Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

RS
Quick Reply Template

Note:The integration of Google RBM is currently underway and has limited availability at this time.Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.You can ut

Knowledge Base Article

 • 

Quick Reply Templates

SH
What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

Knowledge Base Article

 • 

Troubleshoot & FAQs

SH
How to Optimize Ads with AppsFlyer Data

Optimization using AppsFlyer MetricsSmart Budget - AppsFlyer data can be used within Sprinklr’s Smart Budget Allocation and other Optimizations capabilities. You can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through m

Knowledge Base Article

 • 

Advanced Use Cases

SH
How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

Knowledge Base Article

 • 

Setting Up Appsflyer

SH
How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

Knowledge Base Article

 • 

Setting Up Adjust

RS
Bulk Actions on Scenes or Slides

Sprinklr Display and Presentations enables you to perform bulk actions on scenes/slides, reducing setup time and enhancing productivity for daily tasks.Steps to Set Up Bulk Actions 1. Navigate to and open the desired storyboard or presentation.2. Select the desired scenes/slides while holding down t

Knowledge Base Article

 • 

Display and Presentation

SH
Use the IVR Loop Node to Process API Returned Lists

Sprinklr's Interactive Voice Response (IVR) system enables admins to loop through values within lists returned by APIs. This guide covers how to leverage the Loop node to iterate over each item in a list and dynamically perform actions on each value, such as sending individualized messages.​API

Knowledge Base Article

 • 

Use the IVR Loop Node to Process API Returned Lists

SH
How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

Knowledge Base Article

 • 

Setting Up Adobe Analytics

SH
How to See Adjust Insights in Ads Reporting & Ads Manager

​​You can use a specific set of metrics to create Ads Reporting widgets that combine Adjust with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.You can use Adjust Event and Standard metrics with&nb

Knowledge Base Article

 • 

Reporting & Analytics

SH
How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

Advertising

Knowledge Base Article

 • 

Advanced Use Cases

SH
Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

Knowledge Base Article

 • 

Getting Started

SH
Create alerts for a Product/Location Insights use case

To create Smart Alerts for a practical use caseCreating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.​To create Volumetric Alerts for a practical use caseLet us dive into a sample use case corresponding to t

Knowledge Base Article

 • 

Product/Location Insights Use Case

RS
Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Knowledge Base Article

 • 

Integrations

RS
New Fan Message Warning & Auto Update

Agents can be notified of new incoming fan messages even while they are already replying to another message on the same case. This feature enables them to select the context for the reply box. The agent's interface will vary depending on whether they are responding to a prior message or if the reply

Knowledge Base Article

 • 

Agent Assistance

SH
Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into Sprinklr. Here we share these backfill capabilit

Knowledge Base Article

 • 

Historical Backfill Capabilities and Limitations

SH
Ignore Out-Of-Office Emails

Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the bran

Knowledge Base Article

 • 

Ignore auto response emails

RS
WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

Knowledge Base Article

 • 

Channel Limitations (Distributed)

RS
RSS Feeds Integration in Advocacy

RSS (Really Simple Syndication) feeds are a format used to distribute frequently updated content from websites or blogs. Admins can integrate RSS feeds from into the Advocacy site so that articles from any internal/external site can be automatically published on the Advocacy site and can be shared

Knowledge Base Article

 • 

Integrations

RS
Lithium API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr Distributed platform.  FunctionalitySupported in Distributed Web Platform (Desktop)Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data f

Knowledge Base Article

 • 

Channel Limitations (Distributed)