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Nextdoor Channel Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Nextdoor within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. ​FunctionalitySprinklr Supported PublishingPublishing ContentNoPrivate Messages No EngagementView Posts, Comments, a

Knowledge Base Article

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Nextdoor

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Disable Smart Responses

To disable the Smart Response model, you can disable the rule i.e. Default Smart Reply Prediction (Customer/Inbound).After disabling the rule, you will not see smart response predictions for new messages and cases anymore. Instead, a note that says "Sorry, we don’t have any smart responses for

Smart Responses

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Smart Responses

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Snapchat Business Data Sync Frequency

Snapchat stories are updated regularly from the published date to a certain time period, the frequency at which the stories and accounts are updated is mentioned as data sync frequency.Data Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the S

Knowledge Base Article

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Snapchat Business

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Create a Column for Instagram Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click En

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Create an Instagram Column in Engagement Dashboard

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Audience Sharing Permissions

To ensure that new Users in your Sprinklr environment are set up with the appropriate Audience access and capabilities, you'll want to ensure they are granted the right permissions to view and take actions on Audiences within the Audience Manager, which ensures Governance.Audience Manager Permi

Knowledge Base Article

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Permissions

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Preview Support in Asset Manager

Media TypeExtension FormatImageEPSImageSVGImageNEFImageCOTImageCOPImageCOSImageCR2Raw digital photographyCR2VideoAEPVideo MXFDocument (Apple Keynote)KEYPhotoshop large Doc formatPSB AudioMP3AudioWAVAudioAACAudioAMRAudioM4AAudioAIF (Needs DP enablement) AudioAIFF (Needs DP enablement)

Asset Manager

Knowledge Base Article

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Manage assets

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Knowledge Base Article

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v18.2 Winter Release (February)

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Create a column for Instagram by Media type

This article tells you about how you can select photo, video, carousel and reel as media types for an Engagement Column containing posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dash

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Import Multiple Exclusion Locations

Overview You can now import multiple exclusion locations in Ads Composer for Facebook.  To Import Multiple Exclusion Location Navigate to Ads Composer.                                                                          Input Facebook Paid Initiative details including adding your Facebook Ad Ac

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Google Analytics

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New Marketplace UX for Google Analytics Integration

This article will assist you on the new marketplace UX for Google Analytics connectors.Internal NoteTo access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable connec

Integrations

Google Analytics

New Marketplace

#integrations

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Google Analytics

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Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard

This feature allows users to customize the start of the day, week, month, and other intervals to better align with their organization’s schedules. You can now define the week's start day, set the working day's beginning, and choose custom intervals for months and quarters. These options enable you t

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Ability to set Different Work Week

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Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

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Knowledge Base Article

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PowerReviews

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How to Setup Ads Manager Pivot

Pivot Manager is a single touchpoint where you can leverage various actions to analyze and manage your data. In this article, we will review the actions that you can take from the Pivot Manager window to view and manage your data sets within the Pivot table​​ ​​​​Pivot manager propertiesNavigating t

Knowledge Base Article

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Functionalities

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Running Connector from a Standard Entity's Record Manager

Sprinklr allows Data Connectors to be configured and executed using a Global Call-to-Action (CTA). This setup ensures seamless execution while enabling users to perform actions in bulk. ​Configuring Data Connectors through Global CTAHere is an explanation of key configurable fields for running a Dat

Knowledge Base Article

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Running Connector from a Standard Entity's Record Manager

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View Reporting on Tasks

For ease of assessing the operations and productivity of your team members, Sprinklr arms you with the ability to report on the task completion date and duration. For the same, an option of Completion Date has been added as a column in the Production Dashboard which appears by default upon the succe

Reporting

Knowledge Base Article

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Advanced Use Cases

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Configuring IAM Roles for S3 as Source

The Unified Data Connector module allows you to configure an S3 bucket as a source using IAM roles, ensuring secure data sharing without exposing AWS Access Key ID and Secret Key. IAM roles can be configured to connect Unified Data Connector with the S3 bucket. This article consists of the following

Knowledge Base Article

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List of Supported Connector Types

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Mapping Configuration Screen for Voice Cases

You can map the source headers to the Sprinklr destination fields using the Mapping Configuration screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating

Knowledge Base Article

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Mapping Configuration Screen for Voice Cases

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Configuring Source Specific Settings for Voice Cases

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

Knowledge Base Article

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Configuring Source Specific Settings for Voice Cases

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TikTok Pixels

A TikTok Pixel is a tracking code that can be added to your website to collect data on how TikTok users interact with your website after clicking on a TikTok ad or link. The pixel is a piece of code that you place on your website, similar to a Facebook pixel, which allows you to track user behavior,

Knowledge Base Article

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TikTok Pixel