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OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

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SSO

RS
Record Page Governance

The Case Analytics View in Conversational Analytics provides users with a consolidated display of agent-customer conversations. It integrates AI scoring to assess agent performance and includes a widget highlighting identified intents and entities within the conversation. Additionally, it presents v

Service

Knowledge Base Article

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Configure Case Analytics View

RS
Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

+3

Knowledge Base Article

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Voice Campaign Creation

RS
Enhanced Modern View for Distributed Home Page

The Distributed platform now comes with a completely revamped UI that provides a fresh look to the home page and enhances your experience of using the platform. The space is now fully utilized, while the widgets are strategically placed, and tailored to cater to your specific needs while using the p

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Team

1. Creates a new teamEndpoint: POST /paid/governance/create/teamRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationteamIdStringYesUnique ID to identify the teamuserListListYesUser Object:email is man

marketing

Knowledge Base Article

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Governance

SH
Sprinklr 16.10.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

16.10 Release Notes

article:reference

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release_note

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v16.10.0 (August-November)

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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Knowledge Base Article

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Agent Data Extracts

SH
Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

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iMessage Apps

SH
Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

Service

Knowledge Base Article

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Queue monitoring

SH
Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Enable Google Analytics in Advocacy

Google Analytics provides you insights into how users find and use your website. With Google Analytics, you can track return on investment (ROI) for your online marketing. This integration enables you to connect your social efforts to your google analytics dashboards and measure the effectiveness of

Tracking ID

Google Analytics

Advocacy - SES

social

+2

Knowledge Base Article

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Reporting (Advocacy)

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LinkedIn Ads Reporting Dimensions

Leverage this detailed list of all LinkedIn dimensions available in Sprinklr's Ads Reporting to gain more insight into your LinkedIn Ads. Given below is a list of all LinkedIn dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBrea

marketing

Knowledge Base Article

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Dimensions

RS
Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

+9

Knowledge Base Article

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Standard reporting dashboards

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What are Audit Checklists/Evaluation Forms

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Audit Checklist Builder

RS
Sprinklr Social: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Standard Task Columns

OverviewWhenever you create a new Task Sheet view for an existing or new Project, it comes with six standard Task columns: Title, Task ID, Status, Priority, Start Date and Due Date. You can hide most of these columns or add more columns to your Task Sheet. However, you cannot change the columns'

marketing

Knowledge Base Article

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Columns in Tasks

SH
Add an Apple App Store in Sprinklr

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more. Additionally, you can also publish the developer reply from Sprinklr and that will allow brands to never miss out reviews from their customers. You can add an Apple App

social

Sprinklr Social

20.10

Add an Apple App Store in Sprinklr

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Knowledge Base Article

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Apple App Store