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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

RS
Forecast Adherence Report

The Forecast Adherence Report evaluates forecast accuracy by comparing forecasted case volume, AHT, and other key parameters with actual metrics for each Work Type.This report offers a comprehensive overview for workforce managers, allowing them to assess adherence and make well-informed, data-drive

Service

Knowledge Base Article

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Detailed Report Glossary

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Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests

RS
Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

SH
Home Page Widget Capabilities

Time IntervalYou can change the duration for a widget from the top right corner. You can also set the custom range as desired.Drilldown This feature lets you analyze more specific data points in a widget. It gives an in-depth view of a selected metric in one click, keeping the original widget access

Service

Knowledge Base Article

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Homepage

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Permission Required to access Journey Facilitator

In this article, you can find what permissions are required to execute the different steps of a Journey. Permissions for creating a Campaign:To create a campaign or modify an existing one, you will need following permissions under:Setup > CampaignPermissions required for Audience Management :To c

marketing

Permissions

Roles and Permissions

Journey Facilitator

Knowledge Base Article

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What is Journey Facilitator?

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Adobe Analytics Setup (Advocacy)

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reporting (Advocacy)

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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Reporting Dashboard Manager to Manage All Your Dashboards

Learn how you can manage all your dashboards from one place using Dashboard Manager.The Dashboard Manager within Social is a one-stop solution for managing all your Reporting dashboards with ease. Besides managing, you can take appropriate action on one or multiple dashboards all in one place. View

Dashboard Manager Roles & Permissions

Access Listening Dashboard Manager

social

Reporting - SES

+8

Knowledge Base Article

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Getting started with reporting dashboard

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Credential List

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Drill-down Usability Improvements

Get contextual insights with just two clicks, enhancing your drilldown journeyIn the fast-paced world, the ability to gain meaningful insights quickly is crucial for users. To address this need, we are thrilled to introduce the Standard Drilldown feature in our latest release, designed to empower ou

Drill Down

Insights

Explore Lens

Drill Down Widget

Knowledge Base Article

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Drill Down

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Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in the f

marketing

Integrations

campaigns

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration