Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

SH
Create an X (formerly Twitter) Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish cont

social

Knowledge Base Article

 • 

Publish to an X account

RS
Track Access to Call Recordings in Quality Management

In Quality Management (QM), users such as Quality Managers (QMs), supervisors, and administrators can listen to or download call recordings from the Case Analytics page, subject to their assigned permissions. However, without visibility into who accessed these recordings, organizations face potentia

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Voice Analytics

SH
How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

 • 

Sprinklr AI+

RS
Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

 • 

18.11.1 Patch (Jan 13-17, '24)

RS
Create a Variable Definition at Customer Level

IntroductionUsing the Guided Workflow Manager you can define global variables at the customer level. This allows you to efficiently create, update, and manage global variables and the associated Groovy codes.Benefits of using Customer Level VariablesReduced Redundancy: By defining global variables a

Service

Knowledge Base Article

 • 

Creating a Guided Workflow

SH
How to Apply Volumatic Ads Benchmarks using Paid Rules

To Tag an Advertising Campaign via Rule EngineClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right corner of the Rule Engine window.Follow th

marketing

Knowledge Base Article

 • 

Tag Campaigns with Advertising Benchmarks

SH
About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

marketing

Knowledge Base Article

 • 

Getting Started

SH
Export Accounts

This article guides you on the steps to take export of your accounts. Accounts export can give a quick overview of all the accounts and their details. With this export, you can also perform quick analysis on specific fields for your accounts using Excel tools. StepsClick the New Tab icon. Under Plat

social

Knowledge Base Article

 • 

Manage Accounts

SH
Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

 • 

v18.2 Winter Release (February)

SH
How to Bulk Import Videos for Ads

You can import all of your video media files via Sprinklr Marketing (Ads) Tools & Settings and Ads Manager. Using this capability helps manage the media imports with access to upload in bulk and make changes with just a few clicks. Bulk Video Imports reduce efforts of uploading each video manual

marketing

Knowledge Base Article

 • 

Getting Started

RS
Task Creation and Edit Forms

Sprinklr uses unified Task Creation and Edit forms to standardize how you create tasks across Projects, Campaigns, Sub-Campaigns, Assets, Messages, Requests, and other entities. This consistent experience simplifies task management and provides a streamlined, cohesive workflow across the platform.In

Knowledge Base Article

 • 

Task Creation

SH
X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

 • 

Advanced capabilities

SH
How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

 • 

Automate your Report Generation

RS
Create a Campaign for Distributed Users

Campaigns are used in Sprinklr as primary tags to categorize outbound messages for Reporting. Campaigns can align with your traditional marketing or PR campaigns and can be customized to give you the outbound categories you need for Reporting. Create new campaigns by selecting Campaigns under Sprink

Create Campaign for Distributed

social

Distributed

Create a Campaign

+2

Knowledge Base Article

 • 

Campaigns (Distributed Admin)

SH
How to Clear Stop Loss Strategy Groups from Ads

Stop Loss evaluates and pauses ads that are exceeding your target CPA or not meeting your goal based on your configuration. However, at times, you want to be able to make some of the ads paused by Stop Loss active again so that they can start spending. Clear Stop Loss assists you with this action to

marketing

Knowledge Base Article

 • 

Setting Up Stop Loss

RS
Global Variables in Guided Workflows

​Global Variables are configurable values that can be defined once and reused across multiple workflows within a specific environment. They provide a centralized way to manage shared data, improving consistency and simplifying updates across workflows.​Key BenefitEfficiency: Define once, use everywh

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Global Variables

SH
What Is the Ads Widget Library?

To Navigate to Widget LibraryClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Reporting Dashboard, click Add Widget in the top right corner.NoteIf you are unable to find this option, click Enter Edit Mode in the top right corner to be

marketing

Knowledge Base Article

 • 

Widget

RS
Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Styling

SH
Paid Rule Lookback Reporting Period

Automatically pause, send email notifications, tag, and do much more with your ad campaigns based on their recent performance.​Sprinklr allows you a way to take automated actions on Ads Sets, Ad Variants, and Paid Initiatives based on Paid Reporting data from variable lookback periods. Thi

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

 • 

Paid Rule Properties

SH
Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

 • 

Conversational AI Persona Application