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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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Publish to TikTok Business - Sprinklr Space

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business account. This article describes the TikTok Business account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.​Note: To prom

social

Sprinklr Social

Social - SES

TikTok Business

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Knowledge Base Article

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Create Columns & Publish on TikTok

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Using IVR for Call Blast and Outbound Calls

In this article we will learn about how admins can configure IVR which needs to be triggered through Outbound call.Business Use Case Brand wants to send quick bulk message, Promotion, Ask for feedback, Information to customer on call, For example- Call customers whose payment is due in next 2 days a

Service

Knowledge Base Article

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IVR Use Cases

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Sprinklr 16.10.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

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release_note

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v16.10.0 (August-November)

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WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

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Setting up Wechat in Sprinklr

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VKontakte as a Listening Source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VKontakte (VK), aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Be

Insights

Knowledge Base Article

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Social Networks

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Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Overview

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Audit Checklist/Form Scoring

Scoring happens on the checklist only when Enable Scoring is enabled at the checklist level which adds the support to associate points w.r.t to the options.​Scoring is supported on these Item Types:PicklistMulti-PicklistCheckboxRadio ButtonRating ScaleChecklist Scoring happens at three different lev

Service

Knowledge Base Article

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Audit Checklist Builder

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Google Analytics Ads Reporting Metrics & Dimensions

Once your Google Analytics profile is integrated, you'll be able to view analytics data alongside social data in Reporting Insights and Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.TermsDescriptionSelect MeasurementAll Goal ValuesThe t

marketing

Knowledge Base Article

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Reporting & Analytics

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Add User(s) in Sprinklr

Adding users to Sprinklr helps you onboard your team by providing new users the access and permissions they need to start working in the platform. This article explains the basic information required to add users and outlines the options available to Admins for editing user details.Once the user(s)

experience:space

cloud:core

Add Single User

Insights

+15

Knowledge Base Article

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User Management

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Estimated wait time in Skill based routing

How you can leverage estimated wait time and handling time for cases to improve case resolution time and overall customer satisfaction.You can view and share an expected wait time with your customers for a case or a message in the Assignment Work Queue. This information is sent out to customers via

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Additional Use Cases

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Facebook Messenger Overview

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Getting Started

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Sprinklr AI+ powered Alerts Summarizer

In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer. ​Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts. ​Navigating AI+ Alerts S

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Knowledge Base Article

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Sprinklr AI+

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Prerequisites - WhatsApp Account Addition/Migration

This article lists the prerequisites, eligibility criteria, and process for adding a new WhatsApp Business Account (WABA) or migrating an existing one into Sprinklr.​Note: Before you begin, review these requirements and notes:Admin-level access to the Meta Business Manager: The person whose personal

Service

Knowledge Base Article

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WhatsApp Account Addition

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Publish a Threaded Tweet

An X thread is a series of tweets posted on X that are connected to one another and can be read as one continuous post. X threads allow you to tell your story in a more in-depth way than a single tweet. This article will guide you through steps for publishing a threaded tweet from SprinklrWhen to us

social

Knowledge Base Article

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Publish to an X account

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Create and Manage Dependencies

OverviewYou can create Dependencies between interconnected or interdependent Tasks to better manage and visualize them. Dependencies allow you to manage complex projects more easily and stay aware of Tasks that are blocking or being blocked by other Tasks. Before adding Dependencies to your Project,

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Task Sheet Advanced Use Cases