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User Auto Provisioning via SSO Login

Creating and managing users can be an effort-intensive process for admins, especially when the number of users is huge. Customers can leverage Sprinklr’s self-user creation capability known as Auto provisioning to save considerable time and effort in this process. ​If the customer has Single Sign-On

Knowledge Base Article

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User Auto provisioning

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Widget visualization type - Summary Table

The summary table gives an overview of statistical information about data in a table form. Users can leverage Summary Table to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls just

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Counter

The counter widget allows you to see how many of a particular event happened in a short amount of time especially when there are gaps between occurrences of events. It shows you the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Column

With Columns, you can present the information in a clear and straightforward manner for the audience. Column charts are often considered the most effective type of data visualization, as they utilize our natural ability to comprehend height, unlike many other types of visualizations that may necessi

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

Knowledge Base Article

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Setting Up Google Analytics

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Widget visualization type - Stacked Column

Stacked column visualizations are a type of chart that displays data in columns, with each column representing a category or a group of items. The columns are stacked on top of each other, and the height of each column represents the total value of the category or group it represents.​Stacked column

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

Knowledge Base Article

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Custom Rich Menu

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How to Set the Approval Workflows while Publishing?

In this article, you will learn about how users can set the approval path while publishing any post through the Quick Publisher window or using Outbound Rules.​Steps to Set Approval Workflows while PublishingClick the Publishing Options icon in the top right corner of the Navigation Bar. Select the

Approval Workflow

Publishing - SES

approval

Tiered Approvals

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Knowledge Base Article

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Approval workflows

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Identify crisis events proactively with Smart Alerts

Never miss out on critical trends in your business and get alerted in real time.Powered by Sprinklr Intuition, Smart Alerts analyze conversations around your brand and alert your team when anomalies are detected on metrics of your choice. Based on historical data, the algorithm recognizes trends in

Identify Crisis Events

Smart Alerts

Knowledge Base Article

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Introduction to Smart Alerts

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Agent Concurrency

Introduction

Knowledge Base Article

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Detailed Dashboards

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VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

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Knowledge Base Article

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VK

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

Knowledge Base Article

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Facebook Ad Formats

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Voice

Knowledge Base Article

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Callback Overview

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Compose Meta Marketing Messages for WhatsApp

The Marketing Messages objective in Meta campaigns helps you deliver marketing messages to people more likely to engage in conversations with your business on WhatsApp. You can create and manage these campaigns directly from Sprinklr. In this article, we’ll guide you through creating a Marketing Mes

Knowledge Base Article

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Facebook Ad Formats

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

Knowledge Base Article

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Tumblr

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest

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Threads Reporting Glossary

Post InsightsMetricsSprinklr Space SupportedDescriptionThreads Post Total ViewsYesThe number of times your post was viewed. This is a lifetime value.Threads Post Total LikesYesThe number of likes on your post. This is a lifetime value.Threads Post Total RepliesYesThe number of replies on your post.

Knowledge Base Article

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Threads

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Use Copy Action in Rule Engine

Copy Actions in Rules are intended to copy the property of one entity to another. Using Copy Actions you can ensure tagging continuity across your entire workflow with actions to automatically copy property of one message to all associated messages. For example, Copy Actions can provide your Cu

experience:space

copy action in Rule Engine to Copy the Properties

article:howto

feature:spe

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Knowledge Base Article

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Rule Engine