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Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

Knowledge Base Article

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Enablements

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Wrong Live Chat App Visible

This happens because of the following reasons:Wrong embedded code is usedPlease make sure the correct appId is present in the embedded code on the website.On the website, do Right Click → Inspect → Console Tab → Search for sprChatSettings Please make sure the correct AppId and Environment are presen

Knowledge Base Article

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Troubleshooting

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Why Queue Monitoring is crucial for Supervisor?

Supervisors can use queue monitoring to check the pending cases, total wait time, SLAs and agents associated with different queues on one screen. ​Increase your team's efficeincy Monitor the overall health of Queues and agents present in queues to effectively manage influx of cases that are com

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Queue Monitoring

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Replace a LinkedIn Message Ad Campaign with a Conversation Ad Campaign

Conversation Ads allows you to start conversations with professionals and business decision-makers via LinkedIn Messaging on both desktop and mobile devices. In this article, we will explain how to replace an existing Message ad campaign with a Conversation ad campaign to continue running Message Ad

Knowledge Base Article

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Advanced Use Cases

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Viewing Reddit Ads Campaigns in Ads Manager

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Reddit to filter the corresponding campaigns. Click the View and Edit icon alongside a campaign to apply Sprinklr-spe

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Ads Publishing

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Unsubscribe to an event

sprChat('unsubscribeToUpdate')This API can be used if we don’t want to listen particular type of events from live chat widget that have already been subscribed. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuetopic*stringUpdate that was p

Knowledge Base Article

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SDK Methods

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Add Pinterest Pages

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Before You BeginEnsure that you have logged out from all the sessions of your Pinterest account, across all devices.To Add a Pinterest Accoun

Knowledge Base Article

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Setting Up Pinterest in Sprinklr

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

Knowledge Base Article

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Reporting and Analytics

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Manage Custom Dictionary in Sprinklr

Sprinklr now provides you with the ability to store organization-specific words that will not be reflected as incorrect in the message box. You can add words to your custom dictionary in the Sprinklr platform. While multiple users can add words to your dictionary in multiple languages, you can track

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Advanced capabilities

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Apply Web Analytics to Youtube Account

Using Sprinklr Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns. These help to track user behavior after a user has clicked on the URL from a social media platform. You can gain valuable insight about your campaign and make data driven decisions to impr

Knowledge Base Article

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Getting started

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How to Update Saved Audiences in the Audience Manager

While editing a Saved Audience (add link Actions in Ads Manager) from the Audience Manager, please note the following:Any changes made to the audience will automatically update the relevant targeting fields for all applicable Active, Paused, or Draft Ad Sets where this

Knowledge Base Article

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Manage Audiences

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Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

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How to create a new widget

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Deactivate a YouTube account

If a YouTube account is no longer in use or irrelevant, you may deactivate the account. This article will help you with the steps to deactivate a YouTube account. Steps Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, click All Channels in the top left

Knowledge Base Article

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Getting started

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Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

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Advanced capabilities

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Value Proposition for the Google Analytics Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

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Getting Started

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Supervisor Console Permission

Organizations can have agents and supervisors working at different levels. A supervisor might not require edit access of the agent dashboard but wants to only view the dashboard for live monitoring. An agent should not be able to view other agent's acitivity. In Sprinklr, we govern these by creating

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Supervisor Console Governance

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Benefits of Campaign Monitoring

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. How Brands utilise Campaign monitoring ? One major telecommunications company implemented voice campaign management to optimize its outbound calling campaigns. By analyzing call data and optimi

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Campaign Monitoring

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Similar Cases Overview

Within the third pane of the Agent Console and Care Console, agents are provided with AI-generated recommendations of similar resolved cases handled in the past. Depending upon the intent of the conversation, these similar resolved cases appear within the Similar Cases section of the Smart Assist ta

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Similar Cases

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Quick Reply Template

Note:The integration of Google RBM is currently underway and has limited availability at this time.Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.You can ut

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Quick Reply Templates

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What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs