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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

Service

Knowledge Base Article

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Accessibility

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Make Custom Fields as Mandatory in Request Form

While creatimg the request form, we can mark the custom fields as mandatory. Custom fields can be marked mandatory on the request form even if it is not marked mandatory in the custom field settings. It allows you to gather all the mandatory information from the requestors

marketing

Knowledge Base Article

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Request Form Builder

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Sharing and Scheduling in Advocacy

Enabling employee advocates to discover and share brand-compliant content is the core purpose of an advocacy tool and arguably its most crucial function. Sprinklr Advocacy excels in this regard with its Sharing and Resharing capability, allowing brands to distribute approved content within the advoc

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Sharing

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Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

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Knowledge Base Article

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Manage Projects

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Contextual Model

The Contextual Model, also known as the LLM Model, analyzes entire case conversations to provide insights and relevant messages for defined quality parameters. The scoring logic is configured to assign scores based on the model output.Compared to the Classification Model, the Contextual Model offers

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Agent Quality Models

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Integrating SharePoint with Sprinklr

By integrating your SharePoint/OneDrive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos and more directly from your Microsoft account to your Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Microsoft ID wi

marketing

Knowledge Base Article

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SharePoint and Sprinklr Integration

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

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End User Experience

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Creation and Management

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LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

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Knowledge Base Article

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Troubleshooting

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

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Knowledge Base Article

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Live Chat Assets

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Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

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Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

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Testing Bot Workflows

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Add widgets from the widget library

Sprinklr also has a Widget Library, which is a collection of pre-designed and pre-built widgets that can be added to a reporting dashboard with ease. These widgets are curated to address various use cases and can be customized to suit specific needs. By using a widget library, users can save time an

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add widget from widget library

Widget Library

Add Widget

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Add widget via widget library

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Font Scaling

To ensure font legibility for users with varying vision abilities, mobile devices must adapt font sizes to different screens and maintain readability across devices.Sprinklr Mobile enhances the user experience by supporting font scaling, which adjusts the font size of Sprinklr Live Chat according to

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Font Scaling

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Sprinklr 16.10.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

16.10 Release Notes

Modern Marketing

Knowledge Base Article

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v16.10.0 (August-November)

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Search Tasks in Task Calendar View

OverviewYou can now use the search bar to search for Tasks in Task Calendar Views. ​The search results are highlighted on the Task Bars.Search Tasks1. Click the Search icon.  2. Enter the search term to search for Tasks that match it. You can click on the results to open the Task Overlay for that Ta

marketing

Knowledge Base Article

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Task Calendar View

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

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Integration Guides

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Automating Approval of User Generated Content (UGC) 

Admins can simplify their tasks by automating the approval process for suggested User Generated Content (UGC). This efficient feature allows you to pre-approve UGC before it even reaches you.  Automating the approval of User Generated Content (UGC) has various benefits: Efficiency: Automated approva

Advocacy - SES

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Social - SES

Knowledge Base Article

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Suggest Content

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

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Stream Chat

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Overview of File Manager

In the world of marketing, having a centralized repository for managing files efficiently is crucial for streamlined workflows and collaboration. Sprinklr's File Manager is a powerful tool that allows businesses to organize, store, and access all your files within the Sprinklr platform. This ar

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File Manager