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How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

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Setting Up Appsflyer

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Facebook Recommendations in Sprinklr

Customer reviews are one of the best ways to boost online presence and stand out from the competition. On Facebook, where likes and shares are harder to come by, Facebook recommendations can go a long way in helping your page reach new audiences and convert them into buying customers.If you’re wonde

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Engage with fans on Facebook

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How to See MOAT Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Moat with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.How To Use MOAT Metrics in Ads Reporting ?Click the New Tab ic

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Reporting & Analytics

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

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Getting Started

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

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Tracking nature of calls

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Initiate or Manage workflows on your Messages in the Advanced Publisher

In this article, you will learn how to initiate workflows on a scheduled/drafted message in the Advanced Publisher.How it worksIn the top right corner of the Publisher, click on the Initiate Workflows icon.​It will open up a window where you can select the workflow you want to run on your message.​I

Advanced Publisher

initiate workflow

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Content Workflows

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

Message Variants

Variants of a Message

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Content Variants

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Subscribe to an event

sprChat('subscribeToUpdate')This is our common notifier API which can be used to either receive proactive updates from the application about the current state or listen to the status of the previously fired SDK requests. For example, it can be used to listen to the success or failure notif

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SDK Methods

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Understanding the Trends: Content Strategy

Struggling to understand the Trend widgets? Don’t worry!   Content Strategy  ⬆ Post Volume Trend, ⬇ Post Average Engagement Trend -> Possibility of Content Overload Seeing a significant increase in post volume while observing a decrease in average engagement might indicate content overload. You m

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Benchmarking Dashboards

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Understanding the Trends: Executive Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Executive Strategy   ⬆ Comments Trend, ⬇ Follower Count Trend, ⬆ Post Volume Trend -> Possibility of Executive Reputation Impact  If you notice a surge in negative comments, a drop in follower count, and an increase in post volume for yo

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Benchmarking Dashboards

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Understanding the Trends: Care Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Care Strategy   ⬆ Time Trend, ⬆ Fan Messages Trend -> Possibility of Unanswered Queries Backlash  Observing a prolonged increase in response time alongside a rise in fan messages for your brand compared to competitors might lead to unan

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Benchmarking Dashboards

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

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Manage entities through ACW

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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

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Reporting

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Community Alert Manager

Sprinklr allows you to configure alerts directly from any reporting widget, making it easy to monitor specific trends. This is the simplest and most efficient way to set up an alert within the platform. All data filters applied to the widget are automatically carried over to the alert configuration,

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Reporting

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Guided Workflows in Care Console

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.A Guided Workflow is a business process automation tool that collects inputs and performs actions as per th

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Guided Workflows in Agent Desktop

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Picking Messages and Sending Targeted Emails from Care Console

In Care Console, agents have the capability to selectively pick case notes, messages, and multimedia files from a conversation. They can then compile these selected elements and send them as an email to their internal team.Prior to sending the email, agents are prompted to complete a guided workflow

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Initiating a Guided Workflow

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Agent Unified Insights (Agent C-360 View)

The Agent Unified Insights (Agent C-360 View) provides a centralized, comprehensive overview of agent-related data. It consolidates key agent data, including login status, work queue, activity history, assigned cases, and more, to support efficient decision-making by supervisors.By offering a unifie

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Overview of Simplified Supervisor Experience

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Inbound Validation Flow​

You can validate your voice applications to detect configuration errors and streamline the manual review process of configurations. Currently, after implementation, a time-consuming manual review is conducted to verify the incorporation of best practices and the compatibility of configurations acros

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Validation Flow

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

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Troubleshooting and FAQs

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Adding Media

IntroductionSprinklr Surveys allow you to incorporate media into survey questions, enhancing the visual appeal and providing additional context.Steps to add media to a questionGo to Builder > Question > Details Pane.Click Upload Asset in the Question Media Section to upload media or select fro

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Question Types