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Headphone Integration in Call Controls

Call controls within Sprinklr can be accessed manually or through integrated headphones. This functionality allows agents to perform various essential actions during calls using headphone controls.We have fully integrated Jabra and Poly Voyager headset functionality with our call controls to enhance

Knowledge Base Article

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Call controls

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Support for Instagram Reminder Ads in Sprinklr

Sprinklr is excited to announce the integration of Instagram Reminder Ads into our platform. ​This new feature enables users to effortlessly create and manage Reminder Ads on Instagram, helping you keep your audience informed about key events and promotions. Discover how to utilize this functionalit

Knowledge Base Article

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Advanced Use Cases

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Automated Ads: Ads Manager Capabilities

Automated Ads are now synced with Ads Manager at Paid Initiative, Ad Set and Ad Variant level allowing users to effortlessly view and track information about automated campaigns within Ads Manager. In this article, we'll cover how to access automated feed details and address any errors directly from

Knowledge Base Article

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Advanced Use Cases

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Compose TikTok Pulse Ads

TikTok Pulse is a contextual targeting product that allows you to show ads after the hottest content at a fixed CPM. It is only available for Reach & Frequency ads. To help brands be on the pulse of entertainment and culture on TikTok, TikTok Pulse lets advertisers place their brand next to the

TikTok Pulse Ads

Knowledge Base Article

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TikTok Advanced Capabilities

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Scheduled Report configuration from the widget-level

To create a Scheduled Report from the widget-levelClick the New Tab icon. Under Sprinklr Insights, click Listening Dashboards within Learn. ​On the Listening Dashboards homepage, open the desired Listening dashboard.On the Listening dashboard, click the Options icon next to the widget you want to co

Create Scheduled Report

Knowledge Base Article

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Scheduled Report Configuration from Widget Level

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

Knowledge Base Article

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Ads Creative Library Screen Explained

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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Status Templates

OverviewStatus Templates are a pre-defined set of statuses that can be saved as a template to be used with new or existing Projects. You can tailor Status Templates to specific Project categories to streamline workflows. Note: The ability to create Status Templates is permission controlled. If you d

Knowledge Base Article

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Manage Projects

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Global Audio Settings

Introduction When an agent is connected to the customer, an agent can have flexibility in terms of audio output and input on the call controls settings. Agent can control the Input device audio setting, Output device audio setting, Ringtone Output device audio setting with ease.  Business Use Case S

Knowledge Base Article

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Handle Inbound Calls

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Create a New Project

OverviewProjects are used to manage, track, and collaborate on a set of Tasks with a specific goal and timeline. You can create Projects to oversee and manage individual campaigns, track product launches, manage content production and much more. You can also create Sub-projects within a Project for

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Knowledge Base Article

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Manage Projects

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How to resolve microphone issue

Sometimes due to system, device and network issues, agents or customers may report voice loss during their ongoing conversations. At that time as a primary action, it becomes most important for the agent to ensure whether they are connected properly to the device.If the agent is facing issues regard

Knowledge Base Article

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Setting up Agent Persona

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Creating an AI+ Quality & Compliance Parameter Checklist

The Quality & Compliance Parameter Builder simplifies AI scoring processes, minimizing developmental efforts. With this comprehensive tool, brands can maintain consistent conversation quality and prioritize the analysis of severe contact drivers underlying insights.To Create an Automated Checkli

Knowledge Base Article

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Checklist Functionalities

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Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

Knowledge Base Article

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Validate Campaign Configurations

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Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

Knowledge Base Article

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Dialers

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Snapchat Advertising Parity

Learn about Sprinklr's capabilities on Snapchat Advertising that are at par and even better than you can get on the native platform.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of more than 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowin

Engagement

paid

Ads Manager

publishing

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Knowledge Base Article

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Advertising Channel Parity

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

alert

Scheduled Summary Report

alerting

Knowledge Base Article

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Listening Scheduled Summary Report

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Exporting Project Views

Project Management allows you to export project views, making it easy to share project details outside the platform. You can export your project views in various formats, complete with all relevant information.​Click the ellipsis (⋯) in the top-right corner of your portfolio screen.Select Expor

Knowledge Base Article

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Manage Projects

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Stacked Bar widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Knowledge Base Article

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Types of Widgets

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

Knowledge Base Article

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Getting Started

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How to Configure Budgets in Ads Composer

While composing an Ad, in Addition to configuring the budget for each ad-sets individually within an Ads campaign, Sprinklr allows you to search the ad set based on the keyword associated with each ad set to narrow down on the specific ad sets within an Ad campaign. You can filter the Ad-sets, even

Knowledge Base Article

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Functionalities