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Create a Facebook Video Post

This article will cover the steps and guidelines on how to create a video post to one or more Facebook accounts using Quick publisher. We can add custom thumbnails and SRT caption files to Facebook videos and enable monetisation while publishing from Sprinklr.StepsClick the Publisher icon in the top

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Knowledge Base Article

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Create a post on Facebook

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Add Voicebot Latency Metrics to Reporting Dashboard

The Sprinklr Reporting Dashboard now includes voice bot latency and processing metrics that allow you to analyse end-to-end voice bot responsiveness. These metrics are available as selectable fields in the Inbound Analytics data source and can be added to dashboards, widgets, reports, and data expor

Knowledge Base Article

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Admin Panel

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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

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Knowledge Base Article

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Getting started

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Tree Map Visualization

Tree Map is a type of data visualization that displays hierarchical data using nested rectangles or squares. Each rectangle represents a single item or category in the hierarchy, and its size is proportional to a specific metric, such as the item's value or relative size, compared to other items.The

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Sprinklr Service

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Service

Knowledge Base Article

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Data Visualisations

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Interactive Filters on External URLs – Enhanced Support for Date Range and Filter Presets

Overview Sprinklr Display and Presentations now support enhanced interactive filters for external shareable URLs. Previously, users could modify only the date range on shared views of dashboards. With this release, global filter presets can also be selectively exposed, allowing viewers to dynamicall

Display - SES

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Social - SES

Knowledge Base Article

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Display

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Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

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Quadrant Matrix in Display

command center

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Knowledge Base Article

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Display

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

marketing

Insights

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Service

Knowledge Base Article

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Mapping Configuration Screen

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Service

Knowledge Base Article

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Widget Library

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Apply Web Analytics

A lot of companies struggle to show the effectiveness of social media marketing even with an increase in their spend on social media ads and platforms. With additional analytic information and software, companies can begin to provide this quantitative analysis.​With the help of this article, you can

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Knowledge Base Article

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Manage Accounts

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

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Knowledge Base Article

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Additional Use Cases

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Troubleshooting Ads Custom Metrics

Points to be noted:Strategy group metrics can't be incorporated with other metrics.

marketing

Knowledge Base Article

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Troubleshooting Custom Metrics

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Define Y-Axis Scale in widgets

While creating or adding a widget to any of your dashboards, you can use the Define Y-Axis Scale feature (available under the Configuration section). It will help you define the custom values for minimum and maximum Y-Axis along with the step size for the number of divisions.The dashboard widgets su

manage widgets

Insights

Y-Axis Scale

Knowledge Base Article

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Define Y-Axis Scale in Widgets

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Co-browsing Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling, or confusing information on websites while maintaining privacy and security.​Sprinklr Live Chat's Co-browsing has the following bene

Service

Knowledge Base Article

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Co-browsing

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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

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Older Versions

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iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Project Files Tab

The "Project Files" tab is the go-to place for all project-level and task-level files. It can be found in the bar at the top of the task sheet view, among all the other project tabs. ​  How do we add files to the project and tasks?  Task Files: These are attachments added direct

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PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Project Tabs

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Dynamic Capacity in Omni Channel Routing

Efficient case management is crucial for delivering exceptional customer support. To deliver this, Unified Routing introduces the Dynamic Capacity feature, a powerful tool that reduces the consumed capacity for cases based on their inactivity. By intelligently reallocating resources, organizations c

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Knowledge Base Article

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Additional Use Cases

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Amazon Sponsored Ads Reporting

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Sharing

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Create reporting widgets to analyze WhatsApp pricing

Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages delivered in a 24 hour session.How It WorksConversations are categorized with one of the following categories:Marketing — Marketing conversations include promotions or offers, informational upda

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Journey Reporting

Knowledge Base Article

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Channel Specific Reporting