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Table (No Metrics) widget

The Table (No Metrics) widget, similar to a Table widget, displays data in tabular form, with rows and columns, without displaying any metrics data. In a dashboard context, a Table (No Metrics) widget is often used to display dimensions that are plotted based on a metric/s.For example, the Table (no

Insights

table widget

Knowledge Base Article

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Types of Widgets

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Smart Word Cloud widget

The Smart Word Cloud visualization, similar to a Word Cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create a Smart Word

Insights

Smart Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Topic Analysis widget

Create a Topic Analysis widget to visualize and drill down on keywords relevant to your brand.The Topic Analysis widget can help you visualize the distribution of common words and topics used in messages by your brand and your competitors. Topic Analysis widget provides a great way to see the share

Topic Analysis Widget

Insights

Knowledge Base Article

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Types of Widgets

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets

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Home Page

Home Page provides a thorough overview to the agent of his overall performance metrics and the daily tasks that are assigned to him. This helps agents to monitor their daily activity from a single place. In this article we will learn about distinctive features which are included in the home page.   

Service

Knowledge Base Article

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Care Agent Persona - Digital

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Circular Dependency Error

A Circular Dependency can occur when you try to create dependencies between Tasks that already depend on each other, either directly or indirectly, creating a loop. For example, if you have two Tasks with a pre-existing Dependency, you cannot create any other Dependency between them. Doing so would

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

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Dependencies

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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End Users

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Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Actions in Planner / Editorial Calendar within Distributed

In the Planner or the Editorial Calendar within Distributed, you have options like Configure View Settings, Refresh, and Search in the menu bar at the top of the window. With Configure View Settings, you can choose between different card sizes and types of content or whether to show a time axis, boo

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Create Time Lapse Visualization in Display

Time Lapse Functionality lets you effortlessly visualize the movement of key performance indicators (KPIs) over a specified time range. This visualization provides invaluable insights into how your metrics have evolved, empowering you to make informed decisions and guide your business strategy movin

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Setup Profanity Moderation to Ensure Compliance of Shared Content

To ensure that only compliant content is shared from Advocacy that contains no profanity or other prohibited phrases, it is necessary to set up some content moderation rules.  Pain Points Ensuring compliance with brand guidelines and maintaining consistency can be challenging when dealing with multi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Service

Knowledge Base Article

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Connectors in Data Collection

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Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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How to Configure the Homepage with Custom Widgets

In this article, you learn to customize the widgets displayed on the home page of the Quality Manager persona app using the record page editor. You can select and configure the specific metrics and information most relevant to your roles and responsibilities.To Configure the HomepageClick the New Ta

Service

Knowledge Base Article

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Getting Started with Quality Management

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Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

Edit Users

update user default handles

view user details

user notification preferences

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Knowledge Base Article

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User Management

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Campaign - Analytics Tab

You can view the Analytics tab to derive insights on all the content associated with the Campaign from the Campaign details windowAbout Analytics tabThe Analytics tab in the Campaign Details view has the same functionality as the Sprinklr Reporting but is filtered to only show the performance of con

campaign management

marketing

Analytics Tab

Knowledge Base Article

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Introduction

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Triggering Call Controls via Guided Path

IntroductionCall Controls integrated within the Guided Path (GP) workflow allow agents to automate specific call-related actions. With pre-configured controls, agents can carry out tasks like transferring or conferencing calls with a single click that helps streamline interactions and cut down on re

Service

Updated Article

26.4

Knowledge Base Article

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Triggering Call Controls Via Guided Path

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Creating and Managing Work Queues

For a case or call to be assigned by Unified Routing, it must be routed into one of the Work Queues present in Unified Routing from the Rule Engine / IVR. These queues created in UR become available in the Rule Engine / IVR from where cases/calls are diverted to the work queues. Work Queues act like

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Setting up Queues