Sprinklr is dedicated to ensuring that our products and services are accessible to all customers, including individuals with disabilities. In alignment with this commitment, we have developed an Accessibility Plan that outlines the measures we undertake to support inclusive access.

WCAG 2.0 AA Compliance Overview

Sprinklr ensures compliance with the four key principles of accessibility:

• Perceivable: Non-text content includes text alternatives, such as dashboards with alt text for charts and icons.

• Operable: All modules, including Live Chat and reporting, are fully navigable with keyboard shortcuts.

• Understandable: Errors are clearly identified with explanatory text, and navigation remains consistent across workflows.

• Robust: Content is tested with screen readers and browser accessibility tools to ensure reliable performance across assistive technologies.

Accessibility is an ongoing priority at Sprinklr. We continuously work towards incorporating best practices and advancing alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level A & AA criteria across the Sprinklr platform.

Current accessibility features include:

1. Full keyboard navigation and operation for effective interaction.

2. Screen reader compatibility to assist users who are visually impaired

3. Enhanced color contrast for improved readability

4. Content scalability up to 200% zoom without loss of functionality

5. Alt text support in Quick Publisher, Response Publisher, and for ad images or GIFs.

6. Dark Mode to reduce eye strain.

7. Keyboard shortcuts, including Space shortcuts, for faster navigation.

8. Video captions for YouTube and Facebook publishing.

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The aforementioned features are designed to support a wide range of user needs and ensure a consistent and inclusive experience.