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LinkedIn Spotlight Ads

What are Spotlight Ads? Spotlight Ads are Dynamic in nature meaning they are tailored to each member targetted based on their LinkedIn profile data, like profile photo, company name or Job title. On clicking on a spotlight Ad the user will be redirected to you website or landing page Spotlight ads

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Insights

Knowledge Base Article

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Types of Widgets

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Create Reporting Widget Alerts

In this article, we will help you learn how to create Widget level Alerts in Reporting.Sprinklr Reporting allows you to set alerts at the widget level against a particular threshold value to track specific insights and take quick actions. Steps to Set a Reporting Widget AlertClick the New Tab icon.

Widget Alerts

Reporting Widget Alerts

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Reporting - SES

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Knowledge Base Article

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Alerts

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Insights

Knowledge Base Article

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Email Distribution

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Sprinklr v15.5.0 – Sprinklr Marketing (Ads) Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Modern Advertising Capabilities and Enhancements

15.5.0

Spring Release 2020

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release_note

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v15.5.0 (July)

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 14.0.0Releas

Service

Knowledge Base Article

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Flutter

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

social

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest

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Target Metrics

Within Reporting, Ads Reporting, Listening, and Benchmarking Insights, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Create a widget

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Create an HSM Carousel Template for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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User Group Assignment Settings

User group settings encompass assignment configurations inherited by users from the user groups they belong to. Assignment settings defined at the user group level are applied to all users within the group. Whenever a user is added to or removed from a group, assignment settings automatically adjust

Service

Knowledge Base Article

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Setting up Agents for Routing

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

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FAQs and Advanced Use-cases

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Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

Service

Knowledge Base Article

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Enhance your voicebot with AI+

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Session Screen Manager

You have the capability to manage anonymous user session expirations, including configuring the session expiry screen, setting the inactivity duration before a session expires, and customizing alert screens.There are 2 types of sessions -Time Based Rule Based Time-based session Application

Service

Knowledge Base Article

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Session Manager Builder

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Send Estimated Wait time to Customers using an Auto Response Rule

You can configure an auto-response rule to send estimated wait time to customers so that they have a fair idea of the time their queries will be answered in by the live agent.Send the expected wait time to your customers for their case or message. When configured via Rule Engine, the wait time 

Service

Knowledge Base Article

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Assignment Engine Use Cases

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" - which is visible to followers of the user's Instagram account - and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after

26.1

Publishing - SES

Instagram Story

social

+4

Knowledge Base Article

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Publish a post to Instagram

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Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

Service

Knowledge Base Article

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Custom Reporting and Filters