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Create a Shortened Link without Creating a Post

This article will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?S

experience:space

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spr.ly links

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URL Shorteners

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What can I do with X?

X (formerly Twitter) has grown tremendously over the past few years. We already covered all the reasons why your brand should make social media presence on X in this article. Here, we will be continuing with specific use cases that your brand can go for, once you have on boarded on this channel:​Get

Knowledge Base Article

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Getting started

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Actions with logout rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

module:rule-engine

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logout rules

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Logout rules

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Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

Inbound Rule Conditions

Inbound Rules

Knowledge Base Article

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Benchmarking rules

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Viewing a Discovery

Once a discovery run is completed, you can view detailed insights into the cases analyzed, contact driver groups identified, and perform various actions to refine your contact driver model.Contact Driver Groups OverviewHover over the Options icon next to the discovery run and select View Discovery.A

Knowledge Base Article

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Discovering Contact Drivers

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Conditions applicable with Logout rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

module:rule-engine

article:howto

release:N-A

logout rules

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Knowledge Base Article

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Logout rules

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Revamped Editorial Calendar Navigation

Introduction The Editorial Calendar screen has been redesigned for better usability, with a key update being the enhanced Left Navigation Bar for easier navigation between boards and calendars. This improvement will help publishing and social media managers streamline content and marketing planning.

Knowledge Base Article

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Editorial Calendar

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

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Campaign Monitoring

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Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling or confusing information on websites while maintaining privacy and security. Sprinklr Live Chat's Co-browsing has the following benef

Knowledge Base Article

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Co-browsing

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Custom HTML Widget

The Custom HTML Widget is a feature that allows users to create a widget that is customized based on specific and unique requirements. This widget is ideal for users who require specialized widgets not found in the platform's existing widget library. The Custom HTML Widget feature enables users

Knowledge Base Article

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Widget Library

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Send Custom Reminder Notification to Users / User Groups / External Users

Create a task rule to automatically send custom notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion and you can send a customized notification as well. Users will need to set up the rule and enable it. Once the rule i

Task Rule

Send Reminder Notifications

Rule Engine

Knowledge Base Article

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Task Rules

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In-App Notifications in Mobile

In-app notifications are messages or alerts displayed within a mobile application itself, rather than on the device's main notification tray or lock screen. These notifications are specifically tailored to communicate information directly to the user while they are actively engaged with the app.Note

Knowledge Base Article

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In-App Notifications

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Who is a Supervisor ?

Who is a Supervisor ?Organizations across the globe need certain people to plan, organize and monitor the day to day operations taking place within different teams. Apart from that, these people engage with a set of people, understand their problems and guide them so that they can provide their best

Knowledge Base Article

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Introduction to Supervisor Console

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Publish to MS Teams

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to MS Teams. This article describes MS Teams' specific capabilities for publishing. You can publish to MS Teams Channel and MS Teams Profile. To publish to MS Teams Channel and MS Teams ProfileClick the N

Publish to MS Teams

Knowledge Base Article

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MS Teams

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Account Health Alerts in Accounts Screen

Enhancements to the Accounts ScreenWe are excited to share the latest updates to the Accounts Screen, designed to provide users with enhanced visibility and functionality when managing accounts. These changes improve how account statuses are filtered, how issues are displayed, and how users can acce

Knowledge Base Article

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Account Health Alerts

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Dashboard FAQs

Below are some of the frequently asked questions about the Location Insights dashboard –How to see edit/delete insights on mentions?In order to edit/delete an insight, double-click on the mention to view it in the third pane. Please check this KB article for more information on this.How to enable pe

Location Insights Dashboards

Knowledge Base Article

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FAQs

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Campaign Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to Campaigns, you need to assign the right set of permissions to their roles.In this article, you can find Campaign Permissions and their respective descriptions.To Assign Workflow Engine PermissionsGo to Launch

campaign management

Permissions

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Knowledge Base Article

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Facebook