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Value Proposition for the Google Analytics Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

Knowledge Base Article

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Getting Started

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How to View Insights for Ads Pixels

After successfully setting up the Pixel on your website, you can access website conversion tracking reports in Ads Manager and Ads Reporting. This feature enables you to view the number of conversions driven at the campaign or ad variant level, alongside other related metrics such as impressions, en

Knowledge Base Article

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Getting Started

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Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

Knowledge Base Article

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Getting Started

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MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

Knowledge Base Article

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MS Teams - Overview

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How to Configure Ads Web Analytics at the Ad Account Level

This article will cover the process of configuring web analytics at an ad account level. This will automate the process of applying web analytics, Sprinklr will append web analytics in all URLs for that particular ad account.Configure Web Analytics For DomainClick the New Tab icon. Under the Governa

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Configure Web Analytics at Ad Account Level

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How to Configure Ads Web Analytics for Domains

This article will cover the process of configuring web analytics for a particular domain. This will automate the process of applying web analytics. Sprinklr will append the web analytics if the domain matches your configuration.Configure Web Analytics For DomainYou can set the domain as a wild card

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Configure Web Analytics for Domain

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How to Apply Ads Web Analytics to Existing Posts in Auto Boost Rules

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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How to Apply Ads Web Analytics in the Ads Manager

This article will cover the application of web analytics from Ads Manager. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platformTo Apply Web

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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How to Apply Ads Web Analytics in the Creative Library

This article will cover the application of web analytics in the Creative Library. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Ap

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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How to Apply Ads Web Analytics via Bulk Import

This article will cover the application of web analytics from Ads Manager using Bulk Import. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media pla

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Setting Up the Website Distribution with Trigger Conditions

This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performanc

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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Flutter - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Knowledge Base Article

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Older Versions

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Tasks Routing by Sprinklr AI Agent

When a user is engaged in a particular task and asks a question that relates to a different task, the Sprinklr AI Agent automatically detects the context switch. It then prompts the user with a choice—whether to continue with the current conversation or switch to the new task. ​Note: For the Sprinkl

Knowledge Base Article

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Tasks

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How to Apply Ads Web Analytics to URL Parameter Fields in Ads Manager

This article will cover the application of web analytics from ads composer in the URL parameter field of an ad variant. This is applicable for Facebook channel ads with any of the below two criteria:Any Post Type of Store Visits or Product Catalog Sales ad objective.Collection Ads of any ad objectiv

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to URL Parameters Field

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Triggering a Task

After creating the necessary tasks for the Sprinklr AI Agent, the next step is to enable or deploy them. Tasks are triggered by enabling the trigger toggle in the task manager, allowing them to run as part of the Sprinklr AI Agent’s workflow.​Steps to trigger a taskFor more information on creating a

Knowledge Base Article

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Tasks

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Account Health Alerts in Engagement Dashboards

Enhancements to Engagement DashboardsWe’re thrilled to announce updates to the Engagement Dashboards, introducing improved functionality for managing accounts with impacted statuses. These changes enhance visibility and provide seamless navigation to investigate and resolve issues with accounts.Key

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Close Looping of Cases

Agents can now close the loop on a case once customer feedback has been submitted through the survey. Once the case rule is defined and the escalation criteria are defined, the case will appear in the care console.Prerequisites​​To access Close Loop Feedback, you would need Program Level Permissions

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Setting up Closed Loop Feedback

Closed-loop feedback in Sprinklr allows brands to take immediate action based on customer responses by creating, assigning, and escalating cases based on survey feedback. Let’s examine the setup in detail.Prerequisites for Setting Up Closed-Loop FeedbackEscalation Criteria: Brands can automatically

Knowledge Base Article

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Setting Up Closed Loop Feedback

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Introduction to Sprinklr and Wordpress Integration

WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like other accounts. Adding a WordPress account in Sprinklr allows your team to engage, publish, rep

wordpress

Knowledge Base Article

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Wordpress and Sprinklr Integration