Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

RS
Setting up a CFM Salesforce Connector

The out-of-the-box (OOTB) CFM Salesforce connector, found on the Sprinklr Integrations marketplace, enables you to connect your Salesforce account with Sprinklr for CFM-related purposes. This connector is designed to require only the most basic permissions, facilitating a quick and less intrusive in

Sprinklr Insights

New Article

26.4

Knowledge Base Article

 • 

Setting Workflow Trigger Events

SH
Sub-Campaign Rules

SummarySub-Campaign Rules are initiated only on newly created Sub-Campaigns. If a Sub-Campaign rule is set up and enabled, and the conditions are met then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule En

Conditions on Sub-Campaigns

Actions on Sub-Campaigns

Initiate Workflows on Sub-Campaigns

marketing

+4

Knowledge Base Article

 • 

Sub-Campaign Rules

SH
IVR Troubleshooting Guide

Sprinklr IVR enables organizations to take customer inputs and resolve their queries through voice interactions. This document provides a step-by-step guide to troubleshooting common IVR issues effectively.​Issues such as sudden disconnection, prompt not being voiced, or inability to capture caller

Service

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

 • 

WhatsApp Payments

SH
Create a group of curated users with Global Profile Lists

Use Global Profile Lists to create a group of curated users such as brand advocates based on location and save them as a list.Global Profile Lists allow you to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level  and Customer-level. A list can

experience:space

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

 • 

Profile List

SH
Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

 • 

Standard Marketing Reporting Dashboards

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

social

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

+3

Knowledge Base Article

 • 

Governance (Distributed User)

RS
Salesforce Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Salesforce. Supported Integrations:  Embed Based Importance: Brands can significantly i

Salesforce Integration in Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations

SH
Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

SH
Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Auto Wrap After call work

RS
IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Voice Data Extracts

SH
Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

social

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

 • 

Create a post on Facebook

SH
What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

 • 

Getting started

SH
What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

 • 

Getting started

SH
What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Service

Knowledge Base Article

 • 

Troubleshoot & FAQs

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

RS
Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

RS
Sprinklr Marketing: 26.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

 • 

26.4.1 Minor Release (10th May '26 Onwards)