Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

 • 

v18.5.3 (July)

SH
TikTok Split Testing

Split test, commonly referred to as A/B testing, allows you to test two different versions of your ads to determine which one performs best and optimize future campaigns. You may have a hypothesis that one creative will perform better than the other. You can use Split Test to keep the other variable

Split Testing

Knowledge Base Article

 • 

TikTok Advanced Capabilities

SH
Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

Knowledge Base Article

 • 

UGC rules

SH
Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Quadrant Matrix in Display

command center

Quadrant Matrix

Support for Quadrant Matrix

Knowledge Base Article

 • 

Display and Presentation

SH
Campaign Third Pane - Activity

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's overview details and the activities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketinf tab, switch to Mar

Third Pane

campaigns

Knowledge Base Article

 • 

Campaign Third Pane

RS
Cross-Post Live Videos on Facebook Pages

Sprinklr allows you to cross-post live videos on Facebook pages. If you manage multiple Facebook Pages, you can cross-post live videos across all those pages from Sprinklr. This article will cover the steps to publish a cross-post live video on multiple Facebook Pages.PrerequisitesYour account must

Knowledge Base Article

 • 

Create a post on Facebook

SH
Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

product:engagement

+4

Knowledge Base Article

 • 

LINE

RS
Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Knowledge Base Article

 • 

Reporting

SH
How to create a custom MM&A dashboard?

Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. ​On the Media Insights window, click on Story Dashboards in the left pane. ​Click the dropdown icon against the dashboard name in the top left corner, and click Create Dashboard. ​On the Create Dashboard popup window

Knowledge Base Article

 • 

Dashboard setup

SH
Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Voice

Knowledge Base Article

 • 

Base Filter

SH
Secure Screen

One option to enhance the security of a guided workflow is to include a secure screen that transmits data directly to a PCI-compliant server. By utilizing this secure screen, sensitive data such as credit card numbers and personal identification information can be sent directly to the PCI server, by

Knowledge Base Article

 • 

Creating a Guided Workflow

RS
Sending & Receiving Reactions

You can send and receive reactions on both your and your customers' WhatsApp messages in Care Console. This feature is specifically available for the WhatsApp Cloud API. Your customers will also have the option to react to messages from both themselves and your brand, with these reactions being visi

Knowledge Base Article

 • 

WhatsApp Reactions

SH
Pre-upload Media for Publishing at Exact Schedule

In this article we will cover the details regarding the feature to pre-upload media while publishing a post in Sprinklr.​The capability to pre-upload media on Sprinklr helps you make sure that the post is published exactly as scheduled. While creating posts for various channels, if you select pre-up

Pre-upload Content

Pre-upload Media

Knowledge Base Article

 • 

Advanced capabilities

SH
Apply Date Range Filters in Inbound and Outbound Columns in Distributed

Sprinklr Distributed users can filter Inbound and Outbound columns to get more relevant data. They can use date range filters to focus on data from a specific date range.Note: This capability needs a specific setup. Get in touch with your Success Manager to enable this feature in your environment.To

Date Range Filters in Inbound and Outbound Columns in Distributed

Knowledge Base Article

 • 

Engagement (Distributed User)

SH
Choose your skin tone for emojis

Emojis are a spin on common emoticons. In Sprinklr Publisher, emojis are both fun and helpful for getting work done – use them to enhance your messages or add emoji reactions to respond quickly to messages. To get the most out of emojis you can adjust your default skin tone.Steps to use emojis while

emoji skin tones

skin tone for Emojis

Choose your skin tone for emojis

Knowledge Base Article

 • 

Advanced capabilities

SH
Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

Knowledge Base Article

 • 

Getting started

SH
About TikTok Campaigns and Ad Groups

TikTok has an ad structure comprising campaigns, ad groups, and ads. Campaigns can include one or more ad groups. Once you have created your campaign with a defined ad objective, you will need to set up ad groups where you can set placements, target audience, budget and scheduling, bidding method, a

Knowledge Base Article

 • 

Publish TikTok Ads

RS
Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Marketing

Knowledge Base Article

 • 

18.11.1 Patch (Jan 13-17, '24)

SH
Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

Reporting

Knowledge Base Article

 • 

Set up Reporting Widgets

SH
Integrate Customer-Facing Guided Workflows on Community

Guided Workflows for customer self-service is a feature that enables you to create and implement interactive step-by-step workflows on your Sprinklr community platform. These workflows serve as a digital self-service solution, empowering customers to find answers and solutions to their queries indep

Knowledge Base Article

 • 

Guided Workflows on Sprinklr Community