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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Knowledge Base Article

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Callback Use Cases

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Knowledge Base Article

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Data Extracts

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Knowledge Base Article

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Reporting

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Sprinklr Insights: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Sprinklr Service: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

Knowledge Base Article

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v18.11 Fall Release (November)

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Sprinklr Service: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Marketing: Patch Changes (18.8.3)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

Sprinklr Marketing

Knowledge Base Article

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v18.8.3 (October)

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

Knowledge Base Article

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Ads Creative Library Screen Explained

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

Knowledge Base Article

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Advanced Use Cases

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

Knowledge Base Article

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Dimensions

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Integrated Project Planning with Content Marketing

You can now manage your projects, tasks, campaigns, events, and messages in one unified tool, through the integration with content marketing. This integration allows you to plan and track everything simultaneously with a flexible project and task planning interface that resembles a spreadsheet, mult

Knowledge Base Article

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Integrated Project Planning With Content Marketing

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Reporting Support for Ads QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​This comprehensive knowledge base is dedicated to details for Reporting support of Ads QA Checklist and includes detailed definition of supported Metrics & Dimensions. ​​Here, you'll find essential resources and guideli

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Reporting Application

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Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Test Journey on Single Profiles

OverviewThe testing feature allows you to evaluate a trigger-based journey on a single profile after it has been created and deployed. This functionality ensures that the journey operates as intended before it goes live.EnablementThe feature is enabled by default.Key Benefits of Testing the Trigger-

Knowledge Base Article

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Journey Builder

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Knowledge Base Article

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Additional Features

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Automatic Call Termination in Agent Unavailability Scenarios

When there are no agents available to attend to incoming video calls, you have the option to promptly end the call for users through the utilization of Queue Rules.By employing Queue Rules, you can take automated actions to terminate video calls, thus preventing users from waiting unnecessarily or e

Knowledge Base Article

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Additional Features