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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

marketing

Knowledge Base Article

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Setting Up Appsflyer

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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How to use Google Analytics Ads Metrics in Unified Analytics

IntroductionIn today’s rapidly evolving digital marketing landscape, having access to comprehensive and actionable insights is crucial. Unified Analytics, known for its robust data aggregation and visualization capabilities, has enhanced its platform by integrating Google Analytics (GA) metrics.GA M

marketing

Knowledge Base Article

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Reporting & Analytics

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Introduction to Rule engine

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Make Content Searchable in the Advocacy Site

Within Sprinklr Advocacy, advocates can search their content/ keywords easily, by clicking on the search icon present upfront on the Home tab in the Advocacy site. Advocates can use the search functionality to find content related to the issues, topics, or campaigns that the advocacy focuses on. To

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Add a Yammer Account in Sprinklr

Adding a YammerGroup account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Yammer account from the Sprinklr platform.Now, Sprinklr supports the addition of both Public and Private Yammer Groups. Please do note that you will able to add only those groups which you

Engagement

capabilities

social

yammerr

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Knowledge Base Article

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Yammer

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Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

WebEx Broadcast Integration

Social - SES

+2

Knowledge Base Article

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Integrations

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Customize Your Supervisor Console

​You can customize a Supervisor Console persona app according to your requirements. The following customizations can be done in Supervisor Console:Create your teamEnable HyperspaceCreate Quick FiltersCreate Colour TagsShare Reporting dashboards with personaShare Engagement Dashboard with PersonaSupe

Service

Knowledge Base Article

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Setting up Supervisor Persona

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Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Members: Leaderboard(Advocacy)

The 'Members' menu option in the advocacy site enables advocates to access a leaderboard that ranks participants based on the points they have earned through gamification. Gamification includes points, badges, leaderboard, and rewards. Advocates have the opportunity to receive points throu

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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How to Associate Adobe Web Analytics Profiles with Domains

Once the Adobe Analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following:​Create Web Analytics Configuration for Domains​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an ad through the pla

marketing

Knowledge Base Article

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Advanced Use Cases

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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

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Display Logic at Answer Choice or Statement Level

Answer-choice/Statement-level Display Logic offers enhanced survey customisation by showing specific answer choices or statements based on respondents' previous responses. This ensures that participants only see relevant options, creating a more personalised and efficient survey experience. By tailo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Overview

The home screen of Livechat can be broken down into 2 components as shown in the diagram below. Each component can be customized as per brand requirementsHeader CardsSprinklr Live Chat supports 5 types of cards:Information Card Knowledge Base Card Status Card New Conversation Card Conversation Histo

Service

Knowledge Base Article

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Home Screen

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Best Practices for Writing Prompts for Generative AI-Powered FAQ Bots

When creating prompts for Generative AI-powered FAQ bots, it's essential to ensure clarity, precision, and conciseness. Here are some best practices to keep in mind:Key Considerations for Writing PromptsUse Bullet Points: Write your instructions in bullet points to ensure stricter adherence.Cle

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods