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Customer-Facing Guided Workflows Widget in Live Chat

By embedding External Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding procedures, and a

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Guided Workflows on Live Chat

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MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

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MS Teams - Overview

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Configure Webforms Using Customer-Facing Guided Workflows

OverviewCustomer-facing Guided Workflows can be configured as webforms on a brand's website, providing an interactive and user-friendly experience for customers. Whether it's a complaint form, registration form, order form, or any other type of webform, brands can leverage customer-facing Guided Wor

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Webforms

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Delete Published Pinterest Pins

Published Pins can be deleted from a Pinterest column in the Engagement Dashboards, allowing your team to delete Pins without needing to access Pinterest natively. Save time by streamlining your Pinterest account management in one place while maintaining security with Sprinklr's account permissions.

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Deleting Published Pins

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

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Facebook Messenger Overview

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

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Publishing with YouTube

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Schedule videos to be made private

This article will cover the steps and guidelines on how to schedule videos to be made private. YouTube videos can be published with a Scheduled Action to make the video private at a designated time. You can use this feature to sunset public videos by making them private through a Scheduled Action.Cr

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Publishing with YouTube

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

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Dashboard

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How to Share an Ads Dashboard

Summary Once you have created an Ads Reporting Dashboard, you are able to share it across users and workspaces. This allows you to efficiently use an already existing dashboard without having to create the same in other workspaces. This article will help you understand how can you share your dashboa

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Dashboard

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About Automated Bid Multipliers

IntroductionAutomated Bid Multiplier is a feature that helps you manage your advertising budgets more effectively by automatically adjusting your bids based on how different audience segments respond to your ads.​Why is it useful?Saves Time: Instead of manually checking reports and adjusting bids/mu

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Setting Up Smart Bidding

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

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Setting Up Smart Bidding

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Bulk Actions on Scenes or Slides

Sprinklr Display and Presentations enables you to perform bulk actions on scenes/slides, reducing setup time and enhancing productivity for daily tasks.Steps to Set Up Bulk Actions 1. Navigate to and open the desired storyboard or presentation.2. Select the desired scenes/slides while holding down t

Display - SES

Social - SES

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Display

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Notes for Applying Smart Bidding and Smart Budget Strategy Groups Together

You can apply Smart Bidding and Smart Budget Allocation simultaneously on your ad entities using Strategy Groups.Smart Budget Allocation (SBA) dynamically shifts budgets between Campaigns and Ad Sets based upon real-time performance using Reinforcement Learning, a subset of AI, to systematically inc

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Setting Up Smart Bidding

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Search for an Asset in Asset Manager within Distributed

You can leverage asset search functionality within the Distributed environment to quickly identify assets for your search criteria. This article will take you through the steps to achieve the same.Steps to Control Search Assets based on Asset Properties via Distributed Control PanelYou can set or up

Search for an Asset in Asset Manager within Distributed

Search for an Asset within Distributed

Search for an Asset

Social - SES

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Assets (Distributed Admin)

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Facebook Bid Multiplier Strategy Group Video Overview

Learn all about configuring Facebook Bid Multipliers for your Strategy Groups. Bid multipliers enhance Facebook's algorithm by providing guidance to Facebook on which audience segments should be prioritized from an impression delivery. In addition to audience breakdowns, customers can also prio

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Setting Up Smart Bidding

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How to Remove Applied Strategy Group Optimizations

Based on the requirements, you can exclude various Strategy Group optimizations applied to different ad entities. This capability is currently supported for Smart Ad Rotation, Smart Bidding, and Stop Loss optimizations.Things to RememberYou can exclude your applied Strategy Groups at

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Setting Up Smart Bidding

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Stop Loss Strategy Groups & Ads Reporting

Sprinklr supports reporting for Stop Loss within Strategy Groups to provide you with better visibility of Ads that have Stop Loss enabled. This will allow you to track and monitor your most effective strategy groups based on performance, and align your ads based on the analyzed data.Reporting on Str

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Reporting & Analytics

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Notes for Applying Smart Bidding Strategy Groups on CBO Ad Campaigns

When Smart Bidding is applied on Facebook Campaign Budget Optimization (CBO) campaigns, or Pinterest or Twitter campaigns where the budget is at the campaign level (hidden CBO), Smart Bidding keeps the bids same for all Ad Sets in the campaign.The alternative would be to have bids on the basis of th

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Setting Up Smart Bidding

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

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Troubleshooting & FAQs

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How to Check Stop Loss Strategy Group Actions in the Ads Manager

Easily check and monitor the stop loss summary from the Ads Manager and gain better visibility into the performance of your ads.You can view the summary for Stop Loss within Sprinklr's Ads Manager and gain better visibility of Ads that have Stop Loss enabled. This will help you make calculated and w

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Reporting & Analytics