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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Knowledge Base Article

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Checklist Rules

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

Knowledge Base Article

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Ad Campaign Optimization

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Configure Agent Availability Slots

Create a Slot in Slot Availability Manager​Creating a slot will allow supervisors to create configurations that define the appointment durations, appointments per slot, daily schedule, buffer time, holidays, etc., for particular agents/groups of agents. This configuration is used to identify the ava

Knowledge Base Article

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Configuration Steps

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Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Knowledge Base Article

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Detailed Dashboards

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Knowledge Base Article

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Nodes in a Dialogue Tree

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Optimization of Assets in Advanced Publisher: Asset Specifications for Different Social Channels

OverviewAssets published on social media channels through the Advanced Publisher are optimized to channel-specific requirements to prevent loss of quality on publishing. Here are the channel-specific guidelines for optimization of different assets. FacebookEntitiesImage GuidelinesFormatJPEG, JPG, PN

Knowledge Base Article

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Content Creation

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Ads Dashboard Navigation & Actions Available

Dashboard ActionsOn the Ads Reporting Dashboard window, hover over the Options icon  in the top right corner of the dashboard. Dashboard Header ActionsBefore Entering Edit ModeAfter Entering Edit Mode​Dashboard Actions — Field Descriptions#Header ActionDescrip

Knowledge Base Article

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Dashboard

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X Audience Platform

The X Audience Platform drives improved scale and performance for your mobile app promotion campaigns by reaching your audience across X and the thousands of apps that people use throughout their day. You can build App Installs, Website Traffic, or App Re-engagements campaigns with appropriate ad cr

Knowledge Base Article

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Publish Twitter Ads

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Smart Ad Rotation Strategy Group Video Overview

Learn how you can run the best performing Ad Variants for the longest time using Sprinklr's Smart Ad Rotation in Strategy Groups. Sprinklr maintains the desired number of active Ads per audience while automatically pausing down underperforming Ads and activating new ones in their place.​​

Knowledge Base Article

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Overview

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Add a Viber Service Account in Distributed

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Distributed - SES

Social - SES

Knowledge Base Article

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Governance (Distributed User)

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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

Social - SES

Knowledge Base Article

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Display

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Manage all SMS distributions

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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How to add a Bazaarvoice account in Sprinklr?

In this article, we will cover the steps to add a new Bazaarvoice account in Sprinklr.With our updated integration with Bazaarvoice, you will be able to add your Bazaarvoice account to Sprinklr and leverage our engagement, taxonomy, governance, and rule engine capabilities to route reviews or questi

experience:space

Response API Key

channel:bazaarvoice

release:N-A

+10

Knowledge Base Article

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Bazaarvoice

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Customize your Community

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How to Send Ad Campaigns & Creatives for Approval

Approvals for Paid Initiatives, Ad Sets, Ad Variants, and Creatives can help ensure that your campaigns meet the required guidelines before they are published. With an approver in place, you have greater control over the quality of the content that is being published.In this article, you will be lea

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Auto-Permission Accounts Based on Account Group

In Sprinklr you have granular permissions where every account can be given permission to Publish, Engage, View Reporting, Channel Action, View Planner or All,  based on the account group.  Now when you add an account to the account group, all the Users/User groups will have permissions to the said a

article:howto

stage:final

Knowledge Base Article

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Roles and Permissions

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Build an AI Model to analyze product feedback in the automobile industry

Building an AI Model to analyze product feedback in the automobile industry is an effective way to gain valuable insights into customer sentiment and identify areas for improvement in product design and performance. ​Here's how it could work: Businesses can use Sprinklr AI Studio to create a Pr

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to analyze product feedback in automobile industry

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Knowledge Base Article

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Knowledge Base