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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Knowledge Base Article

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Customize Peer Dependencies

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Actions in the Gallery Editor

Within the Gallery Editor, you can toggle between different device previews for your Gallery content and retrieve the Gallery's embed code from the Embed Generator. You may also return to the main Gallery Management page from here.Device Preview for Gallery ContentToggle between phone, tablet,

experience:space

Display - SES

return to gallery management

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Gallery

RS
Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

Display - SES

article:howto

Social - SES

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Knowledge Base Article

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Gallery

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Curate and Tag Additional Content (Earned Content)

OverviewTo curate additional content for your Gallery, you have the option to create more dashboards and columns based on listening topics, as well as the additional tagging of content.

experience:space

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article:howto

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Gallery

SH
Run a Guided Workflow from Agent Persona

Agent persona allows agents to manage their work from a single view. Agents can perform and track their daily activities. Here is a potential scenario where this can be used - A customer visits a brand store with a query or complaint, in this case, the store agent can directly log in to Sprinklr and

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Initiating a Guided Workflow

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How to Build Business Logic on Filled Disposition Field in ACW

You have to define desiposition plan and its fields seprately in disposition plan section and then you need to use those disposition plan in ACW screen. You can also enable agent to fill multiple disposition plan. You can access the filled disposition in the ACW to build business logic.How You can A

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How to build business logic on the basis of filled disposition in ACW

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Configure Rules to Drive Assignment of Lithium Community Threads

Lithium builds community and social media management software that helps the world's best brands connect with customers on digital channels. For Lithium community, there is a ranking based on the gamification of activity. Sprinklr has exposed the roles and ranking in the rules engine to drive a

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Engage, publish and report on Lithium

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Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Knowledge Base Article

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Initiating a Guided Workflow

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How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

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Setting Up Google Analytics 4

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

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Publishing with YouTube

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User Generated Content Asset Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply User Generated Content Asset macros to assets to take multiple actions on a UGC asset the same way you

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Asset classes with macros

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

Ads Pivot

ads creative library

Roles and Permissions

Advertising

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Ads Pivot

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

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Getting Started

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Create a Column for Facebook Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engag

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Add Facebook column in engagement dashboard

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Smart Budget Strategy Group Behaviour By Channel

Smart Budget is available for Facebook, Pinterest, LinkedIn, Twitter, Snapchat, TikTok, Reddit, Google Ads and LINE. The behavior of Smart Budget differs for different channels.​How does the behavior differ for various channels?A broader principle in Smart Budget will get availed on the level where

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Overview

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What is the Ads Manager Pivot?

Data driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in an era where in-house teams are managing thousands of ads across marketing channels.Ads Manager Pivot table

Knowledge Base Article

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Getting Started

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Apply Strategy Groups to Ad Campaigns

Exponentially improve return on ad spend by combining optimization tactics that have a compounded effect on your advertising results.Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. With the

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Setting up Strategy Groups

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Profile Settings in Advocacy

Advocates can conveniently manage their account settings by accessing the profile page, accessible through the profile widget on the platform or within the Sprinklr Extend mobile app. This user-friendly interface provides advocates with a centralized location to oversee and customize various aspects

Advocacy - SES

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Knowledge Base Article

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Setup Advocacy Account

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

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Configuring Source Specific Settings for Live Chat