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AppsFlyer Ads Reporting Metrics & Dimensions

Once your AppsFlyer is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.Supported Dimensions and Metrics for ReportingAvailable DimensionsDimensionsDescriptionAppsFlyer Ad IDThe Ad ID as

Knowledge Base Article

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Reporting & Analytics

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Create a Template for Instagram Direct Messages

Template messages have predefined layouts that help you create richer experiences for your users. The Instagram generic template allows you to send a structured message that includes an image, text and buttons. This article tells you how to create generic templates.StepsNavigate to the Sprinklr Soci

Knowledge Base Article

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Advanced capabilities

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User groups

User groups are a collection of users. You can use user groups to segment users and make bulk actions on them, like giving permission to a user group at once, putting a user group in an assignment queue, etc.A user can belong to multiple user groupsThere are two types of user groups in SprinklrStati

Knowledge Base Article

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Sprinklr Service Glossary

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Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Co-browsing

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FAQs on Similar Cases

Q1. What are the languages in which Similar Cases work?Ans. Currently, Similar Cases capability is available in the English language only.Q2. Can Similar Cases be enabled for a few users?Ans. Yes, Similar Cases can be enabled for some selected users.Q3. What is the ideal number of cases required to

Knowledge Base Article

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Similar Cases

RS
Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Sprinklr Social

New Article

20.10

Social - SES

Knowledge Base Article

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Social Copilot

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Deploying Quality Management Persona

To deploy Quality Management in any partner, a support ticket is raised at tickets@sprinklr.com. The partner needs to soecify separately if there is a need to enable Automated QM and Coaching functionalities.Once the persona is deployed, the standard setup from QM can be imported for both Manual and

Knowledge Base Article

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Getting Started with Quality Management

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View Branded Content (Paid Partnership Collaborations) for Instagram on Engagement Dashboard

The branded content (paid partnership collab posts) feature helps you leverage the content created by influencers to attract more traffic to your Instagram page.You can now collaborate with creators on Instagram and view branded content created by them through your accounts. Enablement note: To see

View Branded Content for Instagram on Engagement Dashboard

View Instagram Branded Content on Engagement Dashboard

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

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Knowledge Base Article

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Getting started with Social Engagement

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Twitter Channel Updates

Keep up with the latest Twitter Channel updates here.Twitter UpdatesDateCategoryDescriptionJanuary 2019Deleted Tweets Indicator in the Engagement DashboardIn accordance with the Twitter API guidelines, when a tweet is deleted from Twitter directly in the native channel or through Sprinklr, that part

Knowledge Base Article

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Channel updates

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Citrix Media Offloading & DTLS Support: Best Practices and Release Insights

1. Overview & FundamentalsCitrix Media Offloading is a technology used to optimize real-time audio and video in virtualized environments. Instead of routing all media streams through the virtual desktop or application server, the media is processed directly on the endpoint device and sent direct

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Best Practices for Call Controls

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Knowledge Base Article

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Advanced Entities & Settings in Listening

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

Knowledge Base Article

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Publish TikTok Ads

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

Knowledge Base Article

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Similar Cases

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Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

archival

Webhooks Info

Knowledge Base Article

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Integration Guides

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Import Product Catalog (Owned Content)

If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product CatalogProvi

experience:space

Display - SES

article:howto

release:N-A

+4

Knowledge Base Article

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Gallery

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Data sync frequency

Facebook posts are updated regularly from the published date to a certain time period. This frequency at which the posts and accounts are updated is mentioned as data sync frequency. In this article, we share this sync frequency for different types of metrics available with Facebook.​Data sync Capab

Knowledge Base Article

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Facebook reporting glossary

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Welcome Guide for Users

Sprinklr Community allows users with a myriad of opportunities to engage, connect, and achieve their goals. They can participate in discussions, share their knowledge and experiences, seek advice, and offer support to fellow members. By actively contributing to the community's content, users can est

Knowledge Base Article

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Setting up Community

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Knowledge Base Article

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Glossary

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Digital Queue Report

The Digital Queue Report provides comprehensive Queue details for all digital channels, including live chat, email, and social platforms such as Facebook, WhatsApp, and Reddit. It offers in-depth information on service levels, service rates, abandons, cases assigned, and handle times associated with

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Glossary