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Add a Microsoft Teams Bot in Sprinklr

Sprinklr now supports the use of Microsoft Teams as a channel, allowing you to group channels related to a specific topic, brand, or category into a single column and track all metrics. You can also create cases and pull messages from other Teams apps. Messages can be pulled from all of the brand&#x

Microsoft Teams

MS Teams

Add a Microsoft Teams Bot in Sprinklr

Microsoft Teams Bot

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Knowledge Base Article

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MS Teams

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Replace a LinkedIn Message Ad Campaign with a Conversation Ad Campaign

Conversation Ads allows you to start conversations with professionals and business decision-makers via LinkedIn Messaging on both desktop and mobile devices. In this article, we will explain how to replace an existing Message ad campaign with a Conversation ad campaign to continue running Message Ad

Knowledge Base Article

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Advanced Use Cases

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Viewing Reddit Ads Campaigns in Ads Manager

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Reddit to filter the corresponding campaigns. Click the View and Edit icon alongside a campaign to apply Sprinklr-spe

Knowledge Base Article

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Ads Publishing

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Pinterest Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Pinterest. For example, How to track which segment of your audience is performing be

Knowledge Base Article

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Reporting & Analytics

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Add Pinterest Pages

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Before You BeginEnsure that you have logged out from all the sessions of your Pinterest account, across all devices.To Add a Pinterest Accoun

Knowledge Base Article

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Setting Up Pinterest in Sprinklr

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Pinterest Ads Reporting Dashboards

Users can view Pinterest data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Cr

Knowledge Base Article

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Reporting & Analytics

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Knowledge Base Article

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Tracking nature of calls

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

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Campaign Monitoring

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Knowledge Base Article

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Types of Widgets

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Manage Resources Effectively

In today's environment where customer demands are increasing, and competition is becoming more intense, managing resources is all the more critical. Long wait times, inadequate staffing levels, and poor resource allocation can all result in frustrated customers, leading to a decline in customer

Knowledge Base Article

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Improve Productivity with Supervisor Console

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Google DV360 Ads Reporting Dashboards

Users can view DV360 data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.View DV360 Insights in Ads Reporting using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Creat

Knowledge Base Article

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Reporting & Analytics

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Validate classifications of an existing model in AI Studio

In this article, we will guide you through the process of validating insights for a model in Sprinklr's AI Studio. If you want to create a new training project for the Text Classifier model, please refer to the article AI Studio (Text Classifier) - Create New Model Training Project. The followi

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Validate classifications of the existing model

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Add Pivoting/Grouping

Location Insights allows users to group Locations based on their custom properties like country, city, state, etc. Several dimensions have been created for grouping different parameters per their locations.Note: For every custom property, a new dimension is created by default for grouping several Bu

Knowledge Base Article

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Advanced Concepts

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Language support for LI Models

Refer to the following table for information on various industry-specific AI models available in Location Insights and their corresponding languages.IndustryModel NameEngine IDLanguagesAutomotiveAutomobileliAutomobilede,en,es,fr,it,ptDentistryDentalliDentalenGenericGenericliGenericde,en,es,fr,it,pt,

Knowledge Base Article

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Location Insights AI Model

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Permissions required for Conversation Insights

Access to Conversation Insights is governed by the following permissions –View: Ability to access the launchpad entry and enter the record managerCreate: Ability to create new reportsPlease ensure one of the above permissions is granted to the desired users/user groups to provide access to Conversat

Knowledge Base Article

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Permissions required for Conversation Insights

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Applying Strategy Groups to Google Demand Gen Ads

You can apply Strategy Groups for Google Demand gen Ads and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer and Rule Engine.​Strategy Groups currently

Knowledge Base Article

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Advanced Use Cases

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

Roles and Permissions

Advertising

governance

Knowledge Base Article

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Other Ad Creation Methods

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Create a New Project Using a Template

In Project Management, the creation of projects and subprojects is streamlined with the use of project templates. Teams such as Marketing, Product/Design, Sales, and Operations can leverage standard and custom templates to save significant time while creating new projects. Types of templates in Proj

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Knowledge Base Article

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Manage Projects

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About Brand Briefs

Brand Briefs are used to give the agency or internal creative team enough information so that they can develop a Brand concept. In this article, you will learn how to add Brand Briefs to a Brand.Attach a Brand Brief to a BrandClick the New Tab icon and select the Brands Product Module, under the Uni

brief templates

brand briefs

Knowledge Base Article

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Types of Brief Templates