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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Knowledge Base Article

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Widget Library

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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

Knowledge Base Article

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Reporting

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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Navigate to Tiered Approvals Click the New

experience:space

Tiered Approval Permissions

article:howto

release:N-A

+8

Knowledge Base Article

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Tiered Approval

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

publishing

Knowledge Base Article

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Content Curation

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

Dynamic Date Range

Dynamic Date Range in Reporting Dashboard

Knowledge Base Article

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Advanced Features

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Inbound Reporting Value Realisation

UseOpportunityValueVisualize inbound sentiment using Sentiment and Inbound Count.Understand how customers are typically interacting with your brand when they send an inbound message. For even more granularity, break sentiment out by message type. More often than not, publicly available comments/repl

Knowledge Base Article

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Advanced Features

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Include Definitions in Reporting Exports

You can choose to include metric definitions in exports from Reporting Insights. The exported excel sheet will contain an extra column for the metric definitions.This topic discusses how to add the column.Steps to Include Definitions in Reporting ExportsClick the New Tab icon. Under the Sprinklr Soc

Knowledge Base Article

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Scheduled Exports

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Convert Text Assets to Canned Response via Macros

You can convert any Text Asset to Canned Response in the Asset Manage using macros. In this way, you will be able to bulk convert multiple text asset as the canned response. Similarly, if you wish you can bulk convert multiple canned responses as a text asset. Thus, Asset Macros allow you to create

experience:space

Mark Text Assets as Canned Response

article:howto

feature:digital-asset-management

+5

Knowledge Base Article

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Advanced Capabilities

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

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Campaign Monitoring

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How to Use URL Shorteners in Ads Composer

Reduce the length of your URLs and make them more efficient for publishing on social media ad campaigns.URL Shortener is a tool that reduces the length of your URL. It can be used when publishing content that includes links. When URL shorteners are applied to ad posts in Ads Composer, Ads Manager, o

Knowledge Base Article

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New Campaign Creation

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Viber API Capabilities and Limitations in Sprinklr Distributed

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

Knowledge Base Article

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Channel Limitations (Distributed)

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Lithium API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr Distributed platform.  FunctionalitySupported in Distributed Web Platform (Desktop)Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data f

Knowledge Base Article

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Channel Limitations (Distributed)

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Conditions with Post Publishing rules

In this article we will cover the various conditions used in Post publishing rules.Post Publishing rule conditionsConditionsDescriptionsThe channel properties of the Message Set the condition based on the following Channel properties: AccountAccount Owner User IDChannelMessage

Knowledge Base Article

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Post publishing rules

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How to Associate Adobe Web Analytics Profiles with Domains

Once the Adobe Analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following:​Create Web Analytics Configuration for Domains​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an ad through the pla

Knowledge Base Article

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Advanced Use Cases

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Value Proposition for the Google Analytics Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

Knowledge Base Article

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Getting Started

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Introduction to Autofill rules

Leverage autofill rules in Sprinklr's Rule Engine to control the properties of messages in Publisher screen. Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rul

Autofill

Autofill Custom Poperties

Rule Engine

Autofill Rules

Knowledge Base Article

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Autofill rules

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Audit Trail of Rules

Sprinklr supports an audit trail for rules. In the Rule Engine, the audit trail of a rule will contain a log of changes made to the rule, the Sprinklr user who made the changes, and the time when the changes were made. Use this feature for additional insights and tracking the changes that have been

experience:space

cloud:core

module:rule-engine

article:howto

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Knowledge Base Article

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Introduction to Rule engine

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started

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How to Optimize Ads with AppsFlyer Data

Optimization using AppsFlyer MetricsSmart Budget - AppsFlyer data can be used within Sprinklr’s Smart Budget Allocation and other Optimizations capabilities. You can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through m

Knowledge Base Article

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Advanced Use Cases

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Facebook Recommendations in Sprinklr

Customer reviews are one of the best ways to boost online presence and stand out from the competition. On Facebook, where likes and shares are harder to come by, Facebook recommendations can go a long way in helping your page reach new audiences and convert them into buying customers.If you’re wonde

experience:space

module:engagement

article:howto

release:N-A

+6

Knowledge Base Article

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Engage with fans on Facebook