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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

RS
Status Card

Using Status Cards, you can update your customers regarding the health of a key resource at a glance. These key resource could be a website or service that they interact with frequently. By showing the status of this resource directly, customers don’t have to reach to agents repeatedly. Hence, this

Service

Knowledge Base Article

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Home Screen

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Service

Knowledge Base Article

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Home Screen

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Caller ID Settings

Caller ID, or Direct Inward Dialing in an outbound contact center refers to the individuals or systems responsible for managing the outgoing calls made by agents. Using these DID numbers, not only do agents reach customers but also customers can reach an agent or a specific extension directly withou

Voice Campaigns

Service

product:care

Knowledge Base Article

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Dialers

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Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

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Insight Card

Insight Card OverviewEach insight card provides a concise overview:Title: Describes an event or situation, providing a summary of "what is happening." It focuses on communicating the observed pattern and changes in a metric associated with specific dimensions and a timeline.​Insight SummaryBelow the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Adaptive Card in MS Teams

OverviewAn Adaptive Card is a dynamic card that can integrate various elements such as text, speech, images, buttons, and input fields. Key features like Bots in Teams, Message Extensions, and the Bot Framework support these cards. You can design an Adaptive Card template in the Digital Asset Manage

Service

Knowledge Base Article

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MS Teams - Card Templates

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Card Template

A card template is ideal for providing users with buttons that allow them to take various actions. Each card can include an image, text, or a combination of both, followed by a series of actionable buttons. The Digital Asset Manager can be used to create a card template, enhancing user interaction b

Sprinklr Service

Live Chat Templates

Sprinklr Live Chat

Digital Asset Manager

+3

Knowledge Base Article

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Live Chat Assets

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

social

Knowledge Base Article

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Publish to an X account

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Customize Cards in Task Kanban View

In the Kanban view for tasks, you can customize the information displayed on the task detail card according to your preferences. You can add/remove task fields from task detail card and customize the layout of your task cards. Follow the steps below to customize the task cards in the kanban view:Cli

marketing

PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Kanban View

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Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

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Create and Use X Cards

Attract your audience with rich media content that keeps users hooked to your products.X cards allow you to advertise on X with dynamic content that helps capture your audience's attention with images and videos. X Cards can be created in the Digital Asset Manager (DAM) or inline from Ads Compo

marketing

Knowledge Base Article

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Set up Twitter Cards

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Create X Conversation Cards

Conversational Ads include a call-to-action button with customizable hashtags that encourage consumer engagement. When a call to action button is tapped, the tweet composer opens on X with a pre-populated brand message accompanied by the creative and hashtag buttons. The consumer can then personaliz

marketing

Knowledge Base Article

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Set up Twitter Cards

RS
Configuring a Record Card

This article outlines the information on configuring a Record Card.​There are two types of Record Cards:Card with Header – Allows adding a header title and sub-header field, in addition to fields, tags, and actions.Card without Header – Does not include a header section; only allows configuration of

Knowledge Base Article

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Configure a Record Card

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

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Create X App Download Cards

Sprinklr supports the creation of X Image and Video App Download Cards using the Digital Asset Manager. You can create app download cards to drive installs for mobile applications with several call-to-action buttons for users to take specific actions on viewing your ads.To Create X App Download Card

marketing

Knowledge Base Article

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Set up Twitter Cards

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Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

social

Service

Knowledge Base Article

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Automated interaction with customers

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Card Template

Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.The card template allows agents to send multiple units of information in a single message.Cards can con

Service

Knowledge Base Article

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Card Templates