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Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

marketing

campaigns

+5

Knowledge Base Article

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Lock/Unlock Messages

RS
Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

Insights

Knowledge Base Article

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Snapchat

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Pre-select a Production Dashboard for a Campaign

How does it work? Navigate to the Rule Engine from the launchpad Create a draft rule within campaign rule ​​​User defines the Condition under “Conditions Applies To The Properties of Campaign”. Define the operator of the rule (the operation to be carried out when the rule is triggered

marketing

Knowledge Base Article

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Campaign Rules

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

Service

Knowledge Base Article

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Sprinklr Commerce Overview

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Facebook & Instagram Advertising Parity

Learn about Sprinklr's capabilities on Facebook advertising that are at par and even better than you can get on the native platform.​Last reviewed: 30th Mar 2026Last updated: 30th Mar 2026​Note: The last reviewed date denotes when the article was reviewed for any changes.The last updated date d

26.1

marketing

20.7.1

20.10

+3

Knowledge Base Article

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Advertising Channel Parity

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Audit Checklist Builder

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

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Publishing Functionalities

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AI Creative Insights Best Practices by Channel

SUMMARYThis article lists all the best parctice rules that is configured to understand if the creatives align with channel best practicesRules for aspect ratio for different channelsChannelMedia TypeAspect RatioLinkedInImageAspect Ratio is 1.91:1 or 1:1 or 2:3 or 4:5LinkedInVideoAspect Ratio is 16:9

marketing

Knowledge Base Article

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Functionalities

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Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Sandbox Validation Framework

​Note: Currently, Sprinklr only supports Versioning Mechanism in Validation Framework. The Versioning mechanism in the Sandbox Changeset Management process is introduced to enhance environment traceability and control. This feature will enable users to:Track and manage multiple states of sandbox env

marketing

Insights

social

New Article

+7

Knowledge Base Article

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Deploying Inbound Change Set

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Service

Knowledge Base Article

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Website Installation

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Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrBackfill Capabilities and LimitationsMet

Service

Knowledge Base Article

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Historic Backfill and Limitations

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How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

marketing

Knowledge Base Article

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Manage Custom Metrics

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Google My Business v/s Google.com

GMB (account-based) v/s Google.com (URL-based listening)Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB accounts) and Google.com –TitleGoogle My Business (GMB)Google.comListening TypeAccount Based ListeningSource page-based ListeningAuthentica

Google.com

Insights

Google My Business

GMB

Knowledge Base Article

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Sources

RS
Compose TikTok Search Campaign Ads

TikTok Search Campaign ads are a keyword-based campaign type that will reach TikTok users within the Search Results Page with an organic user experience. They allow you to select keywords and serve ads within TikTok's search results page. With Search Campaigns, you can control campaign budgets speci

marketing

Knowledge Base Article

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Publish TikTok Ads

RS
What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Ticketing Workflow

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Content Management

Managing content is important for keeping your knowledge base organized and complete. Reporting helps with this by letting you track different things like the total number of articles, cloned articles, moved articles, and more. This article also covers reporting on article properties and useful filt

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Integrate Canva with Sprinklr

Sprinklr and Canva integration allow users to import Canva designs into Sprinklr Digital Asset Management (DAM) as assets. Users can browse and search Canva designs inside the Sprinklr UI, preview designs, and access metadata such as expiry date, description, version, and author details without swit

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Integration Guides