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X Channel Updates

Keep up with the latest X (formerly Twitter) Channel updates here.September 2023Change - For X Cards, all media/URL are part of cards and we get that info using a particular endpoint, which is not supported in new API.Impact in Ads - Without card ID, we will not be able to fetch linked media/URL rel

social

Knowledge Base Article

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Getting started

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Queues based routing

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Skill based routing

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How to Import Photoshop Files to Create Dynamic Image Templates

​PSD Import needs to be enabled: Please note that the PSD import capability is now available again, but it is in Beta phase right now and have to be enabled. Please reach out to support and get the DP enabled "IMAGE_TEMPLATE_EDITOR_PSD_IMPORT_ENABLED"IntroductionPhotoshop files, commonly k

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Track User Participation 

User Reporting dashboards on Advocacy Reporting give an overview of user participation, adoption, and their distribution.  With these dashboards, the admin can get a full picture of how many users are actively using the platform and get detailed data of their properties like their Region, Department

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Group By in Task Sheet View

OverviewGroup By functionality is now available for all Task Sheets. This lets you split the sheet into multiple sections functioning within groups. Group By is supported up-to three levels, for instance, you can group your sheet by Priority, then by Status and then by Assignee. This functionality w

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Task Sheet View

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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

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Scheduled Time to Call

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About Parallel Approvals

Parallel approval is a unique way of approval in which brands can avoid the latency of post-approval due to sequential approval. Every individual approver can approve the post without dependency on another approver. The post will be published only after all the approvers approve the post.Note: To en

Approval Workflow

Publishing - SES

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approval

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Knowledge Base Article

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Approval workflows

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How to Generate Headlines & Descriptions with AI+

Introduction  In the dynamic world of content creation, staying ahead of the curve has never been more critical. Enter Sprinklr AI+, your trusted companion in the realm of content generation. Harnessing the power of cutting-edge artificial intelligence with ChatGPT to empower creators, marketers, an

marketing

Knowledge Base Article

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Sprinklr AI+

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Sign-up/Log-in Methods

Sprinklr Advocacy supports multiple ways of logging into the platform. Depending on your company’s requirements, different methods can be used to allow users to sign up/log in onto the platform.  Primarily there are three login options available:Single Sign-On Email Login Social Login These login op

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Sprinklr Extend Mobile App

Sprinklr Advocacy works seamlessly on all browsers (desktop, tablets, and mobile), Android applications as well as iOS applications. Importance of Advocacy Site within Mobile AppsUser Experience: When the application is accessible and fully functional across different platforms, users don't have to

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Insights

Midu

China Midu

Knowledge Base Article

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Sina Weibo

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Advanced Use Cases of AI Creative Insights

Use case 1: Check which aspect ratio is performing better in a particular placementIn the creative elements tab, in the performance by aspect ratio widget, edit the widget to add a placement dimension which will give a breakdown of placement vs aspect ratioThis gives an idea of which aspect ratio is

marketing

Knowledge Base Article

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Advanced Use Cases

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Why Supervisor Console is important for brands?

Benefits of having a supervisor console in a contact center from a customer service perspective:Ensure best customer experienceIncreased customer satisfaction: With real-time monitoring and coaching, supervisors can ensure that customer interactions are handled professionally and with empathy, leadi

Service

Knowledge Base Article

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Introduction to Supervisor Console

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Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

Edit Users

update user default handles

view user details

user notification preferences

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Knowledge Base Article

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User Management

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Copy of Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

Knowledge Base Article

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Meta Media Access Updates

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Best Practices for Windows User

Audio Settings in the system:  Navigate to System Settings--> Sound Settings, In the sound settings, select the output device. ​ ​In the output device,   If the selected device is a wired headphone, select the device directly and disconnect remaining Jabra devices/other headphones. ​If the select

Service

Knowledge Base Article

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Best Practices for Windows Users

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Change Your Content Preferences Upfront (Advocacy)  

The "Update Your Content Preferences" feature empowers advocates to tailor their responses to screener questions, in instances where segmentation is applied to specific content tabs. For instance, if a segmentation criterion, such as the geographic region, has been set for a particular con

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Govern Sprinklr Live chat Visibility from Salesforce

The Challenge:Sprinklr Live Chat is a real-time messaging interface that allows customers to interact with brands. It is commonly deployed on websites but can also be used on mobile applications, blogs, forums, and other platforms. However, the availability of the Sprinklr Live chat icon on websites

marketing

Insights

social

Service

Knowledge Base Article

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Overview