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Google DV360 Ads Reporting Dashboards

Users can view DV360 data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.View DV360 Insights in Ads Reporting using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Creat

marketing

Knowledge Base Article

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Reporting & Analytics

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Admin Console Design Tab

In the Advocacy Design Tab, you can edit various design aspects of your site to create a unique look and feel that is specific to your brand.To Access the Design TabClick the New Tab icon . Under the Sprinklr Social tab, click Admin Console within Engage.In the Community window, hover over the Optio

Advocacy - SES

social

advocacy admin console

Social - SES

+1

Knowledge Base Article

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Platform Configuration

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Export Audit

Knowledge Base Article

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Security

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Video Call Reporting

For all the reporting, you can use the following filter - Audio Only - False (for audio calls)Video Conversation Ended - TrueFor all reporting - Data Source will be ‘Social Analytics’​Total Video Calls Total number of video calls in the selected time range.Video Calls Completed This shows the distri

Service

Knowledge Base Article

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Reporting

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View Audit History with Activity Tab in Reporting Dashboards

Audit for reporting dashboards provides feasibility to restore a previous dashboard version and can track all user-made changes. This capability acts as a resistance layer against unintentional mishaps with data. It also helps in maintaining a tidy version of the reporting dashboard and shows all th

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Website Analytics

Website analytics enables you to understand how users interact with your Knowledge Base. This helps you to optimize content and improve user experience. This section provides detailed insights into user behavior, including page views, session durations, and navigation patterns. By analyzing these pa

Service

Knowledge Base Article

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Reporting and Analytics

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

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How to Setup Business Logic

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Create Template Messages for LINE

You can create Template Messages for your LINE accounts to streamline and enhance customer interactions. When agents or bots send a LINE template message, it is rendered by LINE and displayed to customers directly within the LINE app.Template MessagesLINE Template Messages are messages with predefin

Service

Knowledge Base Article

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Create and Publish Messages

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Instagram User Insights API Changes

​The last_14_days, last_30_days, last_90_days, and prev_month timeframes will no longer be supported for the reached_audience_demographics and engaged_audience_demographics metrics. Note: For all the widgets that include these deprecated metrics (created in the past), you have to remove the metrics

social

Knowledge Base Article

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Reporting Glossary

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Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

+5

release_note

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v16.2.0 (March)

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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

Service

Knowledge Base Article

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Creating a Guided Workflow

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Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Digital Asset Management - DAM

OverviewSprinklr's Digital Asset Manager (DAM) provides an organized, unified repository for all your media assets. This helps you easily use and reuse assets for your posts, messages, briefs, and other content. You can access DAM through Sprinklr Marketing > Marketing tab > Planning and

marketing

Knowledge Base Article

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Content Creation

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Add a WeChat Customer Service Account

Integrating your WeChat Customer Service account with Sprinklr enables your team to engage with customers, publish content, generate reports, and monitor interactions directly from the Sprinklr platform.PrerequisitesA verified WeCom account is required to access all available features.Ensure you are

Service

Knowledge Base Article

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Add Account

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

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Reporting Drilldown

The Reporting Dashboards in the Sprinklr Mobile App provide a cohesive and simple summary of metrics related to cases. They allow you to track performance, identify trends, and assess results in an engaging visual format, which supports swift decision-making based on data.With Reporting Dashboards,

Service

Knowledge Base Article

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Supported Features

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Display Logic at Question Level

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics