Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

RS
ACW Recording

After-Call Work (ACW) refers to the time an agent spends completing post-call tasks such as updating case notes or logging interaction details after a customer call ends. Enabling screen recording during ACW ensures these activities are captured for compliance, quality monitoring, and training purpo

Knowledge Base Article

 • 

Screen Recording

RS
Merge Audio

The Merge Audio feature combines screen recordings and voice call recordings into a single, synchronized file, ensuring a seamless and consistent playback experience. This is especially useful when both recordings are enabled but differ in duration—such as during After-Call Work (ACW), where screen

Knowledge Base Article

 • 

Screen Recording

SH
Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Service

Knowledge Base Article

 • 

Campaign Monitoring

SH
Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Insights

Language Analysis Widget

Knowledge Base Article

 • 

Types of Widgets

RS
Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

 • 

Self-Service Support

SH
Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

 • 

Live Chat Assets

SH
Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Service

Knowledge Base Article

 • 

User/Agent Journey

SH
Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

marketing

Insights

Activate User

social

+2

Knowledge Base Article

 • 

Activate a Deactivated User Via Email

SH
LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

social

Knowledge Base Article

 • 

Profile Insights

RS
Managing Content : AI Agent

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:Content SourcesViewDetailsEditUpdateVersionActivate/DeactivateAdd TagsDownloadParsedFileDeleteKnowledge BaseYesNoNoYesYesYesYesDocumentYesNoY

Knowledge Base Article

 • 

Knowledge Content

SH
Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
Use Linkedin Reactions

LinkedIn Reactions are a set of expressions that offer users a way to participate in conversations easily, and communicate with their network. In this article, you will learn about how to use LinkedIn reactions in Sprinklr.Like, Unlike, React to PostsClick the New Tab icon . Under the Sprinklr Socia

Service

Knowledge Base Article

 • 

Engagement on Linkedin

RS
Viber Service Reporting

Viber Service Reporting helps you monitor, analyze, and optimize the performance of your Viber message interactions. Using metrics and dimensions from Inbound Analytics, you can track delivery success rates, read times, costs, and error reasons. This data allows you to assess message effectiveness,

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

 • 

Viber Reporting

RS
Create Listening dashboard widgets to visualize data in real-time

Learn how to create Listening Dashboard Widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Listening Dashboard Widgets are customizable widgets that you can add to a Listening Dashboard to visualize data. They allow you to engage with relevant data sets and help you lis

Listening Widget

Insights

Difference Between Standard and Custom Dashboards

Create Listening Dashboard Widget

+3

Knowledge Base Article

 • 

Listening Dashboards

SH
Subscribe to Campaigns in Bulk in Distributed

Distributed users now can view multiple campaigns on a single screen with user-friendly checkbox option to subscribe to multiple campaigns at a time. This feature makes the interface visually intuitive so that users don’t have to read through all the content before subscribing to a campaign. Steps t

social

Bulk Campaign Subscription

Social - SES

DST - SES

+1

Knowledge Base Article

 • 

Campaigns (Distributed User)

RS
Introduction to Knowledge Content

Knowledge Content plays a crucial role in enhancing the accuracy and relevance of AI Agent responses. Users can upload various content sources such as documents, FAQs, and knowledge articles. The AI Agent leverages this information using Retrieval-Augmented Generation (RAG) to deliver precise and co

Knowledge Base Article

 • 

Knowledge Content

SH
Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Service

Knowledge Base Article

 • 

Media Guidelines

RS
Reporting on Insights

You can generate reports on insights by utilizing Social Analytics and Standard Entity metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.Standard Entity G

Service

Knowledge Base Article

 • 

Reporting

SH
WeChat Automatic Messages

WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both fo

experience:space

WeChat Automatic Messages

article:howto

channel:wechat

+7

Knowledge Base Article

 • 

Engage with messages from WeChat

RS
Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Service

Knowledge Base Article

 • 

HSM - Authentication Templates