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Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Content Variables

In some cases, certain words or phrases within an article may need to be regularly updated manually. For instance, in the case of a global company like ACME with a complex pricing structure across multiple countries and regions, maintaining such information can be challenging. To address this issue,

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create and Manage Articles

RS
Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Native 14.0.x

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Smart Responses Configuration

​Enable Smart ResponsesTo learn more about getting the Smart Response model trained and enabled in your environment, work with your Success Manager.​​Note:Smart Responses might not be predicted when​​The messages only have images/GIFs/videos/emojis as the model needs text to understand the context o

Service

Knowledge Base Article

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Smart Responses

RS
Add an Ozonetel Voice account

Use the Ozonetel Voice integration to route inbound and outbound calls through Sprinklr Service. Adding an Ozonetel Voice account allows Sprinklr to receive call traffic from your Ozonetel telephony provider and enables features such as IVR flows, voice bots, and agent call handling.Enablement Note:

Account

Service

Ozonetel

Voice

Knowledge Base Article

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Ozonetel

RS
Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

Service

Knowledge Base Article

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IVR Reporting

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Response Compliance Overview

Introduction Since brands are engaging on multiple channels every day, this engagement should be compliant with the community guidelines to avoid crises for your brands and manage risk. The AI-powered legal compliance check ensures that each brand response adheres to - Brand Guidelines, Non-Profanit

Service

Knowledge Base Article

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Response Compliance

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WeChat Capabilities and Limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

social

Knowledge Base Article

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Supported Capabilities and Limitations

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Share Likelihood Score

The Share Likelihood Score, calculated on the basis of previous activities, tells the probability of a customer sharing the brand content publicly on social media channels. For example, if your customer has shared the brand post publicly on their wall in the past, the likelihood score on the ne

Service

Knowledge Base Article

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Case Third Pane

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

marketing

Knowledge Base Article

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Getting Started

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Reforecasting

The Reforecasting functionality in Sprinklr’s Workforce Management recalculates the intraday parameters such as volume, average handle time (AHT), and service level. It refines intraday predictions by combining the generated forecast data and actual ACD (Automatic Call Distributor) trends.Normal for

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Forecast Scenarios

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Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools

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Customise your prompt

Overlay Popup Prompt​​FieldDescriptionPrompt Creative TypeSelect Overlay Popup Prompt from the dropdown.Prompt Creative NameEnter a creative name. It will not be visible to the customers.LayoutSelect the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1

Service

Knowledge Base Article

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Configuration Steps

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Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Configuring a GCS Connection

The Google Cloud Storage (GCS) Connector in Sprinklr allows businesses to integrate and access data stored in Google Cloud Storage directly from the Sprinklr platform. This integration can be particularly useful for managing large datasets, importing or exporting files, and ensuring seamless workflo

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who your tagge

article:howto

social

stage:final

Knowledge Base Article

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Profile tags

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

experience:space

marketing

article:howto

social

+5

Knowledge Base Article

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Universal Search