service

Knowledge Base Article

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Additional features

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Troubleshooting Journey Facilitator errors

Here’s how you can deal with errors.Step 1: Go through the relevant Articles to understand if any of these can help you understand the root cause for your error. Step 2: Make sure you have the right permissions for your user role regarding the feature you are trying to use.Step 3: If you’re not able

marketing

Journey Facilitator

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Gallery Type Layouts

The following Gallery types outline the most common Gallery applications; you are not restricted to these templates as Galleries are fully customizable per your needs. Gallery Types Type Template Name Definition

experience:space

gallery layouts

Display - SES

cloud:commerce

+8

Knowledge Base Article

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Gallery

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Guided Workflow Display Component - Knowledge Base Article

OverviewThe Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also

Service

Knowledge Base Article

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Guided Workflow Canvas

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Ads Unique Metrics Limitations & FAQs

LimitationsThe number of entities should not be greater than 5000 Ads/Ad Set/Campaign.​​Custom Date range selected should be having difference of 180 Days at max in the start date and end date.For LinkedIn Unique Reach metric, the lookback period is 92 Days in case of Custom Date range selection.FAQ

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Schedule/Reschedule Callback for the Customer

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR offers a powerful feature that allows brands to provide their customers with the ability to schedule callbacks directly from th

Service

Knowledge Base Article

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How to Setup Business Logic

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Paid Performance Trend

Paid Performance Trend in Ads Reporting is designed to simplify comparing the performance of previous campaigns. With this new feature, you can visualize the performance of your campaigns on a single canvas, enabling easy comparison of key parameters across different time periods. It eliminates the

marketing

Knowledge Base Article

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Paid Performance Trend

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

RS
Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

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Journey Facilitator - Email

In this article, you will learn how to create and analyze end-to-end customer journeys for Email channel using Journey facilitator.WorkflowImporting leads into Sprinklr - Gather valuable leads by importing contacts using Audience Profiles into Sprinklr to send the intended message on the supported c

Service

Knowledge Base Article

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Outbound Email

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Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

Insights

ai studio

Knowledge Base Article

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Create a New Model Training project for Text Classifier

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Actions with auto boost

The Auto Boost Rule actions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules.In the top-right corner of the Rule Engine window,

social

Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

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Create a rule for Preferred Case Assignment by Agents

You can configure a rule to identify users who have engaged with a case in the past.Case Update and Case Creation rules can be configured with a condition to use Custom Fields to prefer an assignee. These Custom Fields can be created and used to identify users who have engaged with a case in the pas

Service

Knowledge Base Article

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Assignment Engine Use Cases