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How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

Knowledge Base Article

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Enablement

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AI Creative Insights Limitations

The AI Creative Insights feature offers valuable analytics for ad creatives, but there are some important limitations to consider. This article presents a comprehensive overview of these limitations, along with insights into the behaviors and nuances of the data engine.​Insights will now be availabl

Knowledge Base Article

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Functionalities

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

Knowledge Base Article

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Troubleshooting & FAQs

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Why Queue Monitoring is crucial for Supervisor?

Supervisors can use queue monitoring to check the pending cases, total wait time, SLAs and agents associated with different queues on one screen. ​Increase your team's efficeincy Monitor the overall health of Queues and agents present in queues to effectively manage influx of cases that are com

Knowledge Base Article

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Queue Monitoring

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Audience targeting in Email Marketing using Profile Lists and Audience Segments

In this article, you will learn how to create profile lists and audience segments to target your audience effectively while running an email marketing campaign.Create Profile Lists by importing leads into SprinklrClick the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section.

Segment Manager

Profile Lists

Email Marketing

Audience Segmentation

+2

Knowledge Base Article

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Execute an Email Marketing Campaign

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To open email in a new web browser

Sprinklr allows you to create and send emails that open in a new web browser. You may include the CTA at the beginning of the mail, in the footer, or at any other space of your preference in the mail body.  Create an email template or go to the email template which you want to open in a new browser.

browser

Email Marketing

Email Templates

Personalise Bulk Mails

Knowledge Base Article

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Opening Email in New Web Browser

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Knowledge Base Article

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Webform

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Draft Emails Using Sprinklr AI+

Leverage the Draft Email option to automatically generate emails by utilizing the agent's response typed within the reply box and incorporating details from the latest customer email. This streamlined process offers intelligent suggestions and context-driven content, accelerating the creation o

Knowledge Base Article

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Compose Emails Using Sprinklr AI+

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Twitter Welcome Messages

Twitter Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your Twitter account and can be used to let cu

Knowledge Base Article

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Twitter Welcome Messages

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Assign task to the owner / user defined in a Custom Field

Tasks can be assigned to only a single user, a user in a custom field or an external user. Organizations have various ways to define the assignee for these tasks. Some brands have a predefined user for these tasks, while others select the user on the go. For the brands that want to define the users

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Automate Task completion

Create a task rule to automatically complete tasks based on certain criteria. This way you can automate the process of task completion using certain custom fields (properties) and their values as identifiers in well defined conditions. Users will need to set up the rule and enable it. Once the rule

Task

Workflow Engine

Knowledge Base Article

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Automate your Workflow

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Increment, decrement, or set number of review cycles in the Workflow Engine

Measure how many cycles it took to review and approve the content so that you can reduce back-and-forth communication, and achieve workflow efficiencies. You can achieve this by setting up a 'Number type' Custom Field and use this custom field in the workflow to count the number of review

Custom Fields

review cycles

Workflow Engine

Knowledge Base Article

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Advanced Workflow

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Initiate Workflow Automatically on your Campaigns

Create an initiate workflow rule to trigger workflows on all campaigns. This way you can automate the process of initiating workflows in bulk on Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the campaigns satisfyin

campaigns

Workflow Engine

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Assign task to a Group of Users

Tasks can be assigned to a specific user, a group of users or an external user. In this article you can understand how to assign a task to a group of users. Although the task is assigned to only one user, defining task queues as a part of the task allows the users belonging to the task queue to take

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Deploy a Workflow

To Deploy a workflow:Deploying a Workflow can be only done for undeployed workflows.Navigate to the Workflow Builder window, click the Undeployed option in the top right corner, and select Deploy.

Workflow Engine

Deploy Workflow

Knowledge Base Article

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Workflow Actions

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Knowledge Base Article

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Standard Reporting

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Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can use the decision box to create different paths based on the customer’s interaction with the brand's outbound messages. These interactions include whether the message has been read, replied to,

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Change Reporting Widget Data Visualization in Sprinklr Mobile App

In the Sprinklr Mobile App, you can update the visualization of data collected in Widgets by selecting new chart types. NoteYou can only change visualisation from the current chart to table chart.To Switch Current Widget Visualization to Table View1. Log into the mobile app and tap the Menu icon in

Knowledge Base Article

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Change Reporting Widget Data Visualization in Sprinklr Mobile App

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.Note: Use this DP: INFOBIP_SMS_CHANNEL_ENABLED("infobip.sms.channel.enabled", BOOLEAN, PAR

Knowledge Base Article

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SMS

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Adding a Netcore SMS account

​You can instantly connect with customers globally using their most preferred communication method: text messaging. Within Sprinklr, you can add your Netcore account to be able to send text messages along with a single image.To send SMS from Sprinklr, you need to create an SMS template and get

SMS

Journey Facilitator

Knowledge Base Article

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SMS