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Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Service

Knowledge Base Article

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Introduction

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What is Photo Text

Photo Text / Optical Character Recognition (text inside the image) allows you to search for keywords inside the images. This can be very useful to detect the presence of your brand mentions where your brand's name is not mentioned in the message but an image is shared with your brand’s name in

Insights

photo text

Knowledge Base Article

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What is Photo Text?

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Share Likelihood Score

The Share Likelihood Score, calculated on the basis of previous activities, tells the probability of a customer sharing the brand content publicly on social media channels. For example, if your customer has shared the brand post publicly on their wall in the past, the likelihood score on the ne

Service

Knowledge Base Article

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Case Third Pane

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Best Practices for Parameter Discovery

Clear and Specific Guidelines for ParametersDefine guidelines clearly and objectively to eliminate any ambiguity or subjectivity. Use specific criteria and concrete examples to ensure consistent interpretation and improve the AI model's accuracy. Avoid vague language that can lead to multiple interp

Service

Knowledge Base Article

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Best Practices

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Introduction

​Email customer service is a method of providing customer support via email. It involves responding to customer inquiries, questions, complaints, and feedback through email communication. It provides several benefits to both the company and the customer. For the company, it can help to reduce the c

Service

Knowledge Base Article

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What is Email Customer Service?

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API Skill

OverviewThe API Skill enables the dynamic workflow node to interact with external systems via API calls. This skill is crucial for fetching, sending, and processing data from external sources, significantly enhancing the capabilities of conversational AI.API skill use casesFetching User Data: Retrie

Service

Knowledge Base Article

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Dynamic Workflow

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Metrics and Dimensions supported in Listening

Understanding and analyzing metrics and dimensions in Social Listening is crucial for deriving actionable insights and making informed decisions. By measuring important metrics and leveraging relevant dimensions, you can evaluate your listening efforts effectively and optimize your strategies for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Metrics & Dimensions

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Composite Skill

OverviewWhen the Composite Skill is executed, rather than running a single skill, it triggers the execution of multiple skills simultaneously. This allows for more complex and multi-faceted operations to be carried out in a single process.Use caseSuppose you need to perform two tasks in one call, su

Service

Knowledge Base Article

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Dynamic Workflow

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Add Support for OpenAI

You can integrate OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys We also support fine-tuning OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up and utilize OpenAI through e

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for OpenAI

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Response Compliance​ Reporting

In Agent Assist, you have the ability to create a reporting widget that allows you to track and analyze response compliance. By configuring the widget, you can plot different metrics and dimensions to gain insights into the compliance of outbound messages. This includes monitoring if any flags were

Service

Knowledge Base Article

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Response Compliance

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Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Service

Knowledge Base Article

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Initiating a Guided Workflow

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Auto-Initiate Video Calls

In your Conversational AI bot, you have the option to incorporate a deflect node. This deflect node serves to redirect users from one social channel to Sprinklr Live Chat, where a video call is automatically initiated.​For example, if a user initiates a conversation on a social media platform but re

Service

Knowledge Base Article

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Additional Features

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Sprinklr Assist for Ads Copilots

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them. Using its conversa

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Ads Manager Copilot

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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FAQs on Predicted CSAT Rating

Here are some frequently asked questions on Predicted CSAT Scores:How do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.

Service

Knowledge Base Article

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CSAT Prediction

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Sprinklr Copilot for Social - Sprinklr Assist

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them.Note: Sprinklr Copi

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Social Copilot

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Unified Analytics Changelog

In this article, you can access the log or record of all notable changes made within Unified Analytics.New Consolidated Spent and Impressions MetricsPreviously, if you wanted to report on Post-level spend or impressions across multiple channels in the same widget, then the overall Spent and Impressi

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)