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Unified Platform & Cross-Product: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Cross-Products

17.7

Unified Platform & Cross-Products

New Features

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release_note

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v17.7.0 (July)

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Threads Capabilities and Limitations

Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and insights capabilities on Threads.Publishing CapabilitiesFunctionalitySprinklr Space SupportedCommentsPublish a Threads PostYesThread RepostYesPost Im

social

Sprinklr Social

20.10

Social - SES

+1

Knowledge Base Article

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Threads

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How to use Google Campaign Manager (DCM) in Ads Publishing & Reporting

Sprinklr’s Google Campaign Manager integration allows you to seamlessly create, assign, and track URL tags for ad placements within Sprinklr Marketing (Ads). The ability to track conversions by placement and ad level provides marketers with the analytics and insights needed to optimize campaigns eff

marketing

Integrations

DCM

Knowledge Base Article

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Setting Up Google Campaign Manager

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

+3

release_note

 • 

v15.9.0 (August/September)

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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FAQs on Smart Responses

Some of the commonly asked questions on Smart Responses are listed below:​​Which languages are supported by the Smart Response Model?The Smart Response model supports English, Spanish, French, Portuguese, Arabic, Dutch, Italian, German, Swedish, Danish, Norwegian, Urdu, Bengali, Austrian, Japanese,

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Smart Responses

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User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

Service

Updated Article

Knowledge Base Article

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Report Glossary

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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Pinterest V3 to V5 Migration - Functionality Changes

We would like to inform you about an important upgrade to the Pinterest API in Sprinklr. This upgrade involves transitioning from Pinterest v3 to v5.If you currently have Pinterest accounts added in Sprinklr, please be aware that as part of this change, you will need to re-add your Pinterest Account

social

Pinterest V3 to V5 Migration

Functionality Changes

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Campaign - Smart Compliance Tab

​From the Campaign details window, you can view the Smart Compliance guidelines associated with the Campaign.About Smart ComplianceWith AI-Powered Smart Compliance in Campaigns, you can ensure that your content is compliant with your brand’s content strategy and creative guidelines.As a Marketing Ma

marketing

campaigns

Smart Compliance

Knowledge Base Article

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Introduction

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Publishing - Frequently Asked Questions

This article consists of some commonly asked questions regarding publishing in Sprinklr.Q. While publishing posts through Sprinklr, do we have any guidelines for the channel regarding media?A. For media upload while publishing, we have channel-wise guidelines. Please see: Channel Media Guidelines.​Q

Publishing - SES

Frequently Asked Questions

Publishing - Frequently Asked Questions

social

+2

Knowledge Base Article

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Know More

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Integrate Adobe Analytics to Track Click-through Behavior

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Insights

social

Core Platform and Cross-Products Enhancements

+3

Knowledge Base Article

 • 

v17.4.0 (April)

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Customer Experience Best Practices in Building a Survey

This document outlines best practices to help users create surveys that are clear, concise, personalized, and optimized for high-quality responses.General GuidelinesSurvey Length and TimingKeep Surveys Concise: Surveys should ideally take less than 2 minutes to complete, except when conducting marke

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Customer Experience Best Practices in Building a Survey

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

marketing

Knowledge Base Article

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TikTok Advanced Capabilities