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Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Setting up the In-App SDK

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

social

Knowledge Base Article

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Publish to an X account

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Skill based routing

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Apply Web Analytics

A lot of companies struggle to show the effectiveness of social media marketing even with an increase in their spend on social media ads and platforms. With additional analytic information and software, companies can begin to provide this quantitative analysis.​With the help of this article, you can

social

Knowledge Base Article

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Manage Accounts

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

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Configuration & Setup

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Reddit Capabilities and Limitations

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Getting started with Reddit

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Vkontakte Capabilities and Limitations

You must contact your Account Manager to add your VK Account to Sprinklr. This is because personal VK profiles are not supported in Sprinklr, but personal VK profiles must be identified by Sprinklr as members of the VK Community to be added.NoteAPI Limitation - The functionality is not available for

channel:vk

VK

social

Vkontakte

Knowledge Base Article

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VK

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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Social Copilot

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

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Setting up Skill based routing

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Heat Map

A Heatmap Question allows you to click on specific areas of an image to express your opinions or reactions. Each of your clicks is recorded, and the aggregated data is shown as a heatmap, a visual overlay where warmer colors indicate areas with more clicks. This method is especially useful for ident

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

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Getting started

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Compose X Amplify Sponsorships

When you sponsor an event or show on X, the publisher partners of X create packages that are right for you, such as pre-roll ads before video clips, pre-roll ads before a live video, and branded content integrations.X In-Stream Video Sponsorships allow you to pair your pre-roll video ads with premiu

marketing

Knowledge Base Article

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Publish Twitter Ads

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Insights

Knowledge Base Article

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Widget Summarizer

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Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

Service

Knowledge Base Article

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Additional Use Cases

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Configure Quality Management Dashboard

To navigate to ReportsClick Reports on the left pane of the Quality Manager App to view and analyze different reporting dashboards.​To share Reports with Quality ManagersYou can decide which reports are visible to Quality Managers.1. Under the Sprinklr Service tab, click Care Reporting within Analyz

Service

Knowledge Base Article

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Reporting