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Pinterest V3 to V5 Migration - Functionality Changes

We would like to inform you about an important upgrade to the Pinterest API in Sprinklr. This upgrade involves transitioning from Pinterest v3 to v5.If you currently have Pinterest accounts added in Sprinklr, please be aware that as part of this change, you will need to re-add your Pinterest Account

social

Pinterest V3 to V5 Migration

Functionality Changes

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Setting up a CFM Zendesk Connector

Setting up the CFM Zendesk Connector allows you to securely connect your Zendesk account with Sprinklr from the Marketplace. This connection establishes the foundation required to enable data exchange and unlock Zendesk‑powered workflows within Sprinklr CFM.Refer to this article for more details rel

Knowledge Base Article

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Setting Workflow Trigger Events

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Knowledge Base Article

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Digital Data Extracts

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View and Manage User Generated Content

User Generated Content (UGC) is a pivotal feature within an Advocacy program that allows advocates to suggest content. UGC refers to the Content Suggestions made by advocates who are part of the program. By incorporating UGC, brands can amplify their message, establish credibility, and foster a sens

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Suggest Content

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Manual Dialer

Business use caseTo provide users the ability to manually call customers by dialing the numbers from various parts of the Sprinklr platform.Sprinklr solutionApart from the predictive and preview dialer, Sprinklr provides many dialer configurations, out of which there is a dialer called manual dialer

26.1

Sprinklr Service

Manual Dialer

Service

+2

Knowledge Base Article

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Dialers

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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Advocacy On Site Reporting

Sprinklr On-site reporting administrators can access a comprehensive user and engagement overview within the advocacy site, providing them with a detailed and succinct summary of the various activities occurring on the site. ImportanceAdministrators can swiftly analyze essential information within t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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On Site Reporting (Advocacy)

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Overview of Ads Naming Conventions

To streamline the advertising creation process that involves multiple teams, agencies, and stakeholders, it's crucial to have a consistent naming convention. This will reduce the risk of duplication and improve the efficiency of running campaigns.​Sprinklr offers a solution by automating the naming

marketing

Advertising

Knowledge Base Article

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Overview

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

+3

release_note

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v15.9.0 (August/September)

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Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

Service

Knowledge Base Article

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IVR Reporting

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About Smart Audience Engine Data Collection

In the Smart Audience Engine, Data Collection allows you to link customer data sources like websites, mobile apps, email services, eCommerce engines, and more to Sprinklr quickly and easily. You can configure connector settings like API rate limiting, access rights, and more.Use of this feature

experience:space

social dmp

Insights

release:N-A

+10

Knowledge Base Article

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Integration Guides

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Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Service

Knowledge Base Article

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Website Installation

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Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

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Configuration Steps

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Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

social

Knowledge Base Article

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Telegram Proxy (Corezoid)

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

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Ozonetel

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Snapchat Reminder Ads

Snapchat Reminder Ads extend standard Snap Ads by letting advertisers promote scheduled events such as movie releases, product launches, and promotional events. Users can tap the Remind Me CTA to set a reminder and receive push notifications leading up to the event, helping you drive

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Rich Text Field

The article outlines the steps to create a Rich Text Field in Entity Studio. Creating a Rich Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the

Knowledge Base Article

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Fields and Relationship

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

Knowledge Base Article

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Guided Workflow Canvas