Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

RS
Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

SH
Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

April 2020 New Capabilities

New Capabilities and Enhancements

Sprinklr Release v15.4.0

+3

release_note

 • 

v15.4.0 (April)

SH
Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

 • 

Publishing

RS
Merge Profiles

The Fetch and Merge Profiles action node helps your workflows automatically detect and combine duplicate customer profiles created across different channels. By using configurable identifiers—such as social media user ID, mobile number, email address, or custom profile fields—it identifies a matchin

Knowledge Base Article

 • 

Setting Up Actions

RS
Manage Session Planning Policies

Session Planner Policies define which Quality Managers (QMs) can schedule meetings, the types of Activities they can plan, and how far in advance they can submit requests. These policies help ensure consistent and controlled session planning across the organization.This section outlines the essentia

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Manage Session Planning Policies

RS
Publish and Manage Threaded Tweets (Distributed User)

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

experience:space

Preview Twitter Threads in Engagement Dashboards

social

Posting Threaded Tweets

+11

Knowledge Base Article

 • 

Publishing & Calendar (Distributed User)

RS
Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

End Users

RS
Resolving Browser Local Network Access Restrictions for Sprinklr WebSockets

OverviewModern browsers are tightening security around access to devices and services on a user’s local network. As a result, some Sprinklr customers may see WebSocket (WSS) connection failures when using Chrome or Microsoft Edge.Starting with Chrome 142 and Edge 143 (October–December 2025), browser

Knowledge Base Article

 • 

Resolving Browser Local Network Access Restrictions for Sprinklr WebSockets

RS
Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

Knowledge Base Article

 • 

Reference Guide for Sprinklr Marketing

RS
Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.8.1 Patch (Oct 3-10, '24)

RS
Integrating your Contentful Account with Sprinklr

OverviewBefore you start using Contentful as a channel to create Messages and Posts, you must integrate a Contentful account with Sprinklr. Ensure you have your authentication details for your Contentful account in hand before you start this process. Once the Contentful account is added and authenti

marketing

Knowledge Base Article

 • 

Contentful & Sprinklr Integration

SH
Tasks in the Editorial Calendar

Tasks are available for you to visualize and engage with in the Editorial calendar. You can view the tasks that are assigned to you and those you have assigned to others in the team. Additionally, you can edit or delete a given task and also view the message, campaign, or sub-campaign to which the t

Editorial Calendar

marketing

Task

Knowledge Base Article

 • 

Setting up Calendar Views

RS
Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized, self‑service way to create and manage Developer Applications, API keys, and tokens directly within the platform. You can use these tools to handle the complete API lifecycle from app creation to credential management without leaving Sprinklr.Pre

26.1

marketing

Insights

social

+3

Knowledge Base Article

 • 

Developer Tools

SH
Sprinklr Release v15.1.0 - January 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Release v15.1.0

January Release

New Capabilities and Enhancements

+2

release_note

 • 

v15.1.0 (January)

SH
Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

 • 

v15.2.0 (February)

SH
Sprinklr Release v16.5.0 - May/June/July 2021 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

Post 16.4 Patch Release

May 2021 Release

+6

release_note

 • 

v16.5.0 (May/June/July)

SH
About the Creative Details Pane

Creative Details PaneYou can manage your Ad Creatives from the Creative Details pane and take several actions. In this article, we will guide you through the various capabilities available within the Details pane of the Creative Library.To Navigate to the Creative Details PaneClick the New Tab 

marketing

Knowledge Base Article

 • 

Creative Details Pane

SH
Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

 • 

Getting started

RS
Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas