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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

experience:space

channel:bazaarvoice

Bazaarvoice Capabilities

Bazaarvoice Limitations

+5

Knowledge Base Article

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Bazaarvoice

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Ad Comment Moderation for LinkedIn

Learn about the new LinkedIn comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can b

LinkedIn

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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LinkedIn

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

social

Command Center: Alerts visualization for faster response and action

command center

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Knowledge Base Article

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Display

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Using Ad Post Preview in Ads Reporting

In Ads Reporting, you can track and monitor the performance of your ad posts along with a preview of the creative generated within the widget. This article will provide an overview of the Post Card visualization for ad posts and dynamic creative previews.Use CasesSeamless and efficient reporting exp

marketing

Knowledge Base Article

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Ad Post Reporting Preview

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Agent-Initiated Co-Browsing

Agent Sends Co-browsing Session RequestAgents initiate a co-browsing request from Care Console via the 3-dots menu to ask the customer if they want to share their screen by sending an asset that captures the customer’s response.​Agents seek approval from user if they want to share their screen by se

Service

Knowledge Base Article

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User/Agent Journey

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

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Knowledge Base Article

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Instagram

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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How to enable/disable care console manager/builder?

To enable the care console manager, we need to create a global role. This can be accessed by going into platform settings and under the ‘manage customer’ category, we can see global roles. By adding a new role, we can name the role, set scope as global and add the permissions for “Record Page Builde

Service

Knowledge Base Article

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FAQs

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Dashboard-level filtering

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused analysis. Whether you need to see the social performance of a single social account, remove older campaigns from the data y

Insights

apply filter

Dashboard level filtering

filter on dashboard

Knowledge Base Article

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Dashboard-level Filtering

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Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

Insights

ai studio

Knowledge Base Article

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Create a New Model Training project for Text Classifier

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Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Real Time Adherence

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Leveraging Sandbox for CFM-Introduction

The Sandbox Support feature enables you to thoroughly evaluate survey projects in a specialized testing environment prior to their deployment in the live setting. This process guarantees the surveys' precision, effectiveness in distribution, and compliance with organizational standards.Using Sandbox

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Leveraging Sandbox

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Configuring Voice Case Assignment Status

Accurate agent availability is essential for effective case routing, capacity planning, and reporting. When a voice case is assigned to an agent, their availability status must reflect their real-time engagement to prevent incorrect routing decisions and capacity overutilization.Problem StatementPre

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Additional Use Cases

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Explore Lens

In Social Listening, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Listening widget and view data from the specified widget visualized in the widgets of the applied lens. You can use Explore Lenses to gain a quick understanding of the data

Insights

Explore Lens

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Configure a Vanity URL for Sprinklr or Custom/Branded Subdomain

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Importa

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Understand how Sprinklr identifies customer sentiment

Get acquainted with Sprinklr machine learning models to classify your customer conversations based on sentiment.Sprinklr Sentiment models are driven by Machine Learning. Training models for any language require a huge amount of data annotation. We have annotated close to a million mentions per langu

Sentiment Classification

Insights

Customer Sentiment

Listening Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases