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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

Knowledge Base Article

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Compose Snapchat Ads

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

Service

Knowledge Base Article

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Co-browsing

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Use Work Week View in the Editorial Calendar

You can view the Editorial Calendar only for the work days in a week. You can select the days that you want to include in the work week, and create the workweek calendar. You can also view the post cards based on the workweek calendar that you create in the Editorial Calendar. Note: This capability

Editorial Calendar

Publishing - SES

About Editorial Calendar

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Knowledge Base Article

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Editorial Calendar

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Configuration Steps for Queue Monitoring

The Queue Monitoring feature is available in Supervisor Console by default. Supervisors can create new dashboards and can customize queue cards by adding metrics. Actions on Queue CardsActionsDescriptionManage ColumnsThe supervisor has the control to show all or specific colums by clicking the Manag

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Sprinklr Service

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Knowledge Base Article

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Queue Monitoring

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New Third Pane for Outbound Messages

The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the type and status of the message. You can access the Message Third Pane from the message view in the Production Dashboards, message cards in the

Publishing - SES

New Third Pane for Photos of Gallery

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Social - SES

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Knowledge Base Article

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Getting started with publishing

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How to Bulk Edit Ad Campaigns in Ads Manager

Once you have created multiple campaigns within Sprinklr, you can bulk edit the saved campaigns. The bulk edit option will enable you to edit details of multiple campaigns, even when the fields are different or values are mixed.​To Bulk Edit Campaigns in Ads Manager1. Click the New Tab icon . Under

marketing

Knowledge Base Article

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Ad Campaign Management

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User Replies Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewA user reply node, refers to a component within a dialogue tree that handles user inputs or responses in a chatbot conversation. It allows the chatbot to recognize and respond appropriately to different user intents or prompt

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Service

Knowledge Base Article

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Campaign Monitoring

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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

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Change Log

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Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

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Social - SES

Knowledge Base Article

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User Management

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Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

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Sprinklr Service

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Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

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Knowledge Base Article

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Configuring Insights Hub

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Sprinklr 16.10.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

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release_note

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v16.10.0 (August-November)

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Create an omni chat template

Leverage omni chat templates to engage with your customers via bot. Using Omni Chat Templates, you can create auto-response to display your product information, asking the message recipient to choose from a predetermined set of options and more.In this article, we will cover the steps to create an o

Create an omni chat template

DAM - SES

omni chat template

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Knowledge Base Article

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Image Editor

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How to Configure a Disposition Plan

​​Pre-requisite for configuring the Disposition Plan: Sprinklr Voice should be enabled for the environment.​A disposition plan is a pre-configured form that is filled out by agents while disposing the call in ACW. These plans include specific fields and information that agents need to provide when d

Service

Knowledge Base Article

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How to setup disposition plan

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Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

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Knowledge Base Article

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Asset classes with macros

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Where to find Media Monitoring & Analytics?

Login to the Sprinklr PlatformClick on the icon in the top right corner to open the launchpad or click on the icon in the top left corner to open a new tab.Click Sprinklr Insights. Under the Learn section in the Sprinklr Insights tab, click Media Insights. ​Note: You can also access MM&A via M

Insights

Knowledge Base Article

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Where to find MM&A?

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How to Migrate from JWT Credential to OAuth Server-to-Server Credential for Adobe

The Service Account (JWT) credentials have been deprecated in favor of the new OAuth Server-to-Server credentials.​You can read more about this: https://developer.adobe.com/developer-console/docs/guides/authentication/ServerToServerAuthentication/migration/​​​​You can watch this video to understand

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Ad Creatives in Editorial Calendar

View & Engage with Ad CreativesOn selecting Messages as the desired content type while configuring view settings, all your Ad Creatives will show up along with other messages and dark posts. Any creative produced via the Creative Library will show up in the Messages content section like any othe

Editorial Calendar

marketing

Ad Creatives

Knowledge Base Article

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Paid Content