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Unified Platform & Cross-Products: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

Core Platform and Cross-Products Enhancements

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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How to Setup Ad Entity Checklists for Approvals

Eliminate the risk of off-brand advertising with a task-based QA Checklist. ​In Sprinklr, users have to create approval queues while sending their ad campaigns for approval. They have to work with predefined rules and checklists for ad campaigns in Sprinklr for all types of Ads. This limits them fro

Knowledge Base Article

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Getting Started

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Sprinklr Insights: 18.5 Capabilities and Enhancements

In this release, we have launched Sprinklr AI+ that will enable users to effortlessly set up Topics & Themes and get quick insights with AI-generated Summaries. We have also emphazied on the wide array of usability enhancements across dashboards and widgets.

Sprinklr Insights 18.5 Features

Knowledge Base Article

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v18.5 Spring Release (May)

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How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

Knowledge Base Article

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Creative Management

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How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

Knowledge Base Article

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Creative Management

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Ads Manager Pivot Navigation & Actions Available

SUMMARYThis article will cover all the various actions available in ads manager pivot and their descriptions. Actions in Ads Manager pivotThere are a number of actions you can take to view and manage information within the Pivot Table. In the overview image and table below, you will find description

Knowledge Base Article

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Getting Started

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How to Setup Ads Manager Pivot

Pivot Manager is a single touchpoint where you can leverage various actions to analyze and manage your data. In this article, we will review the actions that you can take from the Pivot Manager window to view and manage your data sets within the Pivot table​​ ​​​​Pivot manager propertiesNavigating t

Knowledge Base Article

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Functionalities

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How to Configure Budgets in Ads Composer

While composing an Ad, in Addition to configuring the budget for each ad-sets individually within an Ads campaign, Sprinklr allows you to search the ad set based on the keyword associated with each ad set to narrow down on the specific ad sets within an Ad campaign. You can filter the Ad-sets, even

Knowledge Base Article

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Functionalities

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Value of Ads Manager Pivot

SUMMARYThis article will cover the value of ads manager pivot and how it can help different personas. ValueData-driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in

Knowledge Base Article

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Getting Started

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

News as a Listening Source

Knowledge Base Article

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Web Sources

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Profile Data

Right to Access Cases

article:howto

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Knowledge Base Article

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Privacy Guides

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New Fan Message Warning & Auto Update

Agents can be notified of new incoming fan messages even while they are already replying to another message on the same case. This feature enables them to select the context for the reply box. The agent's interface will vary depending on whether they are responding to a prior message or if the reply

Knowledge Base Article

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Agent Assistance

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

experience:space

cloud:core

Rule Engine Action

rule engine condition

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Knowledge Base Article

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Rule Engine

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Task Notifications via Email

The notification email also includes the entity type and its name, along with the link of the entity. This enables you to directly open the entity associated with the task in the third pane without opening the task first. Apart from this, the email notification also includes other task details, such

Task

Email Templates

Notificattion

Knowledge Base Article

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Task Management

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

Sprinklr Insights New Features

Sprinklr Insights Updates

Sprinklr Insights Changes

release_note

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v18.8 Summer Release (August)

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

Knowledge Base Article

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Troubleshooting and FAQs

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How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

Knowledge Base Article

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Troubleshoot & FAQs

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Using Case Description in Rules for New and Updated Cases

In Care Console, you can reference the Case Description system field in both Case Creation and Case Update rules within the Rule Engine. This enables you to copy the Case Description into custom fields. Once the Case Description value is copied into a custom field, you can use it in workflows or dis

Knowledge Base Article

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Case Third Pane

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Product Insights Value Realization dashboard

UseOpportunityValueUse a Counter that outlines how products in the platform are rated, and the collection of mentions and insights about said products.Use filters to break down a certain value/number on the counter by brand, product, or attribute. Deep Dive to look at metrics like mention volume, ex

Product Insights Value Realization Dashboard

Knowledge Base Article

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Dashboards

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How to View Insights for Ads Pixels

After successfully setting up the Pixel on your website, you can access website conversion tracking reports in Ads Manager and Ads Reporting. This feature enables you to view the number of conversions driven at the campaign or ad variant level, alongside other related metrics such as impressions, en

Knowledge Base Article

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Getting Started