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Data Ingestion Using FTP Connector

Data ingestion using SFTP involves the process of transferring data files from external sources, such as remote servers, to a designated location within Sprinklr’s infrastructure. This approach allows seamless and automated collection of data from various sources into a centralized data repository,

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Knowledge Base Article

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Connectors in Data Collection

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Enable compliance for images and videos by generating transcripts

Sprinklr provides you with the capability to search image and video files, and look for keywords while publishing, in order to ensure compliance by making sure that non-compliant keywords are flagged to the approvers. This capability will assist social media managers and approvers to identify possib

DAM - SES

Annotate Image asset

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Social - SES

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Knowledge Base Article

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Advanced Capabilities

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

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Insights

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Knowledge Base Article

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Privacy Guides

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Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

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Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

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Knowledge Base Article

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Calendar Actions

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

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Knowledge Base Article

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Privacy Guides

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Video Call Reporting

For all the reporting, you can use the following filter - Audio Only - False (for audio calls)Video Conversation Ended - TrueFor all reporting - Data Source will be ‘Social Analytics’​Total Video Calls Total number of video calls in the selected time range.Video Calls Completed This shows the distri

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Knowledge Base Article

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Reporting

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

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Sprinklr Marketing

Knowledge Base Article

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Dimensions

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MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

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Knowledge Base Article

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MS Teams - Overview

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

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Detailed Dashboards

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

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Sprinklr Service

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Knowledge Base Article

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Detailed Report Glossary

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

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Knowledge Base Article

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Privacy Guides

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

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Knowledge Base Article

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Advanced Capabilities

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Send an event

sprChat('sendExternalEvent')​This API can be used to publish a message or an event in an ongoing open conversation.An event is a special kind of message that Sprinklr bot understands and responds to. It is like a signal to the bot only and is not visible to the user in the conversation.Par

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Knowledge Base Article

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SDK Methods

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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Create and Target Email Newsletter (Advocacy)

What are Email Newsletters? Email Newsletters act as a communication bridge. Through these, organizations can seamlessly relay timely updates, shareable content, and insights directly to their Advocates, ensuring they remain engaged and informed. Inclusions in Email Newsletters Trending/Latest posts

Advocacy - SES

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Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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User Properties Report

The User Properties Report helps you understand and analyze key details about users in your Sprinklr environment. It gives you a structured view of user‑specific attributes, such as profile information, access levels, and workspace associations, so you can manage users more efficiently, ensure corre

Knowledge Base Article

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Detailed Report Glossary

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Outbound IVR Dialer

Outbound IVR dialers are the dialers in which a customer is dialed and directed to the IVR. Customers can navigate through the menu and can check relevant information depending on the options available.Configuration of Outbound IVR dialersThe Outbound IVR dialer needs to be configured in the followi

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Dialers

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. Prerequisites Before configuring push notifications, ensure you have the following: Android Google servic

Service

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Push Notification

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Actions Availaible in the Journey Builder Canvas

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsActions in Journey BuilderSend Message: This action elemen

experience:space

Automate Marketing Campaigns

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Marketing Automation

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Knowledge Base Article

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Journey Builder