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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

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Campaign Monitoring

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How to Associate Adobe Web Analytics Profiles with Domains

Once the Adobe Analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following:​Create Web Analytics Configuration for Domains​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an ad through the pla

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Advanced Use Cases

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Include Definitions in Reporting Exports

You can choose to include metric definitions in exports from Reporting Insights. The exported excel sheet will contain an extra column for the metric definitions.This topic discusses how to add the column.Steps to Include Definitions in Reporting ExportsClick the New Tab icon. Under the Sprinklr Soc

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Scheduled Exports

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Character Count Limits for publishing

Publishing to social channels often involves considering a variety of character count limitations. Sprinklr's Publisher takes the guesswork out of how many characters you have left in your message: when publishing through Sprinklr, the Publisher will display the character limit of your message

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Advanced capabilities

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Ads Composer Section 3: Budget & Schedule

In the Budget & Schedule section, you can apply bidding strategies, budget, placements and scheduling to all Ad Sets or set them individually.1. If Configure all Ad Sets individually is unchecked, the values entered will be applied to all your Ad Sets.2. If Configure all Ad Sets individually is

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New Campaign Creation

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Publishing - Frequently Asked Questions

This article consists of some commonly asked questions regarding publishing in Sprinklr.Q. While publishing posts through Sprinklr, do we have any guidelines for the channel regarding media?A. For media upload while publishing, we have channel-wise guidelines. Please see: Channel Media Guidelines.​Q

Frequently Asked Questions

Publishing - Frequently Asked Questions

Publishing FAQs

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Know More

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

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End User Experience

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Auto-Suggest Type-Aheads and Entity List Template

Auto-Suggest Type-AheadsAuto-suggest type-ahead in live chat refers to the proactive generation of suggestions or recommendations as users start typing their queries during a live chat session. This functionality leverages real-time analysis of user input to prompt relevant responses, commonly in th

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Type-Aheads and Entity List Template

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Play video assets while publishing

The option to play videos directly from the Publisher allows you to verify the quality of your video content quickly and efficiently, without ever needing to interrupt your publishing workflow. You can even play videos right after you've uploaded them into the platform, letting you confirm the

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Advanced capabilities

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Manage Custom Dictionary in Sprinklr

Sprinklr now provides you with the ability to store organization-specific words that will not be reflected as incorrect in the message box. You can add words to your custom dictionary in the Sprinklr platform. While multiple users can add words to your dictionary in multiple languages, you can track

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Advanced capabilities

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Custom Sound Notifications for Live Chat

To improve the user experience in live chat, you have the capability to customize audio notifications for various events. This includes message alerts, notifications when an agent picks up or drops a video call, and for incoming audio or video calls. These notifications can be personalized and manag

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Sound Notifications

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FAQs (Supervisor Console)

​Find below the answers to frequently asked questions about Supervisor Console 2.0.​Is Supervisor Console 2.0 available only in persona mode?Supervisor Console 2.0 comes in the following views.Persona ModeHyperspace ModeHyperspace view is an integration of enterprise and persona view.​​Hyperspace vi

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FAQs

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Manage Multiple YouTube Accounts at a time

Sprinklr provides you the capability of managing multiple YouTube accounts at a time. You can bulk deactivate accounts and apply macros to execute multiple actions on accounts with a single click. This article will tell you about the steps to manage multiple youtube accounts in Sprinklr. StepsUnder

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Getting started

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Deactivate a YouTube account

If a YouTube account is no longer in use or irrelevant, you may deactivate the account. This article will help you with the steps to deactivate a YouTube account. Steps Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, click All Channels in the top left

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Getting started

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YouTube Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Youtube. Youtube Media GuidelinesEntitiesVideo GuidelinesSizeMaximum file size: 25

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

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Know More

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Apply Web Analytics to Youtube Account

Using Sprinklr Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns. These help to track user behavior after a user has clicked on the URL from a social media platform. You can gain valuable insight about your campaign and make data driven decisions to impr

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Getting started

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How to See Adjust Insights in Ads Reporting & Ads Manager

​​You can use a specific set of metrics to create Ads Reporting widgets that combine Adjust with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.You can use Adjust Event and Standard metrics with&nb

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Reporting & Analytics

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Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

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Getting Started

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Stacked Twin Axis Widget

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Types of Widgets