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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

Service

Knowledge Base Article

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End User Experience

RS
Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Funnel widget

A Funnel chart is a type of widget used to represent the stages in a process, often used to visualize a sales process. It is called a funnel chart because it looks like a funnel, with a wide opening at the top and a narrow opening at the bottom. The width of each section of the funnel represents the

Insights

Funnel Widget

Knowledge Base Article

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Types of Widgets

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

marketing

Knowledge Base Article

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Reporting for DCO

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Add widgets from the widget library

Sprinklr also has a Widget Library, which is a collection of pre-designed and pre-built widgets that can be added to a reporting dashboard with ease. These widgets are curated to address various use cases and can be customized to suit specific needs. By using a widget library, users can save time an

Insights

add widget from widget library

Widget Library

Add Widget

Knowledge Base Article

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Add widget via widget library

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Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Service

Knowledge Base Article

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Survey Builder

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Global Reporting

OverviewGlobal Reporting lets you view insights and analytics for Projects and Tasks across all Portfolios and through custom dashboards. You can create multiple dashboards with layered filters to gain actionable insights and detailed reporting on your Projects and Tasks. You can access Global Repor

marketing

Knowledge Base Article

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Global Reporting

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Reporting Dashboards in Sprinklr Insights

Sprinklr's Reporting dashboards provide high-level views of key metrics and performance indicators, allowing users to quickly analyze data trends and insights in real time. These dashboards are customizable and can be tailored to specific business needs, providing accurate and up-to-date inform

Explorer Dashboard

Insights

Story Dashboard

reporting dashboards

+3

Knowledge Base Article

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What are Dashboards?

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Defining routing logic (Routing configurations) - Queue based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like increasing priority of pending cases, sending case

Service

Knowledge Base Article

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Setting up Queues based routing

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Review Table widget

The Review Table widget is a tool used to gain insights at a message level. It displays each conversation in a tabular format, with the content of messages highlighted according to sentiment. Sentences within the message are highlighted in green, orange, and red to indicate positive, neutral, and ne

Insights

Review Table Widget

Knowledge Base Article

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Types of Widgets

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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End Users

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Approve/Reject posts

Approval processes and workflows help to automate simple, repeatable tasks so that you can focus on the work that matters most. An approver has the option of modifying content sent for approval. Being able to make changes as an approver, the user can make quick alterations to messages that may requi

Approval Workflow

Publishing - SES

social

approval

+2

Knowledge Base Article

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Approval workflows

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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How Does User Auto Provisioning Work?

New users for the client can be automatically created by logging into the platform for the first time using SSO. Using Sprinklr’s auto provisioning feature, the required fields for a particular user are autopopulated from the SSO SAML response. This article details a basic explanation for the workin

social

Knowledge Base Article

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User Auto provisioning

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About New Custom Field Editor

Custom Field Editor (Previous)Custom Field Editor (New)​​Improvements in the New Custom Field EditorEnhanced UI: Better segregation and grouping of the fields on UI.Ability to change the Field Type of Custom Fields from Multi to Single: ​Multi Select to Single Select Text Multi to TextWhenever a Mul

social

Knowledge Base Article

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Custom Fields

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Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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Create Email Templates (Advocacy)  

Email templates are the backbone of any email marketing strategy, especially for advocacy programs. They allow for the consistent, visually appealing delivery of content to your advocates. With a template in place, you can easily update content, ensuring timely and effective communication. Importanc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Scheduler: Planner (Advocacy)

The 'Scheduler' feature on the menu bar present at the left of the advocacy site arranges posts published or scheduled by advocates in an easy-to-navigate calendar view. Advocates can even edit the caption of the posts or reschedule the posts that are scheduled to be published from the adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users