Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

Dynamic Date Range

Dynamic Date Range in Reporting Dashboard

Knowledge Base Article

 • 

Advanced Features

SH
Create and Publish Emails via Quick Publisher

Sprinklr Quick Publisher allows users to quickly create and send emails without having to navigate through the platform, you can send an email to multiple recipients defined in To, CC, and BCC fields. When the recipients reply, their reply will be sent to other recipients too and will get associated

Knowledge Base Article

 • 

Outbound Email

SH
How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

Knowledge Base Article

 • 

Using Topics

SH
Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

Knowledge Base Article

 • 

Data visualisation types

RS
Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Knowledge Base Article

 • 

Standard Dashboard

SH
Layout Customisations (Use-Cases of Record Page Builder)

Increase Height of a widget The height of a widget can be increased by changing the same in settings when clicking on a particular widget as shown in the screenshot below. This can also be done by adding the line “Height” : “50rem” in the code editor as well.​​Configure the layout into 2-pane or 3-p

Knowledge Base Article

 • 

Use Cases of Agent Desktop Layout

SH
How to Use Fixed Time Intervals in Smart Ad Rotation Strategy Groups

Eliminate the daily, manual task of pausing/starting ad variants and save a lot of your time.You can manually set the time interval based on which you want to rotate your ads. Select the Frequency of Ad Rotation and the Number of Ads to be live simultaneously within each Ad Set. For every interval,

Knowledge Base Article

 • 

Setting Up Smart Ad Rotation

SH
Advanced tuning capabilities in the Topic builder

Topic Tuner can be defined as the latest set of enhancements in the topic creation process which fine-tunes your result to your topic query with enhanced reports and deep actionable insights for your topic query. Below we discuss some major features encompassed by the topic tuner in detail and how i

Knowledge Base Article

 • 

Topic Creation & Setup

SH
Set Volume Thresholds for Topics

Set a finite threshold to limit the number of messages fetched by a topic.Volume Threshold enables you to set limits to their topics, fetching mentions. It helps you to define and set alerts if a topic reaches its limit on a daily, weekly, monthly, or overall level. This feature will help you to def

Set Volume Thresholds

Set Volume Thresholds for Topics

Knowledge Base Article

 • 

Topic Management

SH
Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

Knowledge Base Article

 • 

Reporting Entities and its Relation

SH
SLA Preset Configuration

SLA metrics are used for measuring agents' response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance. SLA preset configuration feature helps businesses streamline and manage their service level commitments efficient

Knowledge Base Article

 • 

Reporting Entities and its Relation

SH
Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Knowledge Base Article

 • 

Reporting Entities and its Relation

SH
Publish an asset

In this article, we have already covered how to add assets. Once assets are added to the asset manager, you can publish it on social channels by following steps listed in this article. Steps To Publish An AssetClick the New tab icon and select Assets under Sprinklr Social.Hover over the asset'

publish an asset

Publish assets

Publish asset

Knowledge Base Article

 • 

Manage assets

SH
Using Cost & Rate Ads Benchmarks in Ads Manager Columns

Cost and Rate Benchmarks let you visualize how well your advertising campaigns are performing compared to previous campaign data or standard industry-related data. You can then compare performance and optimize them easily.To Analyze Benchmarks in Ads Manager ColumnsClick the New Tab icon. Under the 

Knowledge Base Article

 • 

Analyze Cost & Rate Benchmarks

SH
Facebook Recommendations in Sprinklr

Customer reviews are one of the best ways to boost online presence and stand out from the competition. On Facebook, where likes and shares are harder to come by, Facebook recommendations can go a long way in helping your page reach new audiences and convert them into buying customers.If you’re wonde

experience:space

module:engagement

article:howto

release:N-A

+6

Knowledge Base Article

 • 

Engage with fans on Facebook

SH
Standard Live Chat Reporting Dashboard

In Care Reporting, you can view various reports on Sprinklr Live Chat to monitor your customer support agents' performance. View some of the common use cases below.Click the image to view it in the modal view.Live Chat Website InsightsWidgetDescriptionImageWebsite FunnelThis widget displays the

Knowledge Base Article

 • 

Module wise Reports

RS
Additional Features and Components

Dashboards Every Crisis Project has its own Crisis Monitoring Dashboard. This can be used to track and monitor broad-level metrics associated with a Crisis Project, like the trend-line of crisis messages over the week, split across crisis categories, source distribution, etc.  Boards 

Knowledge Base Article

 • 

Crisis Management

RS
Effective Proactive Messaging Strategies

Brands can utilize push notifications and proactive communication through emails, social media and messaging apps to provide customers visibility into the status of their orders and facilitate post-sales interactions. While traditional communication channels suffice, utilizing proactive messaging ca

Knowledge Base Article

 • 

Proactive Messaging and Notifications

SH
Generate an External Shareable Link to share dashboards externally

Learn how to generate an external shareable link to your reporting dashboard so that you can share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get External Li

Share Dashboards Externally

External Shareable Link

Knowledge Base Article

 • 

Sharing & Governance

RS
Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Knowledge Base Article

 • 

Email Newsletters (Advocacy)