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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Service

Knowledge Base Article

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Queue Health Reports

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Actions in Planner / Editorial Calendar within Distributed

In the Planner or the Editorial Calendar within Distributed, you have options like Configure View Settings, Refresh, and Search in the menu bar at the top of the window. With Configure View Settings, you can choose between different card sizes and types of content or whether to show a time axis, boo

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Create Time Lapse Visualization in Display

Time Lapse Functionality lets you effortlessly visualize the movement of key performance indicators (KPIs) over a specified time range. This visualization provides invaluable insights into how your metrics have evolved, empowering you to make informed decisions and guide your business strategy movin

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Setup Profanity Moderation to Ensure Compliance of Shared Content

To ensure that only compliant content is shared from Advocacy that contains no profanity or other prohibited phrases, it is necessary to set up some content moderation rules.  Pain Points Ensuring compliance with brand guidelines and maintaining consistency can be challenging when dealing with multi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

Service

Knowledge Base Article

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Overview of simplified Outbound Agent experience

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Use the Twitter Profile Type dimension/filter to identify verified accounts

We are pleased to announce the introduction of a new dimension and filter, called Twitter Profile Type, for verified Twitter accounts. This exciting feature enables you to easily filter different profile types, specifically categorized into Grey, Gold, and Blue verified account types. Grey Tick: Ver

Identify Twitter Verified Accounts

Insights

Twitter Profile Type Dimension

Twitter Profile Type Filter

Knowledge Base Article

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Custom Listening dashboards

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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Automatic Delete Posts On Asset Expiry

Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. Enable Automatic Deletion Of Posts On Asset ExpiryClick the New page icon  and select Assets under Sprink

DAM - SES

post delete

social

Social - SES

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Knowledge Base Article

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Advanced Capabilities

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Creating and Managing Work Queues

For a case or call to be assigned by Unified Routing, it must be routed into one of the Work Queues present in Unified Routing from the Rule Engine / IVR. These queues created in UR become available in the Rule Engine / IVR from where cases/calls are diverted to the work queues. Work Queues act like

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Setting up Queues

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Triggering Call Controls via Guided Path

IntroductionCall Controls integrated within the Guided Path (GP) workflow allow agents to automate specific call-related actions. With pre-configured controls, agents can carry out tasks like transferring or conferencing calls with a single click that helps streamline interactions and cut down on re

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Triggering Call Controls Via Guided Path

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Campaign - Analytics Tab

You can view the Analytics tab to derive insights on all the content associated with the Campaign from the Campaign details windowAbout Analytics tabThe Analytics tab in the Campaign Details view has the same functionality as the Sprinklr Reporting but is filtered to only show the performance of con

campaign management

marketing

Analytics Tab

Knowledge Base Article

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Introduction

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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

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Scheduled Time to Call

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Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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Create a post using the Quick Publisher

Leverage your social account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing functionalities to enhance the content you publish. In this article, we will go through the key features of Quick Publisher.​Steps to create a post using the Quick Pub

Create a post

Publishing - SES

Create a post using the Quick Publisher

Create a post in Quick Publisher

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Knowledge Base Article

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Getting started with publishing

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Sprinklr Social: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

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Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

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First Party Data Ingestion