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Onboarding Module

The onboarding module provides a guided tour of the key Listening functionalities within the Social Listening Persona App. During the tour, first-time users will be taken through the following pages – Quick SearchTopicsThemes Listening DashboardsAlerts & Reports, andAdvanced AI capabilities like

Listening Persona App

Onboarding Module

Social Listening

Knowledge Base Article

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Onboarding Module

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has acce

Knowledge Base Article

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Crisis Management

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Outbound Rules

Outbound Rules are initiated only on scheduled or sent messages. If an outbound rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of th

outbound

Rule Engine

Knowledge Base Article

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Outbound Rules

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

Knowledge Base Article

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Getting started

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

Knowledge Base Article

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IVR Reporting

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Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Knowledge Base Article

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Reporting & Analytics

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

Knowledge Base Article

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Standard Reporting Dashboard

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Knowledge Base Article

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Onboarding Module

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Knowledge Base Article

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Announcements

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

Knowledge Base Article

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Manage Campaigns at Scale

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

Advertising

Knowledge Base Article

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Configuration

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

Knowledge Base Article

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Reply from Engagement dashboards

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Title Widget

Knowledge Base Article

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Types of Widgets

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Knowledge Base Article

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Types of Widgets

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Guided Workflow Canvas

The guided workflow canvas is the working area of the builder where you add nodes to perform various actions. As you add various nodes to the canvas and connect them together, you see a visual diagram of your Guided Workflow. Here are the essential functionalities of guided workflow canvas:Add New N

Knowledge Base Article

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Creating a Guided Workflow

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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How to Create a Guided Workflow

Standardized Templates for Guided WorkflowsWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without inbound messages, and templates to edit, modify, or view data from Sprinklr entities, will be deployed automatic

Knowledge Base Article

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Creating a Guided Workflow

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Smart Assist in Care Console

Agents can access the Smart Assist widget within Care Console, allowing them to efficiently address customer queries and ensure a consistent and high-quality customer experience. By utilizing the Smart Assist widget, agents have quick access to relevant recommendations, resources, and guidance, enab

Knowledge Base Article

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Introduction

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Main Screen

1. Persona ConfigurationWithin the Live Chat Builder's "Personalize Your Live Chat" section, you can customize the avatars and names of senders in chat interfaces, depending on whether the reply comes from a bot or an agent.Enable persona avatars: Bot and agent avatars will be visible in the chat. Y

Knowledge Base Article

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Conversation Screen

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Introduction to Case Management

OverviewCase Management set up in Sprinklr enables brands to address Customer inquiries and issues across different communication channels, such as social media, messaging apps, email, and phone. It provides a centralized platform for businesses to monitor and respond to customer inquiries, requests

Knowledge Base Article

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What is Case Management