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About the AppsFlyer Ads Integration

​What is AppsFlyer? Appsflyer allows you to promote your apps and reach larger audiences in markets where Google Play Store is not available.AppsFlyer supports attribution in the context of third-party app stores as follows: IMEI or Android ID: The SDK doesn't automatically collect the IMEI or

Knowledge Base Article

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Getting Started

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Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Knowledge Base Article

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Configuration

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Unified Reply Types

Sprinklr supports unified reply types in WeChat, allowing agents to send text and multiple media attachments in a single go within Care Console. These combined messages are automatically split into individual posts upon sending, ensuring compliance with WeChat's limit of 5 replies per customer messa

Knowledge Base Article

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Engage with Customers

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).Frequently asked questionsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Al

Alert Manager FAQs

Knowledge Base Article

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Alert Manager FAQs

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Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

Knowledge Base Article

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Translating Content

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Shortcuts in Care Console

ActionsKeyboard ShortcutsOpen the macro box at the case levelCmd/Ctrl + mSend a messageCmd/Ctrl + EnterIf you wish to define shortcuts for specific channels and not for others (such as email), you can create channel-specific configurations to determine whether a particular channel should have no sho

Knowledge Base Article

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Agent Desktop Shortcuts

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Create A New Sub-Project

In Project Management, a sub-project is a smaller, more specific project that is part of a larger project. It has its own unique tasks and timelines, but they align with and contribute to the overarching goals of the parent project. Just like any project, a sub-project has a defined start date and e

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Knowledge Base Article

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Manage Projects

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Moving a Project Under Another Project

Overview In Project Management, you can move an existing Project or Sub-project under another Project from the same portfolio. A Project being moved will essentially become a Sub Project but retain its properties and contents, including tasks, Sub-projects, automations, activity log, collaborators a

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Knowledge Base Article

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Manage Projects

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Knowledge Base Article

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Nailed Up Connection

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multip

Knowledge Base Article

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PII Masking

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Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

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Knowledge Base Article

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Manage Projects

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

Knowledge Base Article

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Mapping Configuration Screen

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Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

Knowledge Base Article

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Telegram Proxy (Corezoid)

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Knowledge Base Article

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Content Creation and Management

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

Knowledge Base Article

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Advanced Capabilities

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Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

Reclame Aqui columns in Engagement Dashboards

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Create Reclame Aqui columns

Knowledge Base Article

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Reclame Aqui

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

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MS Teams

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

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Knowledge Base Article

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Yammer

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Add a Reclame Aqui account

Reclame Aqui is a website that you can use to post complaints about products and services offered by various companies. Reclame Aqui is also a platform for sharing information and reviews on social business, customer service, and reputation. If you are using Reclame Aqui, you can use it from the Spr

Add an Reclame Aqui account

Add Reclame Aqui account

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Knowledge Base Article

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Reclame Aqui

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Apple Messages for Business Capabilities and Limitations

In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.Apple Messages for Business Capabilities and LimitationsTypes of PostRecievedSendText/Rich TextYesYesLink/Rich LinkYesYesTo allow users to preview content

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Apple Messages for Business