Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.6K)

RS
Reporting on Agent Acknowledgement

Tracking Disputed CommentsConsolidate and display key information related to disputes. The widget can showcase disputed comments, the name of the agent who raised the dispute, the associated auditor's name, the checklist under consideration, and the average evaluation score.This reporting widget off

Knowledge Base Article

 • 

Agent Acknowledgement

SH
Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Knowledge Base Article

 • 

Setting up Skill based routing

RS
Adding and Configuring User Level Widgets

User-level widgets are not included in the personas by default. When Quality Management (QM) is enabled, the QM home screen does not automatically display these widgets. You will need to manually add the user-level widgets to the appropriate QM personas.There are three user-level widgets available f

Knowledge Base Article

 • 

User Level Evaluation

RS
Audit via Third Pane

To audit agents via the Case or Message third pane, first associate the desired checklist with cases and messages using the Rule Engine.You can define conditions in the rule or create a macro using the rule to apply it to the relevant cases and messages. Once the checklist is associated, navigate to

Knowledge Base Article

 • 

Getting Started with Quality Management

RS
Unassignment Activity

You can access audit logs for tracking unassignments (sampling and assignment logic) on cases within the Activity tab in the third pane.The card in the case activity indicates when an assignment gets removed.The following fields are displayed on a separate "Card", with the macro or rule th

Knowledge Base Article

 • 

Automated Sampling and Allocation

RS
Unassign Pending Quality Evaluations

By utilizing a Case Update rule within the Rule Engine, you can un-assign quality evaluations that are assigned but yet to be evaluated from work queues, ensuring that only actively assigned cases are prioritized for handling by your team members.To Create a Case Update RuleTo execute this, create a

Knowledge Base Article

 • 

Common Rule Actions and Conditions

SH
What is Intent Test Project?

OverviewCreating an Intent Test Project allows brands to validate the accuracy of AI intents on user messages and improve the AI intent model based on feedback. By running historical data through the test module, brands can verify if the predicted intents align correctly with user messages.  This va

Knowledge Base Article

 • 

AI/NLP Testing

SH
How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Knowledge Base Article

 • 

Testing Bot Workflows

SH
How to Approve Intent Model Feedback?

​Steps to Approve Intent Model FeedbackOpen the Conversational AI Persona App and go to "Test". Click Message Validation OR Intent Test Projects.In the "Message Validated" window, a user will be able to view all validated phrases along with their expected intent.​Click the Eye ic

Knowledge Base Article

 • 

AI/NLP Testing

RS
Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

Knowledge Base Article

 • 

Testing Bot Workflows

SH
Scheduled Report configuration from the Record manager

To create a Scheduled ReportClick the New Tab icon. Under Sprinklr Insights, select Listening Settings within Listen. ​On the Listening Settings window, search for Scheduled Reports and click it. ​On the Scheduled Reports window, click the Add Scheduled Report button in the top right corner. ​On the

Scheduled Report

Configure Scheduled Report

Knowledge Base Article

 • 

Scheduled Report Configuration from Record Manager

SH
Counter Summary Widget

The Counter Summary widget provides a simple and intuitive way for users to have a quick summary of a key performance indicator (KPI) or metric, like the number of mentions or the number of distinct users for the applied filters. The widget also allows the users to drill down into more detailed info

Counter Summary Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Percentage Area Widget

A percentage area graph is a type of data visualization that displays the distribution of a dataset as a percentage of the whole. In this type of graph, the total area of the graph represents 100% of the data being measured, and each individual segment represents a proportion of that whole.The Perce

Percentage Area Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Publish to SlideShare

SlideShare is a platform that hosts professional content comprising of presentations, documents, infographics, etc. Using the social publishing tool of Sprinklr, you can easily schedule and publish presentations as well as set its privacy. You can also publish your presentations as downloadable file

experience:space

article:howto

cloud:social

product:spe

+4

Knowledge Base Article

 • 

Slideshare

RS
Add a Microsoft App Store Account

You can now use Microsoft App Store as a channel on Sprinklr. Sprinklr supports fetching reviews from MS App Store​ in the engagement column. This article provides you with the steps to add a Microsoft App Store Account on Sprinklr.Steps to Add a Microsoft App Store AccountClick the New Tab&nbs

Knowledge Base Article

 • 

Microsoft App Store

SH
Engagement for Tumblr

Once your account has been added, you can create Tumblr columns in the Monitoring Dashboards. The options available for Tumblr columns include:My PostsA column of Tumblr posts published by your account.TimelineA column will display Tumblr posts in your Tumblr account's timeline. You can restric

Engagement for Tumblr

Knowledge Base Article

 • 

Tumblr

SH
Create a Folder for Reporting Dashboards

Folders provide a way to organize and group related reporting dashboards together. They can help to make it easier to find the dashboard you're looking for by reducing clutter and improving navigation.Using folders can help to standardize and streamline reporting processes, ensuring that all re

Reporting

Knowledge Base Article

 • 

How to access Reporting?

SH
Reporting Home - Bulk Actions

In this article, you will learn how to perform Bulk actions on Reporting Dashboards in Reporting Home.Bulk Actions on Reporting DashboardsNavigate to the Reporting Home.Select the checkboxes of the Reporting Dashboards you wish to apply bulk actions on. You can now apply following Bulk actions o

Bulk Actions

Reporting

Knowledge Base Article

 • 

Reporting Home Page

SH
Clone a Dashboard Widget

Reporting dashboard allows cloning of existing widgets within the same or to some other dashboard, this saves time and helps for easier analysis in many scenarios. For example, your brand manager might create widgets to identify the campaign reach by specific demographics. These widgets could then b

Reporting

Knowledge Base Article

 • 

Set up Reporting Widgets

SH
Create a column for Carfax

After the Carfax account is added in Sprinklr, you will be able to pull in all your native reviews and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Carfax that can be added to the dashboard. In this article we will cover the steps to create an engagement

article:howto

carfax

stage:final

Knowledge Base Article

 • 

Carfax