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Configuring Engagement Dashboard in Case Stream

Engagement dashboard within Sprinklr provides a way to manage your team's response workflows from organized dashboards. They allow you to create customized dashboards in which cases can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and tak

Service

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Topic and Topic Group governance

In this article, we will learn how to set up governance for Topics, Topic groups, and their associated functionalities.Before we start, the user should have the required permissions to access different functionalities inside Topics and Topic Groups. Navigating to TopicsClick the New Tab icon. Under

Insights

Topic Group Governance

Topic Governance

Knowledge Base Article

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Sharing & Governance

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How to Favourite Filters and Lock Ads Dashboards

SummaryFor a reporting dashboard, you can lock a dashboard, preventing other users from making any changes to it directly. The other users will be able to see the defined filter parameters, but the filter will be disabled for editing. You can also mark certain filters as favourite to easily use them

marketing

Knowledge Base Article

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Dashboard

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Track Engagement on Site

Site Engagement widgets contain an overview of the number of engagement content receives on the Advocacy site. Site Engagement dashboard shows the activity users are doing on the advocacy site.Use Case: These metrics are good to get an overview of the engagement number on site. They are helpful if t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Outbound Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

Service

Knowledge Base Article

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Overview of simplified Outbound Admin experience

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Service

Knowledge Base Article

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Tracking nature of calls

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Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

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marketing

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Knowledge Base Article

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Basic Functionalities

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How to Configure the Homepage with Custom Widgets

In this article, you learn to customize the widgets displayed on the home page of the Quality Manager persona app using the record page editor. You can select and configure the specific metrics and information most relevant to your roles and responsibilities.To Configure the HomepageClick the New Ta

Service

Knowledge Base Article

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Getting Started with Quality Management

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Contextual Model

The Contextual Model, also known as the LLM Model, analyzes entire case conversations to provide insights and relevant messages for defined quality parameters. The scoring logic is configured to assign scores based on the model output.Compared to the Classification Model, the Contextual Model offers

Service

Knowledge Base Article

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Agent Quality Models

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

Insights

Knowledge Base Article

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Types of Widgets

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Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

marketing

Knowledge Base Article

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Introduction

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

Service

Knowledge Base Article

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Push Notifications

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Admin Home Page

The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the perform

Service

Knowledge Base Article

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Voice Admin Home Page

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Date Range filter on the Reporting dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In Reporting Dashboards, you have the ability to define the Date Range or duration to filter the results on the Dashboard to the data that falls in a specific date range. For example, on a dashboard, you want to check

Date Range Filters

Insights

Knowledge Base Article

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Date Range Filter

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

marketing

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Knowledge Base Article

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Project Tabs